Administrators Netduma Fraser Posted April 14, 2020 Administrators Share Posted April 14, 2020 I don't respond to the emails so wasn't aware you messaged us, I'll chase the team for a response. Link to comment Share on other sites More sharing options...
ChristopherJames Posted April 15, 2020 Author Share Posted April 15, 2020 14 hours ago, Netduma Fraser said: I don't respond to the emails so wasn't aware you messaged us, I'll chase the team for a response. Okay but since you're name tag says "customer support" I figured you'd be apart of the e-mail team. But if you could point the right people in my direction that'd be great. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
ChristopherJames Posted April 18, 2020 Author Share Posted April 18, 2020 On 4/15/2020 at 12:00 AM, Netduma Fraser said: I don't respond to the emails so wasn't aware you messaged us, I'll chase the team for a response. I still have not heard anything from the team, have you made any progress with them? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 21, 2020 Administrators Share Posted April 21, 2020 On 4/18/2020 at 7:32 PM, ChristopherJames said: I still have not heard anything from the team, have you made any progress with them? Really sorry for the delay, I thought this would have been replied to by now. I've asked them to reply again. Let me know if you don't get a response within the next couple of days and I'll escalate it. Link to comment Share on other sites More sharing options...
ChristopherJames Posted April 21, 2020 Author Share Posted April 21, 2020 1 hour ago, Netduma Fraser said: Really sorry for the delay, I thought this would have been replied to by now. I've asked them to reply again. Let me know if you don't get a response within the next couple of days and I'll escalate it. They have finally e-mailed me but all they said was that they can't understand how clean booting would affect my NetDuma. I agree that it wouldn't make sense but some actual advise on what action I should take would help. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 21, 2020 Administrators Share Posted April 21, 2020 1 hour ago, ChristopherJames said: They have finally e-mailed me but all they said was that they can't understand how clean booting would affect my NetDuma. I agree that it wouldn't make sense but some actual advise on what action I should take would help. I've asked them to follow up again with you. Link to comment Share on other sites More sharing options...
ChristopherJames Posted April 29, 2020 Author Share Posted April 29, 2020 Update: Since it seems like I've hit a dead end with the NetDuma, I went ahead and purchased a NetGear XR500 so if possible, can this thread be closed? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 29, 2020 Administrators Share Posted April 29, 2020 Sorry to hear that. I'll close this thread for you. Do start a new topic if you have any issues/questions about the XR500 and we'll be happy to help. Link to comment Share on other sites More sharing options...
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