wilsonbx198st Posted October 24, 2020 Posted October 24, 2020 Hello i just purchased the netduma R2 and am having connection issues with this router i have a Netgear CM1000v2 and my provider is optimum online its DHCP. i have to hard reset the router to get connection back, am a little lost what are my other options because this is getting very annoying, am thinking its my isp but its the router i have another router and it works fine. please any help anyone. @Netduma Fraser
Administrators Netduma Fraser Posted October 25, 2020 Administrators Posted October 25, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. I have sent you a PM, please see if that helps.
wilsonbx198st Posted October 25, 2020 Author Posted October 25, 2020 hey @Netduma Fraser can you check this log and see whats happening the firmware you send me hasnt helped me at all. log-1603652750283.txt
Administrators Netduma Fraser Posted October 25, 2020 Administrators Posted October 25, 2020 Set DHCP Lease hours to 168, disable Mirror mode for WiFi and connect to 2.4 or 5GHz manually then use a WiFi analyzer to find the least congested channels and change to that. See if that helps please.
wilsonbx198st Posted October 25, 2020 Author Posted October 25, 2020 ill keep you posted and see if that helps.
wilsonbx198st Posted October 26, 2020 Author Posted October 26, 2020 hey @Netduma Fraser router still losing connection hopefully this log files help to pin p oint the issue log-1603704766282.txt
Administrators Netduma Fraser Posted October 26, 2020 Administrators Posted October 26, 2020 4 hours ago, wilsonbx198st said: hey @Netduma Fraser router still losing connection hopefully this log files help to pin p oint the issue log-1603704766282.txt 72.41 kB · 1 download Looks like IPv6 is enabled, can you disable this in WAN & LAN, apply, then reboot the router and see if it continues please?
wilsonbx198st Posted October 26, 2020 Author Posted October 26, 2020 log-1603730233329.txti disabled yesterday and it still disconnected i just turned it off i have new logs i see errors on dns ,dhpc , upnp @Netduma Fraser log-1603730233329.txt log-1603733067077.txt
Administrators Netduma Fraser Posted October 26, 2020 Administrators Posted October 26, 2020 You shouldn't be getting lease changes if you extended the lease, could you give devices reserved IPs in LAN Settings please and see if that helps?
wilsonbx198st Posted October 26, 2020 Author Posted October 26, 2020 i did the 168 lease time and i have my devices reserved with ips and still the issue continues.
Administrators Netduma Fraser Posted October 26, 2020 Administrators Posted October 26, 2020 What WiFi settings are you using currently?
wilsonbx198st Posted October 26, 2020 Author Posted October 26, 2020 the same settings you told me wifi mirror off and picks the chanel least congested
Administrators Netduma Fraser Posted October 26, 2020 Administrators Posted October 26, 2020 Try different widths and see if you can find one that provides good stability and speed.
wilsonbx198st Posted October 28, 2020 Author Posted October 28, 2020 hey @Netduma Fraser had another disconnect today ill send you the logs and see if this helps log-1603850983415.txt
Administrators Netduma Fraser Posted October 28, 2020 Administrators Posted October 28, 2020 Okay thank you, I have updated our internal ticket regarding this so hopefully the dev will be able to tell what is happening and deploy a fix.
wilsonbx198st Posted October 28, 2020 Author Posted October 28, 2020 There’s definitely something going on with the Os and why the router stops working is there a hot fix anytime soon ? @Netduma Fraser
Administrators Netduma Fraser Posted October 28, 2020 Administrators Posted October 28, 2020 As I said, I've updated the ticket, so they will need to take a look first as this is the very latest firmware at the moment.
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