GenMatrix Posted September 10, 2020 Share Posted September 10, 2020 Good Morning Peeps, I play a lot of Apex and have been noticing a pattern over about 2 weeks. I'll play Apex and get a lot of the prediction error messages in the early AM (7AM EST ish). Maybe about every 10-15 seconds and it causes a lot of hitching in the game play. At first I just thought it was server issues. Then I reboot my router and the issue goes away, until I get back on tomorrow around the same time. I've been testing this for 4 days now with consistent results. I am on 3.0.129 firmware. I'm not sure how to pinpoint where the issue is happening and while I generally don't mind rebooting my router every day, I'm sure this isn't intended behavior. Any ideas? Link to comment Share on other sites More sharing options...
thisisreallife Posted September 10, 2020 Share Posted September 10, 2020 Which icon are you seeing by the way? Link to comment Share on other sites More sharing options...
GenMatrix Posted September 10, 2020 Author Share Posted September 10, 2020 10 minutes ago, thisisreallife said: Which icon are you seeing by the way? Prediction error. I have a friend in NYC I generally play with that never has these issues when I'm having them so I doubt it's a server side issue. I even connected to the NYC server a couple of times since that's the one he's on and it exhibits the same behavior until I reboot the router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 10, 2020 Administrators Share Posted September 10, 2020 It sounds like peak time congestion from the ISP - if you connect direct to your ISP modem/router do you have the same experience or does it work? Link to comment Share on other sites More sharing options...
thisisreallife Posted September 10, 2020 Share Posted September 10, 2020 6 hours ago, GenMatrix said: Prediction error. I have a friend in NYC I generally play with that never has these issues when I'm having them so I doubt it's a server side issue. I even connected to the NYC server a couple of times since that's the one he's on and it exhibits the same behavior until I reboot the router. A bit of a random question.. But I'm a very experienced Apex player with over 1000 wins. But I ALWAYS get prediction errors when I'm in the red zone of the ring. It's so damn stupid. Everytime I'm in the red zone and I get 'hurt' every second the prediction error appears. You 100% sure it's not that? Also how are you setting up your router for Apex? Genuinely interested as the geo filter is basically useless for Apex sadly IMO. Link to comment Share on other sites More sharing options...
GenMatrix Posted September 11, 2020 Author Share Posted September 11, 2020 5 hours ago, Netduma Fraser said: It sounds like peak time congestion from the ISP - if you connect direct to your ISP modem/router do you have the same experience or does it work? I'm not 100% on that since @ 7AM the East Coast of the US is starting to wake up. Either way, that wouldn't explain why everything clears up consistently for 4 days after each boot of the router. And I've only been doing a software reboot from the OS page, not a power cycle. 2 hours ago, thisisreallife said: A bit of a random question.. But I'm a very experienced Apex player with over 1000 wins. But I ALWAYS get prediction errors when I'm in the red zone of the ring. It's so damn stupid. Everytime I'm in the red zone and I get 'hurt' every second the prediction error appears. You 100% sure it's not that? Also how are you setting up your router for Apex? Genuinely interested as the geo filter is basically useless for Apex sadly IMO. No I haven't experienced anything like that on my end. The only thing I have set for DumaOS is Traffic Prioritization for Apex. Link to comment Share on other sites More sharing options...
tephra Posted September 11, 2020 Share Posted September 11, 2020 on a related note, Question for the NetDuma guys does the above graphic, with a double-up between the "all devices" and specific device+applications cause any issues? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 11, 2020 Administrators Share Posted September 11, 2020 16 hours ago, GenMatrix said: I'm not 100% on that since @ 7AM the East Coast of the US is starting to wake up. Either way, that wouldn't explain why everything clears up consistently for 4 days after each boot of the router. And I've only been doing a software reboot from the OS page, not a power cycle. No I haven't experienced anything like that on my end. The only thing I have set for DumaOS is Traffic Prioritization for Apex. It happens consistently every 4 days precisely? Could you look at the load average in System Information straight after a reboot and then what it is on the 4th day when you see the issue please? I'd suggest disabling DumaOS Classified Games as you've added the device manually. 16 hours ago, tephra said: on a related note, Question for the NetDuma guys does the above graphic, with a double-up between the "all devices" and specific device+applications cause any issues? I'd suggest disabling DumaOS Classified Games when adding the device manually as it could potentially cause a conflict, it's unnecessary stress on the router. Link to comment Share on other sites More sharing options...
GenMatrix Posted September 11, 2020 Author Share Posted September 11, 2020 2 hours ago, Netduma Fraser said: It happens consistently every 4 days precisely? Could you look at the load average in System Information straight after a reboot and then what it is on the 4th day when you see the issue please? I'd suggest disabling DumaOS Classified Games as you've added the device manually. I'd suggest disabling DumaOS Classified Games when adding the device manually as it could potentially cause a conflict, it's unnecessary stress on the router. Sorry, I explained that poorly. So for 4 days every morning, the game was having these little hiccups and each day I would reboot the router and it would clear up; not after 4 days of uptime it would start messing up. I did disable DumaOS Classified Games so I'll see if that helps. This morning when I went into the DumaOS a lot of the R-Apps weren't loading so I rebooted it right away and didn't have a chance to test if Apex behaving the same. I will continue to test and monitor it's behavior. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 11, 2020 Administrators Share Posted September 11, 2020 58 minutes ago, GenMatrix said: Sorry, I explained that poorly. So for 4 days every morning, the game was having these little hiccups and each day I would reboot the router and it would clear up; not after 4 days of uptime it would start messing up. I did disable DumaOS Classified Games so I'll see if that helps. This morning when I went into the DumaOS a lot of the R-Apps weren't loading so I rebooted it right away and didn't have a chance to test if Apex behaving the same. I will continue to test and monitor it's behavior. Understood, thanks for clarifying. Okay please keep us posted! Link to comment Share on other sites More sharing options...
GenMatrix Posted September 14, 2020 Author Share Posted September 14, 2020 Here's an example of what I'm describing and how just doing a software reboot in DumaOS clears it up. In the video below the hitching happens, on average, every 12 seconds. I made sure I was connected to the same Virginia 1 servers as well. Upper right hand corner will show the prediction error, plus you can visibility see how disruptive it is with the micro stuttering (it's not FPS stuttering). This is the 5th day where the behavior shown below has been cleared up by a router only reboot. All of this footage was captured between 8:20 AM EST and 8:30 AM EST. This is the video after the reboot with no issues. Link to comment Share on other sites More sharing options...
thisisreallife Posted September 14, 2020 Share Posted September 14, 2020 1 - Completely remove netduma from your setup and use your original ISP router. Do you get the same errors? 2 - Do you have it on Filtering mode? I've noticed having my netduma on filtering mode causes so many issues that I don't even bother and just select a server in the main menu of Apex. 3 - How are you setup with the Netduma? Ethernet? Ethernet with powerline? WiFi? 4 - This may be a firmware issue. Try downgrading to the original released firmware and see if you get the same issues. Link to comment Share on other sites More sharing options...
GenMatrix Posted September 14, 2020 Author Share Posted September 14, 2020 1 hour ago, thisisreallife said: 1 - Completely remove netduma from your setup and use your original ISP router. Do you get the same errors? I have ran Ethernet cable straight to modem and did not see the same issues. I cannot do prolonged testing though as that disrupts my household. 1 hour ago, thisisreallife said: 2 - Do you have it on Filtering mode? I've noticed having my netduma on filtering mode causes so many issues that I don't even bother and just select a server in the main menu of Apex. I do not have any special on the filtering mode and it should be default. 1 hour ago, thisisreallife said: 3 - How are you setup with the Netduma? Ethernet? Ethernet with powerline? WiFi? Computer > R2 > Modem via Ethernet, no powerline in my network at all. There's a switch and wireless AP in there but that's for other devices, my main PC is hooked right into the R2. 1 hour ago, thisisreallife said: 4 - This may be a firmware issue. Try downgrading to the original released firmware and see if you get the same issues. I might try this out but I am considering it as last resort since I did a bit a of work to name unnamed devices ( I have 39 devices on my network) and configure static IP's. Usually downgrading require a wipe of settings. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 14, 2020 Administrators Share Posted September 14, 2020 If you can please take a look at the difference in the load average in System Information when it is showing this behavior and after. Also I've sent you a PM, see if that helps - no need to do a reset. Link to comment Share on other sites More sharing options...
GenMatrix Posted September 14, 2020 Author Share Posted September 14, 2020 Just to make sure I understand, you want me to look at the CPU Usage when it's exhibiting the undesired behavior? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 14, 2020 Administrators Share Posted September 14, 2020 3 minutes ago, GenMatrix said: Just to make sure I understand, you want me to look at the CPU Usage when it's exhibiting the undesired behavior? No, the load average numbers in System Info panel please. So right now they're quite low. I expect when you're having the issues that they will be much higher. You could look at CPU as well though, wouldn't hurt. Link to comment Share on other sites More sharing options...
GenMatrix Posted September 14, 2020 Author Share Posted September 14, 2020 Oof, I'm a derp. I see it now. Lol. Alright will do. Link to comment Share on other sites More sharing options...
GenMatrix Posted September 16, 2020 Author Share Posted September 16, 2020 Tested this morning with the same behavior even on the newer firmware. Going to soft reboot router and see if it clears up. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 16, 2020 Administrators Share Posted September 16, 2020 2 hours ago, GenMatrix said: Tested this morning with the same behavior even on the newer firmware. Going to soft reboot router and see if it clears up. That doesn't look too bad. I've sent you a PM, please do that if you see it again. Please post here if you respond with the information needed. Link to comment Share on other sites More sharing options...
GenMatrix Posted September 21, 2020 Author Share Posted September 21, 2020 The issue is still present on the .138 firmware. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 22, 2020 Administrators Share Posted September 22, 2020 21 hours ago, GenMatrix said: The issue is still present on the .138 firmware. Thanks for the feedback, the more up to date firmware will be releasing this week so please try that when available and see if it is more stable. Link to comment Share on other sites More sharing options...
GenMatrix Posted September 22, 2020 Author Share Posted September 22, 2020 2 hours ago, Netduma Fraser said: Thanks for the feedback, the more up to date firmware will be releasing this week so please try that when available and see if it is more stable. 10-4. I switched to my XR500 just now to see if the same behavior is exhibited, loaded up the latest beta of DumaOS 3.0. Mostly out of curiosity, partly out of frustration lol. Link to comment Share on other sites More sharing options...
GenMatrix Posted September 27, 2020 Author Share Posted September 27, 2020 Interestingly, the XR500 isn't exhibiting the same issues at all even on the beta for the past 5 days. I don't know how the code lines up across the R2 and XR500 so I still have no clue on where the issue could be. Found it interesting so I figured I'd share. I'll test test the new firmware on the R2 when it's launched. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 27, 2020 Administrators Share Posted September 27, 2020 Thanks for the feedback, it should mostly be the cloud that needs an update which is the same across all platforms. I know Alex was working on a cloud so maybe it has been resolved although there is another planned for next week. Link to comment Share on other sites More sharing options...
GenMatrix Posted November 3, 2020 Author Share Posted November 3, 2020 So at this point, even using the new firmware I'm still experiencing this issue. I slapped the R2 back into the network and it was fine for a couple of hours then even pings to the router while connected over ethernet saw spikes in the 300-500ms. I'm starting to to think I have a hardware fault somewhere since no one else seems to be exhibiting this problem. What are my options at this point? Link to comment Share on other sites More sharing options...
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