NetDuma R2 Router

[Arturo_0327]

I recently bought this router and have had problems ever since everyday the wifi just stops working and I have to unplug it and plug it back in the router for the wifi to work again. I already updated to the newest version of the firmware. I was wondering is there anything I can do like get a refund?

[Netduma Fraser]

Hey, welcome to the forum!

Sorry to hear you're having this issue. Did you do a factory reset after upgrading as recommended? What are your WiFi settings?

We are continuing to improve upon WiFi. You can see our refund terms here: https://netduma.com/terms/

[Arturo_0327]

yes I did do a factory reset after upgrading

[Netduma Fraser]

What WiFi settings are you using currently? I'd suggest disabling mirror mode and giving 2.4/5GHz separate names then use a WiFi analyzer to find the least congested channels and change to those. Also make sure there are no electrical or wireless devices within close proximity to the router as it could interfere with the signal.

[Arturo_0327]

Yea I just did that its still slow and also there are no devices around the router that would interfere 

[Netduma Fraser]

What speeds are you getting through 5GHz when you're next to the router and what are you using to test?

[Arturo_0327]

37 Download 

6 Upload

And my internet provider is 260 download and 10 upload

[Netduma Fraser]

Try adjusting the width options on 5GHz and see if you can boost the speed anymore.

[Arturo_0327]

Its already at its max and also by the way I just woke up right now and the wifi wasnt working and all i did is turn it off and on and it worked again. Im not trying to deal with that problem everytime is there any way I can replace it or return and get my money back because I really just payed this much for a router thats malfunctioning every day. And I dont want it to get worse

[Netduma Fraser]

40 minutes ago, Arturo_0327 said:

Its already at its max and also by the way I just woke up right now and the wifi wasnt working and all i did is turn it off and on and it worked again. Im not trying to deal with that problem everytime is there any way I can replace it or return and get my money back because I really just payed this much for a router thats malfunctioning every day. And I dont want it to get worse

What do you mean it's at its max? All the details you need are on the terms link above.

[Arturo_0327]

The width settings is max. In the terms it says "All Netduma Products are covered by a one year manufacturer’s guarantee." Is there anything you can do like replace it for a new one or refund me the money?

[Netduma Fraser]

The max width setting wouldn't necessarily give the best speeds so it's best to experiment. Also making sure there are no wireless or electrical devices within close proximity to the router as they could interfere with the WiFi. You would need to email [email protected] about that.

[Arturo_0327]

What do I email them?

[Netduma Fraser]

Explain the issue and what you'd like, a refund or a replacement. They'll most likely get back to you tomorrow.

[Arturo_0327]

Oh okay I sent an email yesterday and havent gotten a response should I just wait

[Netduma Fraser]

Yes just wait, as it was the holidays/weekend responses are delayed. It's also a national holiday tomorrow in the UK I just remembered so may be Tuesday instead.

[Arturo_0327]

I still havent gotten a response through email is there something wrong?

[StasiLaz]

@Netduma Fraser i have got the same Problem. I tryed out all of that above but still the same problem. Wifi connection lost and need to Unplug and plug again. Can i get my refund back? 

 

Thx in advice

[Newfoundland]

11 hours ago, Arturo_0327 said:

I still havent gotten a response through email is there something wrong?

It’s a holiday period here in the U.K. , see Frasers post regarding this. 

[Newfoundland]

32 minutes ago, StasiLaz said:

@Netduma Fraser i have got the same Problem. I tryed out all of that above but still the same problem. Wifi connection lost and need to Unplug and plug again. Can i get my refund back? 

 

Thx in advice

Have you tried reinstalling the firmware over the top and then doing a factory reset. Set up and test to see if that solves the disconnection issue.

[Netduma Fraser]

12 hours ago, Arturo_0327 said:

I still havent gotten a response through email is there something wrong?

No nothing is wrong, you should receive a response on Monday now due to the New Year and the weekend. Very sorry for the inconvenience.

1 hour ago, StasiLaz said:

@Netduma Fraser i have got the same Problem. I tryed out all of that above but still the same problem. Wifi connection lost and need to Unplug and plug again. Can i get my refund back? 

Thx in advice

Good advice above, please do try that and we can go from there.

[StasiLaz]

3 hours ago, Newfie said:

Have you tried reinstalling the firmware over the top and then doing a factory reset. Set up and test to see if that solves the disconnection issue.

Yes i have done all. I m very unhappy and dissatisfied...

[Newfoundland]

48 minutes ago, StasiLaz said:

Yes i have done all. I m very unhappy and dissatisfied...

Do you have mirror on?

 

[Netduma Fraser]

22 hours ago, StasiLaz said:

Yes i have done all. I m very unhappy and dissatisfied...

Could you have a look here please?

https://forum.netduma.com/topic/33667-having-disconnect-issues-please-post-here/#comments

[Arturo_0327]

How havent I gotten an email back from netduma and I sent one the 23rd of december