DHL delivered my Netduma to the wrong house!

[Kro]

This is ridiculous.Was so excited for my R2 and this happens. DHL provided a picture too! I'm beyond disappointed. 

[Newfoundland]

1 hour ago, Kro said:

This is ridiculous.Was so excited for my R2 and this happens. DHL provided a picture too! I'm beyond disappointed. 

Have you contacted DHL?

 

[Kro]

Yes, I have. I'm expecting a call tomorrow at 11:00 AM EST. I don't have the patience for this. 

[Kro]

I just hope whoever they shipped too would be able to give it to me. But that's doubtful, they'll probably try and sell it to make a few bucks. It's the world we live in. 

[Newfoundland]

13 minutes ago, Kro said:

I just hope whoever they shipped too would be able to give it to me. But that's doubtful, they'll probably try and sell it to make a few bucks. It's the world we live in. 

Hopefully they can track it down for you but I’ll @Netduma Fraser so he catches your post in the morning.

 

[Kro]

Thank you Newfie. 

[Netduma Fraser]

Sorry to hear this happened to you, please let us know the outcome of your call with DHL and we can go from there.

[Kro]

I called DHL this morning, spoke to an agent and they looked over the notes from the research team and said they were in touch with the driver to see if they could retrieve the package from the wrong house/address. I'm still expecting a call/update from them this afternoon. Hopefully, I hear something. I'm definitely disappointed and very upset about this. 

[Netduma Fraser]

I can totally understand your frustration but hopefully they can get this resolved for you ASAP, let us know the outcome.