FlexJ Posted August 26, 2020 Share Posted August 26, 2020 Hi Duma, Since Friday, the XR700 Reboot's on multiple occasions for no reason. its on the latest firmware V1.0.1.24. Everytime i stream about 10 minutes later the router just reboots, and now i have packet loss on hop 1.I have changed all the Ethernet cables for brand new ones. I have even tried a different modem to see if that was the problem and still the same outcome? XR700 just disconnects. When i use the internet as normal its fine, but when it get like saturated its cuts out? Any idea's? ive done a factory reset, changed all the cables. ive even done a fresh windows install. Just out of ideas now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 26, 2020 Administrators Share Posted August 26, 2020 Are you plugged directly into the wall or an extender? Are you using QoS at all for when it is saturated and does that make a difference? I'd recommend reinstalling the firmware using TFTP that will bypass any issues during boot and then do a reset to get the freshest install possible. https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP Link to comment Share on other sites More sharing options...
FlexJ Posted August 26, 2020 Author Share Posted August 26, 2020 33 minutes ago, Netduma Fraser said: Are you plugged directly into the wall or an extender? Are you using QoS at all for when it is saturated and does that make a difference? I'd recommend reinstalling the firmware using TFTP that will bypass any issues during boot and then do a reset to get the freshest install possible. https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP i'm using a brand new 15 metre Ethernet cable from the BT Hub into the XR700 and i will try this. Link to comment Share on other sites More sharing options...
FlexJ Posted August 26, 2020 Author Share Posted August 26, 2020 QoS is always enabled on the download as the upload is set at 100% as the business hub already has QoS on the upload Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 26, 2020 Administrators Share Posted August 26, 2020 I mean the power is it direct to a wall outlet or extender? To get the best experience the XR should handle all the QoS and the devices otherwise there could be some conflicts. Link to comment Share on other sites More sharing options...
FlexJ Posted August 26, 2020 Author Share Posted August 26, 2020 10 minutes ago, Netduma Fraser said: I mean the power is it direct to a wall outlet or extender? To get the best experience the XR should handle all the QoS and the devices otherwise there could be some conflicts. power on router id straight into the wall sorry. and there is no way i can disable QoS on the business router ive looked. and reinstalled the latest firmware again but still getting packet loss. Even with me trying a new router/modem. if i disconnect the XR700 i get no packet loss at all. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 26, 2020 Administrators Share Posted August 26, 2020 The packet loss on those hops isn't too important, could you provide a screenshot of the bottom graph please? Link to comment Share on other sites More sharing options...
FlexJ Posted August 26, 2020 Author Share Posted August 26, 2020 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 26, 2020 Administrators Share Posted August 26, 2020 Okay so there isn't any packet loss there which is a good thing. Do ALL devices both wireless and wired disconnect when this occurs during high bandwidth use? Link to comment Share on other sites More sharing options...
FlexJ Posted August 26, 2020 Author Share Posted August 26, 2020 yes the router just reboots, so far its holding out! no drops whilst streaming the windows install may of fixed the problem! will keep an update over the next couple of days Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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