GoalTV Posted January 2, 2021 Share Posted January 2, 2021 Hello this is very similar issue to https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-LAN-Connectivity-Issues/td-p/1976123/highlight/false My Local network works fine on wan local means via wired all works fine however via wifi I can't access local network, well technically I can but take 5 - 10 minutes to load simple http page and services like ssh just timeout it works if I connect ethernet. I noticed it works fine with local IPv6 but not IPv4 so seems there is some firewall, or configuration in the router which we don't have access too... Would be great if you could look into this as I'm not the only person with same issue as above on netgeat forum. looks like software issue with IPv4 it's blocking local rules on wifi well making it a lot slower takes forerver to load anything. The internet works just fine. Yes I have disabled QoS and everything possible I tried upgrade to beta too and even downgrade to 2.0. tried enable all traffic in the traffic control. did over 10 Factory resets that's why I discovered it's issue on IPv4 via Wifi Let me know if you need more details but clearly there is something up with IPv4 Local something is making the connection super slow it just timeouts. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 2, 2021 Administrators Share Posted January 2, 2021 I think probably the best way of doing this is instead collecting the relevant information so I can pass it onto NG. I don't think there are any settings that can be changed to make it work. I'd suggest going here: http://routerlogin.net/debug.htm then enabling LAN/WAN Packet Capture then click start capture. Attempt the access on WiFi and once you've done that a few times, go back to the page and save the debug log. Send it to me in a PM and post here when you have done that. I can then pass that onto Netgear for them to take a look at. Link to comment Share on other sites More sharing options...
GoalTV Posted January 3, 2021 Author Share Posted January 3, 2021 PM Sent it feels like wifi - eth or eth - wifi is limited to super low speed like 1 bit per minute 😓. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 3, 2021 Administrators Share Posted January 3, 2021 That is great thank you very much, I've passed it onto the NG dev. If I get any information/updates regarding this I will let you know. In the meantime, if you need to then you may want to look into another way such as using another router downstream for these purposes. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 6, 2021 Administrators Share Posted January 6, 2021 Okay so I have some feedback and they would like more information please. Can you make a backup config of the router settings and then provide this? Go to routerlogin.net/debug.htm and Enable LAN/WAN Packet Capture and click start capture Use WireShark on the 10.10.10.11 PC and capture packets in parallel to the router capturing packets Attempt the local connections that are the issue Go back to debug page and click Save Debug log Save Wireshark capture Put the config, wireshark capture and debug log in a zip file Send it to me in a PM Post here when you've done so Link to comment Share on other sites More sharing options...
GoalTV Posted January 6, 2021 Author Share Posted January 6, 2021 Hello, Thank You for the update, I have send the update. I noticed the issue is between wifi and lan example I can connect device which work this way Wifi to Wifi works Wifi to Lan Nope Lan to Lan Works Lan to Wifi Nope And vice versa So issue is between communication with lan and wifi inside the router. Labo947 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 6, 2021 Administrators Share Posted January 6, 2021 Thank you very much for that, I've passed the information and comments over to the Netgear developers. I will update you when I have anything new for you. Thanks for helping us resolve the issue! Link to comment Share on other sites More sharing options...
GoalTV Posted January 20, 2021 Author Share Posted January 20, 2021 I did some research and seems issue is related to https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-VLAN-tagging-making-wifi-devices-unable-to-communicate/m-p/1851499 With VLAN as my Fiber require to use VLAN 10 and I expirence the same issue. This issue seems to be since 2019 so i guess it's impossible fix for this router? I guess my idea is to get some modem between fiber and router which support vlan and set is as internet gateway so router don't need to use vlan anymore Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 20, 2021 Administrators Share Posted January 20, 2021 It's definitely something for NG to fix and I have passed it on to them recently but there are no workarounds that I've found so far, other than what you have suggested which would be ideal. Link to comment Share on other sites More sharing options...
GoalTV Posted January 20, 2021 Author Share Posted January 20, 2021 Hello, I can confirm the issue is VLAN, I have used my ISP router as a bridge to XR500 and local network works just fine now. So once VLAN is enabled on XR500 local network just don't work correctly. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 20, 2021 Administrators Share Posted January 20, 2021 Thanks for checking and glad you're able to use it properly now, we'll try and get NG to get that sorted asap. Labo947 1 Link to comment Share on other sites More sharing options...
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