CarrasquilloC Posted September 11, 2020 Share Posted September 11, 2020 Hi guys I recently received my Netduma r2 and I cant access the setup wired and I cant access the router via wireless using the password supplied on the label, I tried to reset the router, used a desktop, laptop, tablet and mobile device to see if I could access the router with no luck at all, I added some pictures to show that Im actually connected to the router and when I ping the ip i get a reply. thanks for any info in advance. Link to comment Share on other sites More sharing options...
felipe Posted September 11, 2020 Share Posted September 11, 2020 So this happened to me a couple days ago when I first received the R2. I'm not a tech expert like most here, but I found a website that described a 30/30/30 reset and it worked for me. Hold the reset button for 30 secs, then while still holding it remove power and hold for 30 secs more, then while still holding it reconnect power and hold another 30. So you hold the reset for 90 secs straight in effect. After I did this I was able to connect wireless to the router and from there it's been smooth sailing. Good luck! The main guy here is very responsive so they should be in touch, just figured I'd share what worked for me. Link to comment Share on other sites More sharing options...
CarrasquilloC Posted September 11, 2020 Author Share Posted September 11, 2020 1 hour ago, felipe said: So this happened to me a couple days ago when I first received the R2. I'm not a tech expert like most here, but I found a website that described a 30/30/30 reset and it worked for me. Hold the reset button for 30 secs, then while still holding it remove power and hold for 30 secs more, then while still holding it reconnect power and hold another 30. So you hold the reset for 90 secs straight in effect. After I did this I was able to connect wireless to the router and from there it's been smooth sailing. Good luck! The main guy here is very responsive so they should be in touch, just figured I'd share what worked for me. Thanks for the reply I researched the 30/30/30 reset and I did tryi it but it was unsuscessful Link to comment Share on other sites More sharing options...
tearex Posted September 11, 2020 Share Posted September 11, 2020 so im not the only one then. i just got mine today as well [with a broken antenna by the way] and its not letting me connect to the router at all Link to comment Share on other sites More sharing options...
CarrasquilloC Posted September 12, 2020 Author Share Posted September 12, 2020 ***************For The admins*********************** I followed every single step you guys mentioned on this thread with the same results unable to connect. So if you guys want to do a teamviewer session let me know. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 12, 2020 Administrators Share Posted September 12, 2020 17 hours ago, tearex said: so im not the only one then. i just got mine today as well [with a broken antenna by the way] and its not letting me connect to the router at all Hey, welcome to the forum! I sent you a reply to your offline ticket. Reply to that email and we'll take it from there. 12 hours ago, CarrasquilloC said: ***************For The admins*********************** I followed every single step you guys mentioned on this thread with the same results unable to connect. So if you guys want to do a teamviewer session let me know. Are you getting internet through it when connected via ethernet? Can you access using http://dumaos ? Link to comment Share on other sites More sharing options...
tearex Posted September 12, 2020 Share Posted September 12, 2020 4 hours ago, Netduma Fraser said: Hey, welcome to the forum! I sent you a reply to your offline ticket. Reply to that email and we'll take it from there. Are you getting internet through it when connected via ethernet? Can you access using http://dumaos ? reply sent to email. Link to comment Share on other sites More sharing options...
CarrasquilloC Posted September 12, 2020 Author Share Posted September 12, 2020 Hi thanks for the reply yes internet is passing thru the router, but i cant access http://dumaos neither via ip address using chrome in incognito mode. as you can see in the pictures I posted I can ping the router but thats it. If you guys want to do a session of Teamviewer I will be more than happy to do that. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 13, 2020 Administrators Share Posted September 13, 2020 There is not much I could do to help with that unfortunately. You said you reset it but have you tried rebooting it? Link to comment Share on other sites More sharing options...
CarrasquilloC Posted September 13, 2020 Author Share Posted September 13, 2020 I did the 30/30/30 reset and it was unsuscessful. So can you guys replace it is brand new I havent been able to use it? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 13, 2020 Administrators Share Posted September 13, 2020 That doesn't reboot it so try a quick reboot and if that doesn't work try another browser/device. If that all fails then please email [email protected] with a link to this topic and with your order number and request a replacement. Link to comment Share on other sites More sharing options...
CarrasquilloC Posted September 13, 2020 Author Share Posted September 13, 2020 1 hour ago, Netduma Fraser said: That doesn't reboot it so try a quick reboot and if that doesn't work try another browser/device. If that all fails then please email [email protected] with a link to this topic and with your order number and request a replacement. Thanks as I mentioned on my original post I tried everything, I've even researched the forums before posting to see if it was a solution but I couldnt find any I will send an email with the post link again thank you. Link to comment Share on other sites More sharing options...
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