Johnny40 Posted January 8, 2021 Share Posted January 8, 2021 Hi I just got my r2 today. The password was wrong for starters - I finally got that all figured out by getting my laptop and plugging that in, for whatever reason it would not allow me to log into dumaos from my PC even though I'm hard wired. So the ethernet is is working for internet explorer and Google Chrome however it wont work for my gaming software like steam or blizzard. DUMAOS is showing that i have both a pc and an unnamed device. The unnamed device is showing hardwired. The pc Is showing wifi. Its the same device.... and if i turn off the wifi it will not work for gaming only for search engines like internet explorer. Was really hoping this would be plug and play but its been a bit of a hassle. Link to comment Share on other sites More sharing options...
SlowFoShow Posted January 8, 2021 Share Posted January 8, 2021 I would suggest doing a hard reset of the router, press the reset button with a pin for 10 seconds and then do the setup while hardwired from your pc/laptop to a port on your netduma router. I had the same issue, it took a few resets before it worked properly. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2021 Administrators Share Posted January 8, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. I would recommend you first do a firmware upgrade to the latest https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/ and then do a factory reset, that should resolve the issue but if not let us know. Link to comment Share on other sites More sharing options...
Johnny40 Posted January 8, 2021 Author Share Posted January 8, 2021 9 hours ago, SlowFoShow said: I would suggest doing a hard reset of the router, press the reset button with a pin for 10 seconds and then do the setup while hardwired from your pc/laptop to a port on your netduma router. I had the same issue, it took a few resets before it worked properly. Thank you! Link to comment Share on other sites More sharing options...
Johnny40 Posted January 8, 2021 Author Share Posted January 8, 2021 4 hours ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. I would recommend you first do a firmware upgrade to the latest https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/ and then do a factory reset, that should resolve the issue but if not let us know. 4 hours ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. I would recommend you first do a firmware upgrade to the latest https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/ and then do a factory reset, that should resolve the issue but if not let us know. I received my Device yesterday and that update is from last october. Did the device not come with that update already installed? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2021 Administrators Share Posted January 8, 2021 8 minutes ago, Johnny40 said: I received my Device yesterday and that update is from last october. Did the device not come with that update already installed? No it didn't, you can check your version from the top right of the router - you're most likely on .123 with the one I linked being .179 Link to comment Share on other sites More sharing options...
Johnny40 Posted January 8, 2021 Author Share Posted January 8, 2021 22 minutes ago, Netduma Fraser said: No it didn't, you can check your version from the top right of the router - you're most likely on .123 with the one I linked being .179 Ok Cool, Ill try that when I get home from work Link to comment Share on other sites More sharing options...
Johnny40 Posted January 8, 2021 Author Share Posted January 8, 2021 3 hours ago, Netduma Fraser said: No it didn't, you can check your version from the top right of the router - you're most likely on .123 with the one I linked being .179 3 hours ago, Netduma Fraser said: No it didn't, you can check your version from the top right of the router - you're most likely on .123 with the one I linked being .179 Hi @Netduma Fraser, I'm doing the update but it seems to be stuck in the upgrade in progress (this could take up to two minutes wait till page refreshes page). Its been on that for 45 minutes. Obviously a lot longer then the two minute. Is that normal or should I refresh it? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2021 Administrators Share Posted January 8, 2021 5 minutes ago, Johnny40 said: Hi @Netduma Fraser, I'm doing the update but it seems to be stuck in the upgrade in progress (this could take up to two minutes wait till page refreshes page). Its been on that for 45 minutes. Obviously a lot longer then the two minute. Is that normal or should I refresh it? Did you do the update via WiFi? If so it probably disconnected from the WiFi and then the PC reconnected to WiFi that had internet possibly if you have the ISP hub WiFi enabled, double check you're still connected to it then refresh the page. Link to comment Share on other sites More sharing options...
Johnny40 Posted January 8, 2021 Author Share Posted January 8, 2021 So I page refreshed it, it was hard wired to the router during update. Once that happened it showed the correct update of 179. I then did a factory reset. When it came back up I was able to connect via wifi to my macbook. Then I turned my pc on which is hard wired . The dumaos is still showing my pc as two separate devices . It’s showing on my pc as ethernet connected unidentified network. I’ll try and upload some screen shots . On pic johnnys pc and pc2 are the same device Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2021 Administrators Share Posted January 8, 2021 Glad to hear you got it updated, do both devices shown there have the same IP address or MAC address? Link to comment Share on other sites More sharing options...
Johnny40 Posted January 9, 2021 Author Share Posted January 9, 2021 2 minutes ago, Netduma Fraser said: Glad to hear you got it updated, do both devices shown there have the same IP address or MAC address? How do I find that out ? Link to comment Share on other sites More sharing options...
Johnny40 Posted January 9, 2021 Author Share Posted January 9, 2021 No they are showing different Mac addresses and different ip Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9, 2021 Administrators Share Posted January 9, 2021 Okay great, so now if you connect to the R2 WiFi on the same IP and check the WiFi network settings on the PC, does the IP/Mac address match the other device on Device Manager? Link to comment Share on other sites More sharing options...
Johnny40 Posted January 9, 2021 Author Share Posted January 9, 2021 so I logged into the duma os on my pc and duma os is crashed and wont connect.... my pc is hardwired to the duma.... Can someone get on a call or online chat so we can touble shoot this once and for all. This should not have taken three plus days to fix Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 10, 2021 Administrators Share Posted January 10, 2021 Are you connected via WiFi and ethernet to the router at the same time? If so you just need to connect to one. Have you changed any settings on the router at all? It shouldn't be doing anything like this on default settings. We're a small company so we can't offer real time support unfortunately. Link to comment Share on other sites More sharing options...
Featured Comment Johnny40 Posted January 10, 2021 Author Featured Comment Share Posted January 10, 2021 3 hours ago, Netduma Fraser said: Are you connected via WiFi and ethernet to the router at the same time? If so you just need to connect to one. Have you changed any settings on the router at all? It shouldn't be doing anything like this on default settings. We're a small company so we can't offer real time support unfortunately. FINALLY Figured it out DCHP was not enabled for ethernet. - for windows 10 right click windows button , select network and internet, highlight status and click on network trouble shooter. Then they give two options - it was the one that said for all other problems I believe but don't remember entirely. Click on that and then it guides you the rest of the way. Figured it was that then asked if I wanted it to fix it. I did and WALA! Now i just need to figure out how to use the ping feature for Call of duty on pc says its not supported but i think there may be a work around. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 10, 2021 Administrators Share Posted January 10, 2021 11 hours ago, Johnny40 said: FINALLY Figured it out DCHP was not enabled for ethernet. - for windows 10 right click windows button , select network and internet, highlight status and click on network trouble shooter. Then they give two options - it was the one that said for all other problems I believe but don't remember entirely. Click on that and then it guides you the rest of the way. Figured it was that then asked if I wanted it to fix it. I did and WALA! Now i just need to figure out how to use the ping feature for Call of duty on pc says its not supported but i think there may be a work around. That is great to hear, well done for figuring it out and for posting the solution, that may help someone in the future! Delete the device from the Geo-Filter, then in the Device Manager change the PC to PlayStation and then re-add to the Geo-Filter and select the manual option. You will then be able to filter. Link to comment Share on other sites More sharing options...
Johnny40 Posted January 11, 2021 Author Share Posted January 11, 2021 15 hours ago, Netduma Fraser said: That is great to hear, well done for figuring it out and for posting the solution, that may help someone in the future! Delete the device from the Geo-Filter, then in the Device Manager change the PC to PlayStation and then re-add to the Geo-Filter and select the manual option. You will then be able to filter. Brilliant, thank you for all of your help Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 11, 2021 Administrators Share Posted January 11, 2021 You're very welcome, I'll close the topic as it is resolved, any more questions/issues feel free to open a new topic and we'll be happy to help. Link to comment Share on other sites More sharing options...
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