JoeGantic Posted October 9, 2020 Posted October 9, 2020 Hello, I've got a problem where when I add a traffic rule it doesn't appear in the Traffic Rules Pane on the left. However the rule does work and is active in the event capture and on the device. The result is I have no way to edit or delete the rule once I add it other than to use the disable all rules toggle (which works). Is this a known issue and will it be fixed with the long promised firmware update? Thanks JoeGantic
Administrators Netduma Fraser Posted October 9, 2020 Administrators Posted October 9, 2020 This is the first time I've heard of an issue like this. What web browser/device are you using to view/make the rule?
JoeGantic Posted October 9, 2020 Author Posted October 9, 2020 Fraser this is on an HP laptop running Win 10 and running Chrome. I tried clearing all history/cookies and no change and also using Edge and same result. I imagine a reboot would probably fix it but that sure is getting old with this router and I've got multiple users working/learning from home so have to wait until after hours for that... Thanks, JoeGantic
JoeGantic Posted October 10, 2020 Author Posted October 10, 2020 Addendum: I rebooted the router and same problem... Joe
Administrators Netduma Fraser Posted October 10, 2020 Administrators Posted October 10, 2020 What rule did you add/how did you add it? Could you provide a small video if possible showing packets being prioritized with no rule shown?
JoeGantic Posted October 10, 2020 Author Posted October 10, 2020 Fraser, what I'm experimenting with is being able to shut off a roku streaming box at night. See attached video showing what's happening and let me know if I'm just not understanding it or if something isn't working as intended. Thanks! Traffic_Controller_-_DumaOS_-_Google_Chrome_2020-10-10_07-51-19.mp4
Administrators Netduma Fraser Posted October 10, 2020 Administrators Posted October 10, 2020 That is strange, thank you for the video. Could you provide a video of what happens when you add a rule as well please?
JoeGantic Posted October 10, 2020 Author Posted October 10, 2020 Fraser I'd rather not do that as it would show my device list but I can tell you when I add a new rule when I hit the final OK button it shows up quickly on the two right panes but nothing shows up in the traffic rules area.
Administrators Netduma Fraser Posted October 10, 2020 Administrators Posted October 10, 2020 I have sent you a PM, please see if it works properly after that.
JoeGantic Posted October 10, 2020 Author Posted October 10, 2020 Fraser I installed it and confirmed it updated but it did not fix this particular problem. None of the previous rules I made show up and I tried making another test one and it didn't either, though I have about a half dozen that activate now if I toggle the disable all button off... Joe
Administrators Netduma Fraser Posted October 10, 2020 Administrators Posted October 10, 2020 Okay try a factory reset please and see if it will allow you to do it then. If not I'll make an internal bug ticket for it.
JoeGantic Posted October 10, 2020 Author Posted October 10, 2020 Will do. I might wait for the official firmware update and do it then, need to take a break from the thing for awhile. Thanks for your help... JoeGantic
JoeGantic Posted October 22, 2020 Author Posted October 22, 2020 Fraser, Just wanted to let you know I did a factory reset yesterday and now when I add a Traffic Rule it does show up in the list. So far so good, I'll update if it crops up again... Thanks, JoeGantic
Administrators Netduma Fraser Posted October 22, 2020 Administrators Posted October 22, 2020 41 minutes ago, JoeGantic said: Fraser, Just wanted to let you know I did a factory reset yesterday and now when I add a Traffic Rule it does show up in the list. So far so good, I'll update if it crops up again... Thanks, JoeGantic That's great, thanks very much for letting us know!
JoeGantic Posted October 23, 2020 Author Posted October 23, 2020 Sadly the problem came back again but this time a reboot fixed it instead of having to do a factory reset... JoeGantic
Administrators Netduma Fraser Posted October 23, 2020 Administrators Posted October 23, 2020 Is this with the recent PM I sent you and after a reset?
JoeGantic Posted October 23, 2020 Author Posted October 23, 2020 Not the most recent one but the one before that. I was hoping to wait until the real deal is released before I went through the hassle of the reset again. The traffic rules seem to be working for now even when they don't show up in the list and aren't something I need to change all the time... JoeGant
Administrators Netduma Fraser Posted October 23, 2020 Administrators Posted October 23, 2020 The one I sent is a release candidate so very close to what it would be but totally understand. Do try it if it becomes more persistent.
Galo Posted January 16, 2021 Posted January 16, 2021 I’m having the same issue. In my case, all rules disappear after I remove offline devices. I think this a bug! Does the router has a CLI interface where I can manage those rules in the meantime? I hope you find a solution soon, because I don't think the reset was a good idea.
Administrators Netduma Fraser Posted January 16, 2021 Administrators Posted January 16, 2021 1 hour ago, Galo said: I’m having the same issue. In my case, all rules disappear after I remove offline devices. I think this a bug! Does the router has a CLI interface where I can manage those rules in the meantime? I hope you find a solution soon, because I don't think the reset was a good idea. Hey, welcome to the forum! The rules you had, were some of them for the offline devices that you deleted? No it doesn't have a CLI that you can use. Is there any reason you wouldn't be able to do a reset?
Galo Posted January 16, 2021 Posted January 16, 2021 Yes, there were some devices offline that are applied in the rules.
Administrators Netduma Fraser Posted January 16, 2021 Administrators Posted January 16, 2021 53 minutes ago, Galo said: Yes, there were some devices offline that are applied in the rules. Okay that was probably why then, there must be a bug there then. I will make a ticket for this. If you don't want to factory reset then reupgrading the router to the same firmware may help. For now if you want to do that then delete the rules first, then the devices.
Galo Posted January 16, 2021 Posted January 16, 2021 I can’t delete or modify the rules since they are not visible. I did the upgrade to the last version, but the issue remains. I tried also creating a new rules that apply to other online devices, but never show up. However the are visible in the traffic analytics, but not in rule’s list.
Administrators Netduma Fraser Posted January 16, 2021 Administrators Posted January 16, 2021 41 minutes ago, Galo said: I can’t delete or modify the rules since they are not visible. I did the upgrade to the last version, but the issue remains. I tried also creating a new rules that apply to other online devices, but never show up. However the are visible in the traffic analytics, but not in rule’s list. Sorry I meant in future once they appear again. Okay you will need to do a factory reset I think then to allow it to work or alternatively reconnect the devices that were deleted back to the router.
Galo Posted January 16, 2021 Posted January 16, 2021 I will wait for an update that resolve the issue, because i have a lot of configurations.
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