Unable to hard reset R1

[dpk_ydv]

Since the last 2 days, I've been unable to access the R1 router interface and kept getting the 'R1 app is not loaded yet'. So I decided to reset the router using the pin hole button in the router. But the router is not resetting, it retains all the information eg. the WiFi credentials, and I am still not able to access the router dashboard. I've tried resetting the router multiple times. After my latest reset, when I use the browser to access the router, it keeps asking for username/password, although I input correct information (default). I would appreciate any help.   

[Netduma Fraser]

Was anything changed in Settings or within your setup before that issue happened? How long have you held the reset button for? Hold it down for 30 seconds and then release, wait 1-2 minutes and then try to access the interface.

[dpk_ydv]

No, I did not make any changes (I put the geo-filter to filtering mode, but I don't think that matters). I use another router to handle the PPPoE and use DHCP on R1. 

For resetting the router, I followed the procedure in the knowledge base. I pressed the button until the LED turned on/off, released, waited for beep, and tried logging into router after 1 min.

[Netduma Fraser]

Could you follow this guide please and see if you're able to get access that way? http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help

[dpk_ydv]

Din't work for me. Just to confirm, isn't the default username/ password admin/password on DumaOS? I can't access the DumaOS UI using those credentials. 

When I tried 192.168.1.1 as was suggested in the link, nothing came up.

On trying 192.168.88.1, I am stuck on username/password part.  

[dpk_ydv]

So should I now assume that my router is dead for good?

[Netduma Fraser]

To me it doesn't look accessible but please email [email protected] with a link to this topic and briefly explaining the issue. They may have some more suggestions/alternatives.