slugg Posted January 25, 2020 Share Posted January 25, 2020 (edited) This is a recent development out of the blue. All of the sudden I cannot log into the router interface for my xr500 from my desktop pc. I have internet access on the same pc and I can log into the the interface from other devices. I have tried 3 different browsers, IE, Firefox and Chrome. No access from any of those and it's as if it didn't even try to connect it errors so fast. I've tried clearing cookies and cache to no avail. Factory reset router to no avail. What should I look at next? Th following is what Firefox returns upon the attempt to connect to the router interface: "Unable to connect Firefox can’t establish a connection to the server at 192.168.1.1. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." Edit: this is via wifi if that matters and the only thing that's changed is I upgraded the wifi Nic but I did have access to the gui after that upgrade I believe but can't say for sure. Reason being I had bought a wifi Nic and it was not good at the range I needed but I know for certain I could access the gui with that one. Anyway I replaced that Nic with a different one which fixed the range speed issue but I am not 100% certain I logged into the gui since I added the last Nic. Thought this extra info my be pertinent. Edited January 25, 2020 by slugg additional info Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 25, 2020 Administrators Share Posted January 25, 2020 So just a one PC problem, interesting. How is the PC connected, via ethernet or WiFI? Is it possible you've connected it to your ISP hub by mistake? - Sometimes if the wifi went down for whatever reason it will reconnect to something else. Can you access via routerlogin.net? Link to comment Share on other sites More sharing options...
slugg Posted January 25, 2020 Author Share Posted January 25, 2020 (edited) 5 minutes ago, Netduma Fraser said: So just a one PC problem, interesting. How is the PC connected, via ethernet or WiFI? Is it possible you've connected it to your ISP hub by mistake? - Sometimes if the wifi went down for whatever reason it will reconnect to something else. Can you access via routerlogin.net? It's via wifi, cannot access routerlogin.net either. I have no isp hub. Am on spectrum cable but use a my own modem and router. Modem is a Netgear cm600. Also see my edit on op. Edited January 25, 2020 by slugg info Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 25, 2020 Administrators Share Posted January 25, 2020 Could you do ipconfig in command prompt on your PC please and post the results here. Link to comment Share on other sites More sharing options...
slugg Posted January 25, 2020 Author Share Posted January 25, 2020 Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-UU1TGH6 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Ethernet: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Killer E2200 Gigabit Ethernet Controller Physical Address. . . . . . . . . : D0-50-99-26-E3-E4 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet 3: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Gigabit CT Desktop Adapter #2 Physical Address. . . . . . . . . : 68-05-CA-5D-21-65 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet 4: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9 Physical Address. . . . . . . . . : 00-FF-99-57-88-E3 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 24: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #15 Physical Address. . . . . . . . . : 96-E9-79-EB-2F-33 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 25: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #16 Physical Address. . . . . . . . . : A6-E9-79-EB-2F-33 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wi-Fi 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Qualcomm Atheros QCA61x4A Wireless Network Adapter Physical Address. . . . . . . . . : 94-E9-79-EB-2F-33 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::adb0:dac:800f:aa60%45(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.39(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Thursday, January 23, 2020 8:26:25 PM Lease Expires . . . . . . . . . . : Sunday, January 26, 2020 12:57:00 PM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 764733817 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-D9-BC-BB-D0-50-99-26-E3-E4 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2 Physical Address. . . . . . . . . : 00-1A-7D-DA-71-13 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link to comment Share on other sites More sharing options...
slugg Posted January 25, 2020 Author Share Posted January 25, 2020 37 minutes ago, Netduma Fraser said: Could you do ipconfig in command prompt on your PC please and post the results here. Wifi 6 is the one being used. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 25, 2020 Administrators Share Posted January 25, 2020 It looks like you may have set a static IP address for the PC, if you remove that can you connect to the interface? After doing that you may need to do ipconfig /release & then ipconfig /renew in command prompt to regain a connection. PharmDawgg 1 Link to comment Share on other sites More sharing options...
slugg Posted January 26, 2020 Author Share Posted January 26, 2020 6 hours ago, Netduma Fraser said: It looks like you may have set a static IP address for the PC, if you remove that can you connect to the interface? After doing that you may need to do ipconfig /release & then ipconfig /renew in command prompt to regain a connection. Yeah that's one of the 1st things I checked but I didn't have a static ip set at this time. I also already tried ip release/renew Link to comment Share on other sites More sharing options...
slugg Posted January 26, 2020 Author Share Posted January 26, 2020 This is what IE says when trying to access it. "Hmmm...can’t reach this page Try this Make sure you’ve got the right web address: http://192.168.1.1" Chrome says: "Your Internet access is blocked Firewall or antivirus software may have blocked the connection. Try: Checking the connection Checking firewall and antivirus configurations Running Windows Network Diagnostics ERR_NETWORK_ACCESS_DENIED" Link to comment Share on other sites More sharing options...
slugg Posted January 26, 2020 Author Share Posted January 26, 2020 8 hours ago, Netduma Fraser said: It looks like you may have set a static IP address for the PC, if you remove that can you connect to the interface? After doing that you may need to do ipconfig /release & then ipconfig /renew in command prompt to regain a connection. I got it! I use Nordvpn sometimes and last time I used it I must have accidentally checked invisibility on Lan because unchecking that is what fixed it. The built in troubleshooter led me to the culprit once I dug a little deeper with it. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 26, 2020 Administrators Share Posted January 26, 2020 Ahh well done finding the cause, thanks for letting us know! As your issue has been resolved I'll close this topic. Feel free to open another if you have any more issues/questions. Link to comment Share on other sites More sharing options...
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