The Azza Posted December 8, 2021 Share Posted December 8, 2021 1 hour ago, Netduma Fraser said: Could be a port issue perhaps, switch NAT to Open and try again please Just tried with NAT set to Open, no difference, it pulls up an error after about 3/4 minutes of watching. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 8, 2021 Administrators Share Posted December 8, 2021 41 minutes ago, The Azza said: Just tried with NAT set to Open, no difference, it pulls up an error after about 3/4 minutes of watching. Try this firmware instead and see if it works please: XR1000-V1.0.0.54_1.0.40.chk Link to comment Share on other sites More sharing options...
The Azza Posted December 9, 2021 Share Posted December 9, 2021 20 hours ago, Netduma Fraser said: Try this firmware instead and see if it works please: XR1000-V1.0.0.54_1.0.40.chk 71.75 MB · 2 downloads Okay I have just installed this firmware exact same issue, looks the same with a checkbox with no text besides it in the Confiig, also BT Sports will cut off after 3/4 minutes of runtime. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 9, 2021 Administrators Share Posted December 9, 2021 24 minutes ago, The Azza said: Okay I have just installed this firmware exact same issue, looks the same with a checkbox with no text besides it in the Confiig, also BT Sports will cut off after 3/4 minutes of runtime. Did you factory reset after install? If not please do so. This was the firmware they first provided with this functionality and it did fix it for the other customer so should be working Link to comment Share on other sites More sharing options...
The Azza Posted December 9, 2021 Share Posted December 9, 2021 19 minutes ago, Netduma Fraser said: Did you factory reset after install? If not please do so. This was the firmware they first provided with this functionality and it did fix it for the other customer so should be working Factory Reset, cleared Cache & Cookies, still looks like this: Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 9, 2021 Administrators Share Posted December 9, 2021 That's very odd, while the feature is enabled, when the disconnect occurs could you get the log file from the System Information page please and post it here Link to comment Share on other sites More sharing options...
The Azza Posted December 9, 2021 Share Posted December 9, 2021 Attached below 51 minutes ago, Netduma Fraser said: That's very odd, while the feature is enabled, when the disconnect occurs could you get the log file from the System Information page please and post it here log-1639080556270.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 9, 2021 Administrators Share Posted December 9, 2021 There isn't much there in the log, did you reboot after the disconnect before getting the log? Link to comment Share on other sites More sharing options...
The Azza Posted December 9, 2021 Share Posted December 9, 2021 26 minutes ago, Netduma Fraser said: There isn't much there in the log, did you reboot after the disconnect before getting the log? I did think that as well, but nope no reboot. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 9, 2021 Administrators Share Posted December 9, 2021 45 minutes ago, The Azza said: I did think that as well, but nope no reboot. Okay leave it with me, I'll need to pass it on to Netgear to reproduce and see what the issue is. Link to comment Share on other sites More sharing options...
The Azza Posted December 11, 2021 Share Posted December 11, 2021 On 12/9/2021 at 10:13 PM, Netduma Fraser said: Okay leave it with me, I'll need to pass it on to Netgear to reproduce and see what the issue is. Thank you! Link to comment Share on other sites More sharing options...
The Azza Posted December 15, 2021 Share Posted December 15, 2021 On 12/9/2021 at 10:13 PM, Netduma Fraser said: Okay leave it with me, I'll need to pass it on to Netgear to reproduce and see what the issue is. Any update? Currently cannot watch any sports Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15, 2021 Administrators Share Posted December 15, 2021 28 minutes ago, The Azza said: Any update? Currently cannot watch any sports Nothing yet, I did pass it on to one of the XR leads, I'll chase them up and will respond when I have some news. Link to comment Share on other sites More sharing options...
The Azza Posted December 15, 2021 Share Posted December 15, 2021 2 minutes ago, Netduma Fraser said: Nothing yet, I did pass it on to one of the XR leads, I'll chase them up and will respond when I have some news. Okay cool I shall wait for your update, thanks Fraser. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
The Azza Posted January 26, 2022 Share Posted January 26, 2022 On 12/15/2021 at 8:57 PM, Netduma Fraser said: Nothing yet, I did pass it on to one of the XR leads, I'll chase them up and will respond when I have some news. Hi Fraser, Just checking in as it's been a while. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 26, 2022 Administrators Share Posted January 26, 2022 1 hour ago, The Azza said: Hi Fraser, Just checking in as it's been a while. Unfortunately I haven't had a response so I've chased them up again, there is not much else I can do other than that I'm afraid, I will keep trying. Link to comment Share on other sites More sharing options...
The Azza Posted May 4, 2022 Share Posted May 4, 2022 On 1/26/2022 at 3:34 PM, Netduma Fraser said: Unfortunately I haven't had a response so I've chased them up again, there is not much else I can do other than that I'm afraid, I will keep trying. Still no update Fraser? Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 4, 2022 Share Posted May 4, 2022 8 hours ago, The Azza said: Still no update Fraser? There's been a new firmware since, but they don't mention including this. I'd still suggest upgrading to it and checking but otherwise I'll ask Fraser to chase them up again. Link to comment Share on other sites More sharing options...
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