DJ* Posted July 2, 2019 Share Posted July 2, 2019 My XR500 desperately needs a firmware upgrade but have been unable to log in to the Admin console. Username and password does not work.. after three attempts failing, Entering the serial number produces two questions that don’t apply to me so it doesn’t solve access. So next upon attempting factory reset the router seems to just freeze. With a few flashing lights on the front and no connection established. Any ideas go to resolve this? thanks Link to comment Share on other sites More sharing options...
Zippy Posted July 2, 2019 Share Posted July 2, 2019 DJ, Heres what I would try.. Disconnect everything from your router except power going to it.. Do a hard reset and hold the button in the back of the router for a good thirty seconds.. Maybe even do this two times back to back but let the router fully boot up between them. Again do not have anything connected at the time during this other than power of course.. Once you have done that let the router fully boot up and sit a bit. Then proceed and connect your lab top or computer you use to access the router.. Also before doing that make sure you have totally cleared any browser cache.. Once your at that stage you should hopefully be able to go through the setup procedure again.. If this doesn't work wait and see what Netduma suggests for you.. What I explained above worked for me and may not work for everyone.. Good luck! Zippy Link to comment Share on other sites More sharing options...
DJ* Posted July 2, 2019 Author Share Posted July 2, 2019 Thanks Zippy will give that a try Link to comment Share on other sites More sharing options...
Zippy Posted July 2, 2019 Share Posted July 2, 2019 No worries.. Hope you can get this all sorted. Zippy Link to comment Share on other sites More sharing options...
DJ* Posted July 2, 2019 Author Share Posted July 2, 2019 Resetting whilst disconnecting all Ethernet cables worked. Cheers Zippy 👊🏼 Link to comment Share on other sites More sharing options...
Zippy Posted July 2, 2019 Share Posted July 2, 2019 Excellent! Good to hear! Glad it sorted it out for you. If something like this happens in the future now you know what to do! Cheers DJ! Zippy. Link to comment Share on other sites More sharing options...
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