Tuckable Posted November 7, 2020 Posted November 7, 2020 HI All, Been using Duma since the R1 and then upgraded a while back to the XR300. Switched to Fiber over the summer (1G/1G) and had no issues with my XR300. Was typically getting between 600-800mbps down. Within the last few weeks, I am no longer getting anywhere near my full speeds. I am now only getting 60-80mbps down. My configuration was not changed and I even reset everything and set it back up and no difference. When I take the XR300 out of play by hardwiring to the ATT R/M (Pace 5286AC), I receive my full speeds. Once I put the XR300 back in play, the speeds drop to 60mbps. I have the ATT R/M setup with the XR300 in DMZ+ mode, and QOS is disabled in the XR300. Any thoughts how to get back my full speeds? I've followed the knowledgebase and the optimal settings guides but no luck.
Administrators Netduma Fraser Posted November 7, 2020 Administrators Posted November 7, 2020 So QoS is disabled entirely from the Anti-BB 3 line option menu? Could you provide a screenshot of the Device Manager table view please?
Tuckable Posted November 7, 2020 Author Posted November 7, 2020 @Netduma Fraser Yup. Added a screenshot of the QoS page as well.
Administrators Netduma Fraser Posted November 8, 2020 Administrators Posted November 8, 2020 Sorry the table view so click the 3 line icon on the top left of the Device Manager and select table view please.
Tuckable Posted November 8, 2020 Author Posted November 8, 2020 @Netduma Fraser No Problem. Take a look. Had to do 2 screenshots since I had to scroll
Administrators Netduma Fraser Posted November 8, 2020 Administrators Posted November 8, 2020 Thanks for that, do you get higher speeds when using WiFi?
Administrators Netduma Fraser Posted November 8, 2020 Administrators Posted November 8, 2020 Do the setup wizard from settings page, only go as far as the speed test, what speeds does that test report?
Tuckable Posted November 8, 2020 Author Posted November 8, 2020 @Netduma Fraser It doesn't run a speed test at any point of the setup wizard.
Administrators Netduma Fraser Posted November 8, 2020 Administrators Posted November 8, 2020 Okay try this please, re-enable QoS and make a manual Traffic Prioritization rule to your PC: Source 1-65535 Destination 1-65535 TCP/UDP What speed result do you get once that is in place?
Tuckable Posted November 8, 2020 Author Posted November 8, 2020 @Netduma Fraser That actually slowed it a bit Still getting around 75mbps
Administrators Netduma Fraser Posted November 8, 2020 Administrators Posted November 8, 2020 Okay thank you for doing that. Can you put the XR in AP mode please and then connect via ethernet, do a test and via WiFi, what speeds do you get then?
Tuckable Posted November 9, 2020 Author Posted November 9, 2020 @Netduma Fraser Both Ethernet & Wifi speeds are now 300mbps. Definitely better, but still only 1/3 of what i get when the xr300 is taken out of the setup. Also lose the dumaos features with it setup in AP mode.
Administrators Netduma Fraser Posted November 9, 2020 Administrators Posted November 9, 2020 That was just a test to see whether DumaOS was restricting the speed at all, as you're still not getting speeds I believe you will need to get a replacement. You should be able to make a ticket here with Netgear: http://support.netgear.com/
Tuckable Posted November 9, 2020 Author Posted November 9, 2020 @Netduma Fraser Totally understand the test. Thanks for the help Fraser. I'll submit a ticket for a replacement at the link you provided. I am assuming there should be no cost associated? Edit - I am struggling to find how to open a case. It appears the standard product warranty has expired for Hardware/phone/email/chat support.
Administrators Netduma Fraser Posted November 10, 2020 Administrators Posted November 10, 2020 Ahh okay, your warranty has expired so you won't be able to get a replacement. In that case I'll keep trying to help you but I'm unsure whether we'll be able to get it sorted. Upgrade to the same latest firmware using TFTP then do a factory reset after: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP that will make it the freshest install possible and get rid of any issues in boot that could be affecting it.
Tuckable Posted November 10, 2020 Author Posted November 10, 2020 @Netduma Fraser I am already on the latest firmware, but i can try a factory reset anyway as suggested. As you saw in my screenshot, i've had the XR300 for less than a year. This is pretty insane that it would not be covered under a warranty at this point. If the factory reset doesn't fix the issue, do you have any other suggestions? No way am i going out and buying a brand new router when this one is not even a year old.
Administrators Netduma Fraser Posted November 10, 2020 Administrators Posted November 10, 2020 The important part there is upgrading again via TFTP as it bypasses the boot process and potentially eliminates issues you would get by upgrading normally. According to the screenshot you've had it just over a year which is the standard time frame for warranty I believe - we have nothing to do with their policies. If TFTP + reset doesn't fix then I'm not sure at the moment, I will need to try and think outside the box.
Tuckable Posted November 10, 2020 Author Posted November 10, 2020 @Netduma Fraser yup, misread the date as 11/28. This is highly unfortunate timing for this to happen. I'll try as you suggested and let ya know either way. Appreciate the help
Tuckable Posted November 11, 2020 Author Posted November 11, 2020 @Netduma Fraser Looks like that may have done the trick. I'm now getting around 600-700 mbps down now. Thanks for the help! I'll consider this one solved, and now i know what to do if this happens again.
Administrators Netduma Fraser Posted November 11, 2020 Administrators Posted November 11, 2020 That is brilliant to hear, glad we were able to get it working!
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