R2 Internet connection cycles on/off

[codean]

After half a month of normal use with zero issues, my R2 no longer provides a steady internet connection. I thought it was an issue with my ISP but, after switching back to my R1 that isn’t the case. R1 functions with no issues, connection is great.

The R2 seems to flash the “internet connection” light for 4 seconds and then off for a few seconds and repeats. I can no longer get to the R2 dashboard, only receive a “your connection was interrupted” message. 

Assistance from the Netduma team would be much appreciated!

[Netduma Fraser]

Were they any settings changes or changes to your setup in general prior to this happening? Could be as simple as plugging the power in somewhere else. I would suggest holding the reset button in the back of the router for 30 seconds then release, wait 1-2 minutes and attempt to access the interface again.

[codean]

Zero changes to settings before the issue started. Nothing was touched for days. I was watching youtube vids when connection issues started/noticed.

Pressing the reset button extended period brings back internet connection for my laptop but, my brand new pc doesn't see an internet connection (both connected via eithernet). Still can't access the control panel even after clearing browser cache with the laptop. 

Reconnected the R1, everything works fine with zero fuss. 

[Netduma Fraser]

On your PC open command prompt and type ipconfig and press enter. Then post the results here please.

[codean]

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : hsd1.il.comcast.net.
   IPv6 Address. . . . . . . . . . . :
   Link-local IPv6 Address . . . . . : fe80::c858:902:4d71:87b3%4
   IPv4 Address. . . . . . . . . . . : 
   Subnet Mask . . . . . . . . . . . : 255.255.248.0
   Default Gateway . . . . . . . . . : fe80::201:5cff:fea2:5e46%4
                                       

[Netduma Fraser]

Was that directly connected to the R2?

[codean]

Yep... directly connected to port 1. 

[Netduma Fraser]

Okay that's really weird. Could you follow this guide to set a static IP on your device please using these details https://www.onmsft.com/how-to/how-and-why-to-set-a-static-ip-address-in-windows-10#:~:text=To set a static IP in Windows%2C open,multiple – for example wired Ethernet and Wi-Fi.

IP 192.168.77.2
Subnet 255.255.255.0
Gateway 192.168.77.1

and then try to access the interface please.

[codean]

Tried this on two different PC's... both say "Can't save IP settings. Check one or more settings and try again".

[Netduma Fraser]

15 hours ago, codean said:

Tried this on two different PC's... both say "Can't save IP settings. Check one or more settings and try again".

Could you provide a screenshot of what you entered please?

[mengov]

Hi, Having pretty much the same problem, cannot access router interface, r2 seams to get stuck in a loop after a reset (connection then non in a few seconds and repeat) then after another reset i get internet access but no interface.

[Netduma Fraser]

12 hours ago, mengov said:

Hi, Having pretty much the same problem, cannot access router interface, r2 seams to get stuck in a loop after a reset (connection then non in a few seconds and repeat) then after another reset i get internet access but no interface.

I'll respond to the topic you started regarding this.

[codean]

Seeing how I'm not alone in having this issue and seem to have the same results in trying to diagnose... could I please send my R2 in? 

[Netduma Fraser]

9 hours ago, codean said:

Seeing how I'm not alone in having this issue and seem to have the same results in trying to diagnose... could I please send my R2 in? 

We are looking into the issue but you can email [email protected] with a link to this topic and we may be able to get you a replacement.