Apollo1886 Posted December 30, 2020 Posted December 30, 2020 Good morning, Dumaneers, I've had my r2 for about two weeks and it has been restarting/cutting out within the recent week, between 2-3 times a day, mostly in the evenings. I will lose connection at random times. I have not noticed any effect while gaming hardwired except for some times, but its more often loss of wifi connections. I end up powering off for 30 seconds, and then power up and I'm good. I have also noticed the router is a little warm but no excessive heat. Have here been similar problems like this? Is there a setting I may have mistakenly set? I was excited for this router, and while it does work very well when its not cutting out, I didn't expect trouble this early into owning it and having it operate.
Administrators Netduma Fraser Posted December 30, 2020 Administrators Posted December 30, 2020 Hey, welcome to the forum! Sorry to hear you're having these issues. We're currently working on WiFi improvements so I expect these will diminish with time. I would first recommend you upgrade to the latest firmware and then do a factory reset, see if it performs better after that: https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/
Carl Bentley Posted December 30, 2020 Posted December 30, 2020 42 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having these issues. We're currently working on WiFi improvements so I expect these will diminish with time. I would first recommend you upgrade to the latest firmware and then do a factory reset, see if it performs better after that: https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/ Not just wifi problem.. I get so many random loss of internet on my LAN connections.. Have to constantly unplug router getting to a point of chucking it in the bin I've had enough
Administrators Netduma Fraser Posted December 30, 2020 Administrators Posted December 30, 2020 We are looking at that as well currently. Have you upgraded and done a factory reset? This version should be more stable.
Apollo1886 Posted December 30, 2020 Author Posted December 30, 2020 When was the latest firmware released?
Administrators Netduma Fraser Posted December 30, 2020 Administrators Posted December 30, 2020 October 30th, if you ordered after this you wouldn't have had this firmware installed so if you haven't yet done an upgrade then you'll need to do this one.
Apollo1886 Posted December 31, 2020 Author Posted December 31, 2020 Updated to current firmware R2 3.0.179, did a reset via 30 second hold on reset button. powered down the router, powered off my modem and then re-powered in reverse order. Performed set up on the duma as if it were new(since we reset it) now i get only wifi and not hardwire connections, like I lost all access to my ports!
ToyotaTed Posted December 31, 2020 Posted December 31, 2020 I have also had similar issues, 18 days of up time on 3.0.179 on the R2 & the connection has started to rubber band, restarting the router seems to have fixed the problem.
Administrators Netduma Fraser Posted December 31, 2020 Administrators Posted December 31, 2020 Glad you got it all working now, do keep us updated on how you get on, Happy New Year!
Apollo1886 Posted December 31, 2020 Author Posted December 31, 2020 Well, as of this morning, my wifi was out again. Didnt even try a reset, just plugged in my old router for the day for my kids. May be looking into a phone call or private messages with Netduma on rectification, replacement, or refund.
Apollo1886 Posted December 31, 2020 Author Posted December 31, 2020 2 hours ago, Netduma Fraser said: Glad you got it all working now, do keep us updated on how you get on, Happy New Year! any other ideas?
Apollo1886 Posted December 31, 2020 Author Posted December 31, 2020 On 12/30/2020 at 10:37 AM, Carl Bentley said: Not just wifi problem.. I get so many random loss of internet on my LAN connections.. Have to constantly unplug router getting to a point of chucking it in the bin I've had enough I thought I was on the mend with all of the suggestions, but my wifi wasn't up after my last big reset of all components. I'm hoping I don't get to this point!
Administrators Netduma Fraser Posted January 1, 2021 Administrators Posted January 1, 2021 Sorry to hear that, could you have a look here please: https://forum.netduma.com/topic/33667-having-disconnect-issues-please-post-here/
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