Adz Posted April 24, 2020 Share Posted April 24, 2020 Hi i have the netduma r1 router and it is running 103.3. Id like to upgrade to latest firmware. I read the guide that says i could break my router if trying to upgrade from lower than version 103.6. I followed the guide to prepare my router for the upgrade (putting router in dmz, enabling upnp, havin no port forwards active) and when i check the 7777 port it says closed! My set up is .. tplink/archer vr600 modem/router > netduma r1. My tplink has no bridge mode/modem only setting so my netduma is in the tplinks dmz with static address. Id really like to upgrade my netduma r1 so ALL help is welcome here ..thanks! Link to comment Share on other sites More sharing options...
pollutionblues Posted April 25, 2020 Share Posted April 25, 2020 15 hours ago, Adz said: Hi i have the netduma r1 router and it is running 103.3. Id like to upgrade to latest firmware. I read the guide that says i could break my router if trying to upgrade from lower than version 103.6. I followed the guide to prepare my router for the upgrade (putting router in dmz, enabling upnp, havin no port forwards active) and when i check the 7777 port it says closed! My set up is .. tplink/archer vr600 modem/router > netduma r1. My tplink has no bridge mode/modem only setting so my netduma is in the tplinks dmz with static address. Id really like to upgrade my netduma r1 so ALL help is welcome here ..thanks! Hi, Welcome to the forum. You mentioned that you put the Netduma in the TPlink DMZ with a static address, have you given the Netduma a static IP address on the TPlink and then put that address into DMZ? It should be the WAN IP address from the Netduma Device Manager page that goes into the tplink DMZ. Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 Yes i used the correct wan of the netduma. Should i take it off the static list? Would that make any difference? Its still the same ip, i didnt change it. Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 When i say say static list i mean " address reservation" list ..just to be clear. ☺ Link to comment Share on other sites More sharing options...
pollutionblues Posted April 25, 2020 Share Posted April 25, 2020 29 minutes ago, Adz said: Yes i used the correct wan of the netduma. Should i take it off the static list? Would that make any difference? Its still the same ip, i didnt change it. It shouldn’t make any difference to be honest, you could always remove the R1 from the address reservation and try again just in case there’s something weird going on. If that doesn’t work, does your tplink have a firewall setting somewhere that you could disable? I’m not familiar with that modem/router so I’m just guessing here. Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 Ok removed wan ip from address reservation and firewalls are turned off in security section. Do have the link to check the 7777 port please? Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 Tested it. still closed ! 7777 closed Scan Network Ports Link to comment Share on other sites More sharing options...
pollutionblues Posted April 25, 2020 Share Posted April 25, 2020 1 minute ago, Adz said: Tested it. still closed ! 7777 closed Scan Network Ports Ok, the only other thing I could suggest is, Factory reset the R1 by going to Settings > Miscellaneous > Factory Reset Double check all settings from this list again http://support.netduma.com/support/solutions/articles/16000085789-how-to-upgrade-your-r1-from-version-1-03-5m-or-lower If that doesn’t work then it will have to wait for someone from Netduma to reply, as it’s the weekend that might not be until Monday. Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 Ok will do reset and check back soon Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 Is UPnP or Port Forwarding enabled on the TP? On the R1 do you have remote support enabled in miscellaneous settings? Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 Remote support is enabled and upnp is off on the tplink. Not using any port forwards on either router. Should i enable upnp on tp link? Enabled upnp on tplink and still closed 🤔 Is it best to keep upnp on on both routers or just on the r1 btw?? Also thank you guys for helping on a saturday Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 Keep UPnP off on the TP link as all devices should be connected to the R1. It's possible that the ISP is blocking that port as there should be no other reason why it's not open, is it possible to give them a ring and ask? Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 I'll try ringing see what happens. Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 Ok just called. EE said they said they dont block any ports so they should be open. Would i need to port forward 7777 on tplink? Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 Should i try their router i received when signing up? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 Might be the DMZ isn't working correctly so remove it from that and try port forwarding 1-65535 TCP/UDP to the R1 WAN IP instead. If that doesn't work then try the EE router instead and replicate the DMZ on there or put into bridge or modem mode if possible. Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 So ive tried my ee router again it has no bridge mode so used dmz ..closed ,then tried opening the ports instead of dmz ..also closed! Any body .. any clues ?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 10 minutes ago, Adz said: So ive tried my ee router again it has no bridge mode so used dmz ..closed ,then tried opening the ports instead of dmz ..also closed! Any body .. any clues ?? Could you explain your exact physical setup and how the settings are done and what settings combinations you have tried so far please? Then we can try to see what options may be left. Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 Tp link > netduma r1 Tried guide settings.. being netduma in dmz, upnp ticked, remote support ticked. Tried everything suggested in thread. Isp dont block ports. EE router > netduma r1 Tried guide settings then took netduma out of dmz and tried to forward ports 1-65535. All settings still set as guide states they should be. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 Could you provide me with the test you're using for ports and I'll see if it's showing correctly. Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 I just used the link from the guide that was linked earlier in the thread. https://www.whatismyip.com/port-scanner/ Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 Wow ive just checked again and its now saying open ..after messing around all day 7777 open (98ms) Scan Network Ports The port scanner tool will provide you Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 The link must have been playing up Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 Super weird but great to hear, make sure you post back in the topic letting Alex know you're accessible now. Link to comment Share on other sites More sharing options...
Adz Posted April 25, 2020 Author Share Posted April 25, 2020 Thanks for help today ..been a pain! Link to comment Share on other sites More sharing options...
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