Arturo_0327 Posted December 24, 2020 Share Posted December 24, 2020 I recently bought this router and have had problems ever since everyday the wifi just stops working and I have to unplug it and plug it back in the router for the wifi to work again. I already updated to the newest version of the firmware. I was wondering is there anything I can do like get a refund? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 24, 2020 Administrators Share Posted December 24, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. Did you do a factory reset after upgrading as recommended? What are your WiFi settings? We are continuing to improve upon WiFi. You can see our refund terms here: https://netduma.com/terms/ Link to comment Share on other sites More sharing options...
Arturo_0327 Posted December 24, 2020 Author Share Posted December 24, 2020 yes I did do a factory reset after upgrading Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 25, 2020 Administrators Share Posted December 25, 2020 What WiFi settings are you using currently? I'd suggest disabling mirror mode and giving 2.4/5GHz separate names then use a WiFi analyzer to find the least congested channels and change to those. Also make sure there are no electrical or wireless devices within close proximity to the router as it could interfere with the signal. Link to comment Share on other sites More sharing options...
Arturo_0327 Posted December 25, 2020 Author Share Posted December 25, 2020 Yea I just did that its still slow and also there are no devices around the router that would interfere Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 25, 2020 Administrators Share Posted December 25, 2020 What speeds are you getting through 5GHz when you're next to the router and what are you using to test? Link to comment Share on other sites More sharing options...
Arturo_0327 Posted December 25, 2020 Author Share Posted December 25, 2020 37 Download 6 Upload And my internet provider is 260 download and 10 upload Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 26, 2020 Administrators Share Posted December 26, 2020 Try adjusting the width options on 5GHz and see if you can boost the speed anymore. Link to comment Share on other sites More sharing options...
Arturo_0327 Posted December 26, 2020 Author Share Posted December 26, 2020 Its already at its max and also by the way I just woke up right now and the wifi wasnt working and all i did is turn it off and on and it worked again. Im not trying to deal with that problem everytime is there any way I can replace it or return and get my money back because I really just payed this much for a router thats malfunctioning every day. And I dont want it to get worse Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 26, 2020 Administrators Share Posted December 26, 2020 40 minutes ago, Arturo_0327 said: Its already at its max and also by the way I just woke up right now and the wifi wasnt working and all i did is turn it off and on and it worked again. Im not trying to deal with that problem everytime is there any way I can replace it or return and get my money back because I really just payed this much for a router thats malfunctioning every day. And I dont want it to get worse What do you mean it's at its max? All the details you need are on the terms link above. Link to comment Share on other sites More sharing options...
Arturo_0327 Posted December 26, 2020 Author Share Posted December 26, 2020 The width settings is max. In the terms it says "All Netduma Products are covered by a one year manufacturer’s guarantee." Is there anything you can do like replace it for a new one or refund me the money? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 26, 2020 Administrators Share Posted December 26, 2020 The max width setting wouldn't necessarily give the best speeds so it's best to experiment. Also making sure there are no wireless or electrical devices within close proximity to the router as they could interfere with the WiFi. You would need to email [email protected] about that. Link to comment Share on other sites More sharing options...
Arturo_0327 Posted December 26, 2020 Author Share Posted December 26, 2020 What do I email them? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 27, 2020 Administrators Share Posted December 27, 2020 Explain the issue and what you'd like, a refund or a replacement. They'll most likely get back to you tomorrow. Link to comment Share on other sites More sharing options...
Arturo_0327 Posted December 27, 2020 Author Share Posted December 27, 2020 Oh okay I sent an email yesterday and havent gotten a response should I just wait Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 27, 2020 Administrators Share Posted December 27, 2020 Yes just wait, as it was the holidays/weekend responses are delayed. It's also a national holiday tomorrow in the UK I just remembered so may be Tuesday instead. Link to comment Share on other sites More sharing options...
Arturo_0327 Posted December 31, 2020 Author Share Posted December 31, 2020 I still havent gotten a response through email is there something wrong? Link to comment Share on other sites More sharing options...
StasiLaz Posted December 31, 2020 Share Posted December 31, 2020 @Netduma Fraser i have got the same Problem. I tryed out all of that above but still the same problem. Wifi connection lost and need to Unplug and plug again. Can i get my refund back? Thx in advice Link to comment Share on other sites More sharing options...
Newfie Posted December 31, 2020 Share Posted December 31, 2020 11 hours ago, Arturo_0327 said: I still havent gotten a response through email is there something wrong? It’s a holiday period here in the U.K. , see Frasers post regarding this. Link to comment Share on other sites More sharing options...
Newfie Posted December 31, 2020 Share Posted December 31, 2020 32 minutes ago, StasiLaz said: @Netduma Fraser i have got the same Problem. I tryed out all of that above but still the same problem. Wifi connection lost and need to Unplug and plug again. Can i get my refund back? Thx in advice Have you tried reinstalling the firmware over the top and then doing a factory reset. Set up and test to see if that solves the disconnection issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 31, 2020 Administrators Share Posted December 31, 2020 12 hours ago, Arturo_0327 said: I still havent gotten a response through email is there something wrong? No nothing is wrong, you should receive a response on Monday now due to the New Year and the weekend. Very sorry for the inconvenience. 1 hour ago, StasiLaz said: @Netduma Fraser i have got the same Problem. I tryed out all of that above but still the same problem. Wifi connection lost and need to Unplug and plug again. Can i get my refund back? Thx in advice Good advice above, please do try that and we can go from there. Link to comment Share on other sites More sharing options...
StasiLaz Posted December 31, 2020 Share Posted December 31, 2020 3 hours ago, Newfie said: Have you tried reinstalling the firmware over the top and then doing a factory reset. Set up and test to see if that solves the disconnection issue. Yes i have done all. I m very unhappy and dissatisfied... Link to comment Share on other sites More sharing options...
Newfie Posted December 31, 2020 Share Posted December 31, 2020 48 minutes ago, StasiLaz said: Yes i have done all. I m very unhappy and dissatisfied... Do you have mirror on? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 1, 2021 Administrators Share Posted January 1, 2021 22 hours ago, StasiLaz said: Yes i have done all. I m very unhappy and dissatisfied... Could you have a look here please? https://forum.netduma.com/topic/33667-having-disconnect-issues-please-post-here/#comments Link to comment Share on other sites More sharing options...
Arturo_0327 Posted January 3, 2021 Author Share Posted January 3, 2021 How havent I gotten an email back from netduma and I sent one the 23rd of december Link to comment Share on other sites More sharing options...
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