liveandletdie34 Posted August 21, 2020 Share Posted August 21, 2020 I am having an issue there were the R2 is connected to the internet for hours or all night even and then all of a sudden no internet the R2 isn’t connected. I thought it might have been my isp but there is no lights showing any issues Link to comment Share on other sites More sharing options...
liveandletdie34 Posted August 21, 2020 Author Share Posted August 21, 2020 1 minute ago, liveandletdie34 said: I am having an issue there were the R2 is connected to the internet for hours or all night even and then all of a sudden no internet the R2 isn’t connected. I thought it might have been my isp but there is no lights showing any issues Can anyone explain this I have had enough now Link to comment Share on other sites More sharing options...
liveandletdie34 Posted August 21, 2020 Author Share Posted August 21, 2020 Hi Fraser can you tell me how to get a refund mate. There is clearly something wrong with the router or firmware. I am a casual gamer and a family man I don’t have time to be messing around trying to sort this router out. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 21, 2020 Administrators Share Posted August 21, 2020 Hey, sorry to hear you're still having this issue. Did you do a factory reset after the firmware I gave you? You can find the terms/instructions for that here: netduma.com/terms I'm sure a replacement would fix your issues. Link to comment Share on other sites More sharing options...
liveandletdie34 Posted August 21, 2020 Author Share Posted August 21, 2020 Just now, Netduma Fraser said: Hey, sorry to hear you're still having this issue. Did you do a factory reset after the firmware I gave you? You can find the terms/instructions for that here: netduma.com/terms I'm sure a replacement would fix your issues. Yes I did a factory reset. I think it’s broken to be honest mate or it’s been firmware updates that’s done it I don’t know. At first we had no WiFi so I came to my pc to see if we had a connection and there wasn’t after 5 mins it said on my pc there was a connection. But there wasn’t and I couldn’t even get into the R2 so I don’t know what’s up with it. I have packaged it all back up ready to send back. Link to comment Share on other sites More sharing options...
liveandletdie34 Posted August 21, 2020 Author Share Posted August 21, 2020 10 minutes ago, Netduma Fraser said: Hey, sorry to hear you're still having this issue. Did you do a factory reset after the firmware I gave you? You can find the terms/instructions for that here: netduma.com/terms I'm sure a replacement would fix your issues. How would I go about getting a replacement. I would try that but I think if I still had same issues I would call it a day I think. It’s great that add new features and updating firmware and all that great stuff. I am only bothered about the geo filter that’s it for me like I say casual gamer don’t have the time with kids and work if you know what I mean Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 21, 2020 Administrators Share Posted August 21, 2020 I can give you a lower firmware to try and see if that works but it seems you've made up you mind. You'll need to email [email protected] with a link to this topic and your order number and briefly explain the issue you're seeing. Link to comment Share on other sites More sharing options...
liveandletdie34 Posted August 21, 2020 Author Share Posted August 21, 2020 13 minutes ago, Netduma Fraser said: I can give you a lower firmware to try and see if that works but it seems you've made up you mind. You'll need to email [email protected] with a link to this topic and your order number and briefly explain the issue you're seeing. Yeah I have made my mind up as much as it pains me. I will just keep using my R1 that’s been spot on for what I want Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 21, 2020 Administrators Share Posted August 21, 2020 58 minutes ago, liveandletdie34 said: Yeah I have made my mind up as much as it pains me. I will just keep using my R1 that’s been spot on for what I want Sorry to hear that but I would recommend getting a replacement as I think you'd have better luck 2nd time around. Link to comment Share on other sites More sharing options...
liveandletdie34 Posted August 21, 2020 Author Share Posted August 21, 2020 2 hours ago, Netduma Fraser said: Sorry to hear that but I would recommend getting a replacement as I think you'd have better luck 2nd time around. How do I go out getting one will it be by the. The last comment you left me saying I would have to contact netduma and explain what’s happening Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 21, 2020 Administrators Share Posted August 21, 2020 Yes that's right, email and ask if you can receive a replacement. Link to comment Share on other sites More sharing options...
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