kenny Reel Posted January 7, 2021 Share Posted January 7, 2021 Ive had the r2 since the very beginning of October and I was wondering if there was a way to get a better connection to the servers, I look up the ping heatmap and see I can get better ping to servers because I just upgraded my internet speeds as well I have my isp modem straight to my router and then ethernet from my pc to the router, my internet speeds are 450 down 20 upload and I usually get 50-60 latency in game and in private matches ( which this is what I usually play because I play in the CDL Challengers League ) I will get 60-100 depending where the host of the game is, ive had the host of the game be 2 hours away from me and im still on 70 ping, in QoS my congestion control is on always, and ive ran the tests for it but Idk what to to for priority bandwith, or ping, I know it takes my sliders basically all the way down to like 5 or 10% when i do both and that doesn't seem accurate to me, so if someone could help me it would help me a lot cause im already frying in tournies but I know im still missing one thing, if my latency was just a tad lower I feel like it could push me past the point im stuck at Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 And also lately my router literally just randomly disconnects from the internet till I unplug it for 30 seconds and back on. It’s fine that at least 10 times now. Not a huge deal but it’s kinda just annoying at times especially if I’m in these tourneys with money on the line. Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 And I know y’all do your best to help everyone out, y’all have helped me out so quickly with a arena issue y’all’s customer service is A+++ so I’ll be a life long netduma user just because of that. U can’t find customer service like u guys do it and how y’all help in these forums. It’s amazing. Look forward to seeing how u can help me with this issue. If it’s easier to hop into a discord call or something lmk it would be faster Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 I’d appreciate some help when possible Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2021 Administrators Share Posted January 7, 2021 First of all, could you run a Connection Benchmark test and post a screenshot of the results here please. Also run a speedtest.net test and post the results here as well - you can omit the IP from the picture. Thanks for the kind words! Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 Sounds good I’ll do that here in a second Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 its auto detecting way lower speeds for my download its usually always above 400 but its just barely below it from speed test for the first time it usually at 450 down 20 up Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2021 Administrators Share Posted January 7, 2021 We're still improving the speed detection on Benchmark so you can ignore that for now. Okay well that explains why is always over 50. Your base ping is around 30-40 ms so thats the ping you have before you do anything on the internet basically. Then that ping also suffers from very high spikes. That's not something the router could help with, it's either, the cable connecting the router to the modem is bad, the modem is causing issues or it's down to the routing from the ISP. I'd recommend using PingPlotter, and pinging a local news website for example for 10 minutes, once from the router and once directly from the modem. Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 Yeah that sounds good and it’s because my server I’m connecting to is two states away also. What is a alternate dns u think is faster cause I went in cmd and my ping to googles was 32 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2021 Administrators Share Posted January 7, 2021 Yeah you shouldn't be getting a ping like that two states away. I'd recommend 1.1.1.1 they're pretty good, that is what I use. Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 Do I put that in my router or on my network settings on my pc Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2021 Administrators Share Posted January 7, 2021 Put that in the router settings please Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 in dns override? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2021 Administrators Share Posted January 7, 2021 34 minutes ago, kenny Reel said: in dns override? Yes exactly, untick use upstream DNS and then you can enter it in manually. Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 okay and also i found a better serve off of speedtest with a way lower ping is there anyway i can just connect to that server? Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 i found this one and under where it says spectrum is an ip im guessing to that server Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 this is from the columbus ohio spectrum server Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2021 Administrators Share Posted January 7, 2021 That's a good reduction in ping but the ping is still quite high to begin with, this may still have an affect on your ping to games because those aren't game servers. Try the PingPlotter suggestion and then we can see in more detail what may be happening. Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 can we hop in team viewer? Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 heres the 1.1.1.1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2021 Administrators Share Posted January 7, 2021 In what scenario was that test done, was it direct to the modem or through the router? We only do TeamViewer for bugs unfortunately as it's very time consuming otherwise and it's just me doing support so it means I can't help everyone at once. Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 that was straight thru the router Link to comment Share on other sites More sharing options...
kenny Reel Posted January 7, 2021 Author Share Posted January 7, 2021 i need my router for a phone to have wifi so i cant just use straight modem Link to comment Share on other sites More sharing options...
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