xXxBlAcKbUrNxXx Posted September 15, 2020 Author Share Posted September 15, 2020 On 9/15/2020 at 5:28 PM, xXxBlAcKbUrNxXx said: Ipv6 on my ISP modem/router? Expand On 9/15/2020 at 5:12 PM, Netduma Fraser said: On the ethernet adapter properties disable IPv6 completely please and apply it. Then try accessing again via 192.168.77.1 and see if you can access then please. We don't provide live/phone support as we are a small team. Expand I tried that and it did not help Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2020 Administrators Share Posted September 15, 2020 On 9/15/2020 at 5:52 PM, xXxBlAcKbUrNxXx said: I tried that and it did not help Expand Sorry, I meant on your wired PC, is that what you did? If you ping 192.168.77.1 in command prompt do you get a response? Link to comment Share on other sites More sharing options...
xXxBlAcKbUrNxXx Posted September 15, 2020 Author Share Posted September 15, 2020 On 9/15/2020 at 6:31 PM, Netduma Fraser said: Sorry, I meant on your wired PC, is that what you did? If you ping 192.168.77.1 in command prompt do you get a response? Expand i tried ping [192.168.77.1] and got nothing Link to comment Share on other sites More sharing options...
xXxBlAcKbUrNxXx Posted September 15, 2020 Author Share Posted September 15, 2020 On 9/15/2020 at 6:53 PM, xXxBlAcKbUrNxXx said: i tried ping [192.168.77.1] and got nothing Expand On 9/15/2020 at 6:31 PM, Netduma Fraser said: Sorry, I meant on your wired PC, is that what you did? If you ping 192.168.77.1 in command prompt do you get a response? Expand never mind i used the wrong command Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2020 Administrators Share Posted September 15, 2020 That is really strange then, can you try using any other device to try and access the interface using the IP please? Use an Incognito browser on the PC also and see if that works. Can you connect to the WiFi? Link to comment Share on other sites More sharing options...
xXxBlAcKbUrNxXx Posted September 15, 2020 Author Share Posted September 15, 2020 On 9/15/2020 at 7:46 PM, Netduma Fraser said: That is really strange then, can you try using any other device to try and access the interface using the IP please? Use an Incognito browser on the PC also and see if that works. Can you connect to the WiFi? Expand same problem on all our devices and PCs. incog doesnt work. cant connect to the wifi on any device does it sound like the R2 itself is bad? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2020 Administrators Share Posted September 15, 2020 That's really weird, let me ask the devs about this and see if they have any potential solutions. Link to comment Share on other sites More sharing options...
xXxBlAcKbUrNxXx Posted September 15, 2020 Author Share Posted September 15, 2020 On 9/15/2020 at 9:04 PM, Netduma Fraser said: That's really weird, let me ask the devs about this and see if they have any potential solutions. Expand Thanks, hopefully they have a quick reply with an easy fix. Link to comment Share on other sites More sharing options...
xXxBlAcKbUrNxXx Posted September 15, 2020 Author Share Posted September 15, 2020 On 9/15/2020 at 9:04 PM, Netduma Fraser said: That's really weird, let me ask the devs about this and see if they have any potential solutions. Expand Any news? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 16, 2020 Administrators Share Posted September 16, 2020 I haven't heard anything yet, if I don't get a response by the end of the week please email netduma@netduma.com with a link to this topic and they may have some more suggestions. Link to comment Share on other sites More sharing options...
xXxBlAcKbUrNxXx Posted September 27, 2020 Author Share Posted September 27, 2020 On 9/16/2020 at 3:52 PM, Netduma Fraser said: I haven't heard anything yet, if I don't get a response by the end of the week please email netduma@netduma.com with a link to this topic and they may have some more suggestions. Expand They sent me new R2. No issues now Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 27, 2020 Administrators Share Posted September 27, 2020 Okay great, I will now close this topic as it has been resolved. Link to comment Share on other sites More sharing options...
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