sweetc Posted September 15, 2019 Share Posted September 15, 2019 Hi there. I find that my hybrid vpn app constantly hang. I always getting the message error. This r-app is not loaded yet. Please try again later. I get that message probably every 30 minutes. Is there a way to restart to app only without restarting the router? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2019 Administrators Share Posted September 15, 2019 Hey, welcome to the forum! No way to specifically restart the R-App and not the router. I would suggest first going to System Information, then under the R-App panel options change the number of retries from 3 to 5 and then reboot the router. If that doesn't work then you may need to do a factory reset. Link to comment Share on other sites More sharing options...
sweetc Posted September 25, 2019 Author Share Posted September 25, 2019 Hello Fraser. Thanks for the reply. Did that. Changed by number of retires to 5..... but still the same thing... My hybrid VPN app is still always saying now loaded yet.... =-( Is my unit faulty? Link to comment Share on other sites More sharing options...
Administrators Netduma Alex Posted September 25, 2019 Administrators Share Posted September 25, 2019 Maybe, but let's rule out other options first. What firmware version are you on? Have you tried a factory reset? Link to comment Share on other sites More sharing options...
sweetc Posted September 26, 2019 Author Share Posted September 26, 2019 XR500 V2.3.2.56 Yes I did factory reset the router. I didnt have this issue before upgrading. But i cant remember which version it was working. Link to comment Share on other sites More sharing options...
Administrators Netduma Alex Posted September 26, 2019 Administrators Share Posted September 26, 2019 Hm could you try installing the previous firmware version from here? https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40 Link to comment Share on other sites More sharing options...
sweetc Posted October 4, 2019 Author Share Posted October 4, 2019 okie. will do that. thanks for the help Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.