zxsimba Posted August 9, 2020 Share Posted August 9, 2020 Hi, I just received the new R2 router. Simply can not connect its wifi using the password on the label, notified as incorrect password. I also tried the factory reset twice, not sure if it is done correctly since it does not give the beep like R1. Tried the wire connect, the PC can get the internet but can not access to router panel using IP address. Please help. Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 9, 2020 Administrators Share Posted August 9, 2020 When you're connected to the router via ethernet cable open command prompt on your PC and type ipconfig then post the results here please. Link to comment Share on other sites More sharing options...
zxsimba Posted August 9, 2020 Author Share Posted August 9, 2020 6 minutes ago, Netduma Fraser said: When you're connected to the router via ethernet cable open command prompt on your PC and type ipconfig then post the results here please. Here it is: Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 9, 2020 Administrators Share Posted August 9, 2020 So when you try to access 192.168.77.1 in the web browser what appears? Link to comment Share on other sites More sharing options...
zxsimba Posted August 9, 2020 Author Share Posted August 9, 2020 1 minute ago, Netduma Fraser said: So when you try to access 192.168.77.1 in the web browser what appears? It shows This site can’t be reached 192.168.77.1 refused to connect. on the browser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 9, 2020 Administrators Share Posted August 9, 2020 If you access using http://dumaos do you get the same response? Link to comment Share on other sites More sharing options...
zxsimba Posted August 9, 2020 Author Share Posted August 9, 2020 2 minutes ago, Netduma Fraser said: If you access using http://dumaos do you get the same response? Yes, it shows similar response like this This site can’t be reached dumaos’s server IP address could not be found. Try: Checking the connection Checking the proxy, firewall, and DNS configuration Running Windows Network Diagnostics ERR_NAME_NOT_RESOLVED Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 9, 2020 Administrators Share Posted August 9, 2020 Just to be sure, you've connected your PC to one of the yellow LAN ports and connected the router to your ISP hub internet port? Link to comment Share on other sites More sharing options...
zxsimba Posted August 9, 2020 Author Share Posted August 9, 2020 5 minutes ago, Netduma Fraser said: Just to be sure, you've connected your PC to one of the yellow LAN ports and connected the router to your ISP hub internet port? Yes, I double checked the wire. The PC can access the internet and the ISP hub as well, just not the R2. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 9, 2020 Administrators Share Posted August 9, 2020 Could you try accessing with both the LAN IP and Dumaos in an incognito window please? Link to comment Share on other sites More sharing options...
zxsimba Posted August 9, 2020 Author Share Posted August 9, 2020 15 minutes ago, Netduma Fraser said: Could you try accessing with both the LAN IP and Dumaos in an incognito window please? Just tried, still the same results. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 9, 2020 Administrators Share Posted August 9, 2020 Okay lets try another reset please, hold the reset button in the back for 30 seconds, then release and wait 1 - 2 minutes and see if you can access it properly after that. Link to comment Share on other sites More sharing options...
zxsimba Posted August 9, 2020 Author Share Posted August 9, 2020 22 minutes ago, Netduma Fraser said: Okay lets try another reset please, hold the reset button in the back for 30 seconds, then release and wait 1 - 2 minutes and see if you can access it properly after that. Yes, just tried the reset with the power connected: so all the lights except the power one on the router turned off and reboot. The connection issues stay the same though. Wifi: 'Can't connect to this network'; Cable: still the same with both LAN IP and Dumaos in browser and incognito window. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 9, 2020 Administrators Share Posted August 9, 2020 Thank you very much for that information, I will need to pass this on to the developers to take a look at if you don't mind? They will likely ask some questions and perhaps want to do a remote session tomorrow. Link to comment Share on other sites More sharing options...
zxsimba Posted August 9, 2020 Author Share Posted August 9, 2020 2 minutes ago, Netduma Fraser said: Thank you very much for that information, I will need to pass this on to the developers to take a look at if you don't mind? They will likely ask some questions and perhaps what to do a remote session tomorrow. Sounds great. I'll just leave this for tomorrow. Thanks a lot Fraser! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 9, 2020 Administrators Share Posted August 9, 2020 34 minutes ago, zxsimba said: Sounds great. I'll just leave this for tomorrow. Thanks a lot Fraser! Thanks for your patience and willingness to help us resolve the issue! Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted August 10, 2020 Administrators Share Posted August 10, 2020 Hi @zxsimba, Thanks for purchasing the R1 & R2 and supporting Netduma. Sorry about the initial issue, we're here to help. Would it be possible to get TeamViewer access to your PC and we can debug it for you? If so @Netduma Alex or @Netduma Fraser can you arrange for this to happen. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2020 Administrators Share Posted August 10, 2020 Hi @zxsimba Please go to https://www.teamviewer.com/en/ and click Download Choose the Platform you're on (please use a PC or MAC so we can see accurately what is happening) and click download Open the downloaded file and select Personal for 'How do you want to use TeamViewer' and click Accept Once it has finished installing it will open the program immediately When you are ready to allow us to connect to your PC and take a look please private message myself here with the details under 'Allow Remote Control' which will be an ID and password. I'll then pass that on to a developer who will connect to you and debug the issue. Please post here once you've sent the PM just to make sure I've received it. Link to comment Share on other sites More sharing options...
zxsimba Posted August 10, 2020 Author Share Posted August 10, 2020 3 hours ago, Netduma Fraser said: Hi @zxsimba Please go to https://www.teamviewer.com/en/ and click Download Choose the Platform you're on (please use a PC or MAC so we can see accurately what is happening) and click download Open the downloaded file and select Personal for 'How do you want to use TeamViewer' and click Accept Once it has finished installing it will open the program immediately When you are ready to allow us to connect to your PC and take a look please private message myself here with the details under 'Allow Remote Control' which will be an ID and password. I'll then pass that on to a developer who will connect to you and debug the issue. Please post here once you've sent the PM just to make sure I've received it. Just sent the information, please check if you received the PM. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2020 Administrators Share Posted August 10, 2020 1 minute ago, zxsimba said: Just sent the information, please check if you received the PM. Thank you very much, I've given this to @Netduma Iain Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2020 Administrators Share Posted August 10, 2020 Closing this topic now as we have issued a replacement and we are collecting the unit in order to debug in house. Link to comment Share on other sites More sharing options...
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