Help needed

[VeeDot]

All of a sudden for unknown reason I recently found out when using my duma os page. It suddenly pops up and says sorry lost connection , and brings me to a netgear help page which is no help what so ever. Whenever I try and go back into my duma os. It just keeps bringing up the same netgear help page. And after a few moments it’ll let me log back into my duma os. For it to then rinse and repeat all over again. Highly frustrating, no idea what to do. I had my firmware on auto update. Pretty sure it’s .66. How do I solve this disconnect worm hole 

[VeeDot]

ok update. no longer lets me into duma os. juts keeps bringing up that same screen. wtf

[Netduma Fraser]

Hey, welcome to the forum!

I just posted a reply to your other topic but lets continue here instead:

Access the interface via the LAN IP instead - 192.168.1.1 do you see the issue when accessing this way instead?

[VeeDot]

[Netduma Fraser]

How are you connected exactly, via WiFi or ethernet? Do you notice a difference if you use one over the other?

[VeeDot]

I’ve been using Ethernet for a long time. I’ve had my xr500 for a while now. It’s only just started to do this. I havnt changed anything it’s just suddenly started to do it. 

[Netduma Fraser]

With something like this a reboot should be sufficient to resolve it, could you reboot and let me know if it continues to happen please?

[VeeDot]

Yup. Rebooted. I held the factory reset in for 10 seconds and it’s still doing it. 

[VeeDot]

Also gives me an error code of : Missing JSON response on Firefox 

[VeeDot]

My xr500 is legit completely unusable right now. Tried rebooting. Still keeps happening. What a fuxking joke 

[Netduma Liam]

Generally you'll need to hold for the reset button for about 30 seconds if you're wanting to do a full factory reset.

2 hours ago, VanillaGillan said:

Also gives me an error code of : Missing JSON response on Firefox 

Where did you see this error? Did you get access to DumaOS back? Are you experiencing the same issues in Chrome or IE?

[VeeDot]

1 hour ago, Netduma Liam said:

Generally you'll need to hold for the reset button for about 30 seconds if you're wanting to do a full factory reset.

Where did you see this error? Did you get access to DumaOS back? Are you experiencing the same issues in Chrome or IE?

Seen it in chrome and I.e. I have held it down for 30 seconds and still nothing has changed. 

[Netduma Fraser]

Upgrade to the latest firmware using the TFTP method here: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP this will upgrade bypassing the boot process and any issues there, then do a factory reset. That will give you the freshest install possible and hopefully resolve the issues.