justinq15 Posted October 14, 2020 Share Posted October 14, 2020 I've been using the r1 since launch. When the r2 came out i preordered it and it worked flawless until recently. Now my r2 does not work at all. I've attached images of whats going on. Link to comment Share on other sites More sharing options...
Fuzy Posted October 14, 2020 Share Posted October 14, 2020 15 minutes ago, justinq15 said: J'utilise le r1 depuis le lancement. Lorsque le R2 est sorti, je l'ai précommandé et il a fonctionné sans défaut jusqu'à récemment. Maintenant, mon r2 ne fonctionne plus du tout. J'ai joint des images de ce qui se passe. Try to type the address 192.168.77.1 in your browser, and in a second to clean the cache of your browser Link to comment Share on other sites More sharing options...
justinq15 Posted October 14, 2020 Author Share Posted October 14, 2020 I can get in now but i still have no internet connection. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2020 Administrators Share Posted October 14, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. It says you've got a WAN IP so it is communicating with the upstream router. Does the upstream router have internet? Link to comment Share on other sites More sharing options...
justinq15 Posted October 14, 2020 Author Share Posted October 14, 2020 Yes i'm currently getting 360 down 24 up with my comcast modem/router. When i add the netduma in the mix the wifi on the comcast router works. The netduma page allows me to login and see everything but there is no internet whether im connected via ethernet/wifi. It was working a week ago fine. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2020 Administrators Share Posted October 14, 2020 Okay on the DHCP part of the R2 settings just click apply again and see if that regains the connection, if not a reboot of the R2 should restore it. Link to comment Share on other sites More sharing options...
justinq15 Posted October 14, 2020 Author Share Posted October 14, 2020 Same thing is happening after reboot Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2020 Administrators Share Posted October 14, 2020 I've sent you a PM, please try that and see if you can get a connection once that is done. Link to comment Share on other sites More sharing options...
justinq15 Posted October 14, 2020 Author Share Posted October 14, 2020 I now have internet now on my pc. A message stating "This Rapp is not loaded yet, please try again in a minute" is present. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2020 Administrators Share Posted October 14, 2020 Clear your browser cache/cookies and then reboot the router. Otherwise do a factory reset which is what we usually recommend after doing an upgrade. Link to comment Share on other sites More sharing options...
justinq15 Posted October 14, 2020 Author Share Posted October 14, 2020 Tried doing both after restarting its back to the original .123 firm Link to comment Share on other sites More sharing options...
Newfie Posted October 15, 2020 Share Posted October 15, 2020 8 hours ago, justinq15 said: Tried doing both after restarting its back to the original .123 firm Can you confirm that the reset caused the router to downgrade its firmware or did you downgrade first then reset ? Link to comment Share on other sites More sharing options...
justinq15 Posted October 15, 2020 Author Share Posted October 15, 2020 Yes. It would install then upon the page refreshing it would revert back. Link to comment Share on other sites More sharing options...
Newfie Posted October 15, 2020 Share Posted October 15, 2020 1 hour ago, justinq15 said: Yes. It would install then upon the page refreshing it would revert back. How did you try to update it ? it can’t revert back to an earlier firmware on a reset unless the update failed and you missed it or the GUI is showing the wrong information. Link to comment Share on other sites More sharing options...
justinq15 Posted October 15, 2020 Author Share Posted October 15, 2020 Click 3 dots - Update - Clicked File - Applied Upgrade file- Upgrade in progress - Page will refresh Afterwards my max down is 0.030 and up 0.020. The upper right says R2 3.0.123 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 That is odd, try doing the upgrade again please and see if it sticks this time. Link to comment Share on other sites More sharing options...
justinq15 Posted October 16, 2020 Author Share Posted October 16, 2020 4 hours ago, Netduma Fraser said: That is odd, try doing the upgrade again please and see if it sticks this time. It just stays on the screen above. The one time it did refresh nothing changed. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 49 minutes ago, justinq15 said: It just stays on the screen above. The one time it did refresh nothing changed. Are you upgrading over WiFi? If so upgrade using ethernet and then it should work fine. Link to comment Share on other sites More sharing options...
justinq15 Posted October 16, 2020 Author Share Posted October 16, 2020 2 hours ago, Netduma Fraser said: Are you upgrading over WiFi? If so upgrade using ethernet and then it should work fine. Im using ethernet. Its been on the upgrading screen for 30 min as of now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 Refresh the page, what happens then? Link to comment Share on other sites More sharing options...
justinq15 Posted October 18, 2020 Author Share Posted October 18, 2020 On 10/16/2020 at 6:32 PM, Netduma Fraser said: Refresh the page, what happens then? It refreshes then says This Rapp is not loaded yet, please try again in a minute. From there if i hit ok it just stays on a blank red screen. If i refresh again the rapp msg reappears. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 Okay, reboot, see if it has upgraded. If it hasn't I'll get a dev to have a look at what might be blocking the upgrade tomorrow. Link to comment Share on other sites More sharing options...
justinq15 Posted October 18, 2020 Author Share Posted October 18, 2020 Will do. I rebooted and its still on the 3.0.123. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 27 minutes ago, justinq15 said: Will do. I rebooted and its still on the 3.0.123. Okay thanks, I've passed it along to a dev. Make sure you have the router setup for an Open NAT, so if you have an open NAT on a console then you're fine, otherwise the dev won't be able to access the router and also enable remote support in settings please. Link to comment Share on other sites More sharing options...
justinq15 Posted October 19, 2020 Author Share Posted October 19, 2020 5 hours ago, Netduma Fraser said: Okay thanks, I've passed it along to a dev. Make sure you have the router setup for an Open NAT, so if you have an open NAT on a console then you're fine, otherwise the dev won't be able to access the router and also enable remote support in settings please. Gotcha Link to comment Share on other sites More sharing options...
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