Spritekid242 Posted October 14, 2020 Share Posted October 14, 2020 Every time i try it says connect to the internet or cloud server is down. Is there a way to update the cloud for ping heatmap manually ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2020 Administrators Share Posted October 14, 2020 Click the 3 line menu and force a cloud update and it should work. Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 14, 2020 Author Share Posted October 14, 2020 i keep trying but it keeps giving me the same error Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 15, 2020 Author Share Posted October 15, 2020 This i the screenshot of it BUMP Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 Just to double check as I've seen this happen before. Is the Internet port from the R2 connected to a LAN port in your ISP modem/router? Also, do you have an open NAT on your console through the R2? Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 16, 2020 Author Share Posted October 16, 2020 yes its connected to a lan port . I also get open nat type on my console Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 What is the ISP modem/router model and how have you connected the 2 to get an Open NAT, modem mode, DMZ etc? Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 16, 2020 Author Share Posted October 16, 2020 ISP Modem : Arrris Tg1682g . I connected to the internet by putting in the router wan ip into the dmz Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 Could you try putting it in modem or bridge mode instead please and see if it works then? Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 16, 2020 Author Share Posted October 16, 2020 i tried that but the internet turns off an i had t factory reset my modern Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 What do you mean the internet turned off, on the R2? If you reboot the R2 and didn't put any static settings in the R2 then it should regain a connection. Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 16, 2020 Author Share Posted October 16, 2020 no Arrris Tg1682g internet turns off when i bridge it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 1 hour ago, Spritekid242 said: no Arrris Tg1682g internet turns off when i bridge it. It will have internet on one port which will be connected to the R2 and therefore you can connect all devices to the R2 and they will have internet. Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 16, 2020 Author Share Posted October 16, 2020 Ok i bridge connection , so do i reset the r2 or factory reset? I tried it an am still seeing the message Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 Okay so you have a connection now through the R2? Does the Arris have Firewall settings you can disable? Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 16, 2020 Author Share Posted October 16, 2020 i disable all firewall thats on the arris . I find it strange that my xr500 dumaos 3.0 pingheat map works normal but not the r2 Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 17, 2020 Author Share Posted October 17, 2020 ok i got it to work now but i notice that the host ping is not stable when i auto ping server any ideas on that ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2020 Administrators Share Posted October 17, 2020 Well done! That is either due to you needing to fine tune your QoS settings or potentially a bad host. What do you mean it isn't stable exactly? Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 17, 2020 Author Share Posted October 17, 2020 ok i mess around with it for a bit , and it seems like r2 giving me higher ping. i usually dont mess with qos but give it a try also , is the auto detects a reliable option tp us on QOS? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2020 Administrators Share Posted October 17, 2020 30 minutes ago, Spritekid242 said: ok i mess around with it for a bit , and it seems like r2 giving me higher ping. i usually dont mess with qos but give it a try also , is the auto detects a reliable option tp us on QOS? Where/how are you measuring the ping? We're still making improvements to that feature but you could try it but it may be very aggressive in its recommendation. Utilize Congestion Control and try different percentages until you find what lowers the Ping Under Load test in Connection Benchmark. Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 17, 2020 Author Share Posted October 17, 2020 Bahamas to Miami witch is 30-45ms depends on witch server , because i was even able to connect to a 10ms lobby. Speed test on the router (connection benchmark) - 26.10ms 3.7 jitter witch is normal on both r1, r2, xr500 Speed test on ps4 (speed test.com) - 24-30ms ping witch is also normal Speed test on ps4 (connection benchmark) - 27ms ping , 5.36 jitter Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 That all looks fine, I don't see where the R2 is making your ping higher though? Link to comment Share on other sites More sharing options...
Spritekid242 Posted October 18, 2020 Author Share Posted October 18, 2020 thats the thing when i check in game ping ( Modern warfare) ping spikes too 100ms. Thats the part i dont understand Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 1 hour ago, Spritekid242 said: thats the thing when i check in game ping ( Modern warfare) ping spikes too 100ms. Thats the part i dont understand That is very likely the server if you don't see any ping change on the Geo-Filter, use the Geo-Filter to force some different servers. Link to comment Share on other sites More sharing options...
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