Lee1 Posted November 5, 2020 Share Posted November 5, 2020 Had a new router sent out got the purple light when put into modem mode but can’t get an internet connection when using the nighthawk wizard to connect the night hawk as the new router. Any body had the same issue? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 6, 2020 Administrators Share Posted November 6, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. Have you got the VM in modem or router mode? Are you connecting from one of the VM LAN ports to the XR WAN port? Link to comment Share on other sites More sharing options...
Lee1 Posted November 6, 2020 Author Share Posted November 6, 2020 Yes there connected to the xr500 but will not get the connection this is a new box from virgin the previous box the light was stuck on red, the new box is purple in modem mode but still can’t connect, tried using a high speed cat 6 Ethernet cable still no joy! Any ideas Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 6, 2020 Administrators Share Posted November 6, 2020 Take it out of modem mode - I find VM modem mode to be flaky, then connect, does it get a connection then? Link to comment Share on other sites More sharing options...
Lee1 Posted November 6, 2020 Author Share Posted November 6, 2020 Hi no connection in this mode, can’t get anywhere with virgin, is there any manual configuration you can use, starting to get annoyed now, tried using all the ports; using a hi speed cat 6 ethernet cable and still cant get a connection from the xr500 wizard! Link to comment Share on other sites More sharing options...
LastAxis Posted November 6, 2020 Share Posted November 6, 2020 IP in modem mode 192.168.100.1 Link to comment Share on other sites More sharing options...
Lee1 Posted November 6, 2020 Author Share Posted November 6, 2020 Done all that logged in changed to modem, still can’t get a connection from the xr500 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 6, 2020 Administrators Share Posted November 6, 2020 It should be plug and play, I'm on VM as well. Go through the Setup Wizard regardless of whether you get a connection as you won't be able to get a connection unless the setup is completed anyway. Then go to Settings > Internet Setup and make sure you're not using a login and click apply. Link to comment Share on other sites More sharing options...
Lee1 Posted November 6, 2020 Author Share Posted November 6, 2020 Done all that logged in changed to modem, still can’t get a connection from the xr500 Link to comment Share on other sites More sharing options...
Lee1 Posted November 6, 2020 Author Share Posted November 6, 2020 Done all that logged in changed to modem, still can’t get a connection from the xr500 Link to comment Share on other sites More sharing options...
Lee1 Posted November 6, 2020 Author Share Posted November 6, 2020 Hi mate can you explain how to go through the process on the wizard, these are the messages I’m getting Link to comment Share on other sites More sharing options...
Lee1 Posted November 6, 2020 Author Share Posted November 6, 2020 Hi mate can you explain how to go through the process on the wizard, these are the messages I’m getting Link to comment Share on other sites More sharing options...
Lee1 Posted November 6, 2020 Author Share Posted November 6, 2020 Hi have managed to get into the Dumaos settings, the vm box is in router modem is there some thing I need to enter into the dnv not sure what I need to do from here. cheers Link to comment Share on other sites More sharing options...
Lee1 Posted November 6, 2020 Author Share Posted November 6, 2020 Used the MAC address from the vm box to get me into the settings Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 7, 2020 Administrators Share Posted November 7, 2020 On the above/last picture, click no for does your internet connection require a login and then click apply. Link to comment Share on other sites More sharing options...
Lee1 Posted November 7, 2020 Author Share Posted November 7, 2020 Used the MAC address from the vm box to get me into the settings Link to comment Share on other sites More sharing options...
Lee1 Posted November 7, 2020 Author Share Posted November 7, 2020 Thanks Fraser, eventually got sorted! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 7, 2020 Administrators Share Posted November 7, 2020 Brilliant news, glad everything is working okay now. Do let us know if you have any questions and we'll be happy to help. Link to comment Share on other sites More sharing options...
Lee1 Posted November 7, 2020 Author Share Posted November 7, 2020 Cheers bud Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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