ImpurestClub Posted July 8, 2020 Share Posted July 8, 2020 Hey! I purchased the XR700 about a week ago to replace a very old Actiontec MI424wr and, unfortunately, I've been having a lot of issues getting it to work correctly. While the wired connection works without issue the WiFi is in a word: awful. It drops out every few minutes even when I'm sitting less that 4ft from the router (when I say drops out I don't just mean has speed issues I mean I can't even navigate to google.com without my browser showing me an error page and asking me to check my connection) and has abysmally bad range. I live in a small 1br apartment, and when I walk to the kitchen I lose wifi all together something that has never been an issue before--for reference my kitchen would put me at MOST 25ft from the router. I've tried a number of things including disabling the 60GHz band, tweaking and eventually disabling QoS, manually setting the WiFi channels, upgrading to firmware V1.0.1.24, and factory resetting the router but nothing has seemed to work which I find immensely frustrating. I feel like I paid a premium just to add stress to my daily life. While I don't have the fastest connection (only 100 up and 100 down through Verizon Fios) I'm the only one in my apartment and I should be able to watch a short YouTube video on my laptop when it's literally beside my router and the only machine that's powered on and connected to the internet. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 8, 2020 Administrators Share Posted July 8, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. Could you provide a screenshot of your wirelesss settings page (omit SSID/Password if you wish) and the advanced wireless settings page as well please so I can see if there is anything that could be causing the issue. Link to comment Share on other sites More sharing options...
ImpurestClub Posted July 8, 2020 Author Share Posted July 8, 2020 Absolutely! Here they are attached. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 8, 2020 Administrators Share Posted July 8, 2020 Just one thing to try for now as it may be all that is needed, disable Smart Connect and connect to 2.4/5GHz manually, do you see any improvement there? Link to comment Share on other sites More sharing options...
ImpurestClub Posted July 8, 2020 Author Share Posted July 8, 2020 It's definitely better! But the 5G still disconnects if I get farther than around 15-20ft from the router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 8, 2020 Administrators Share Posted July 8, 2020 The location where the router is setup is it elevated or on the floor? Does it have metal in close proximity? Are there any wireless devices (even wireless headphones for example) within 3 feet of the router? Link to comment Share on other sites More sharing options...
ImpurestClub Posted July 9, 2020 Author Share Posted July 9, 2020 It's on a wood shelf about a foot off the floor (the shelf is open on the sides and the back). The only metal near it is a mic stand clamped to my desk. I have beats wireless headphones that hang near it, but they're off 90% of the time. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 9, 2020 Administrators Share Posted July 9, 2020 Use a WiFi analyzer to find the least congested channels and change to that, don't use DFS and see if that improves it. It might be that you're experiencing wireless contention. Link to comment Share on other sites More sharing options...
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