xlr8r Posted February 23, 2019 Share Posted February 23, 2019 ok reopening this as there is still an issue i cannot resolve old topic was here so... i have the media share setup and i can open the folders using my SONY Smart Tv but it says there are no files ? this is router related as the tv can access and play files no problem from m NAS but not from the share setup on the drive connected to the router ? it shows the folders but no content within ? anyone know how to fix ths ? thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2019 Administrators Share Posted February 23, 2019 I'd highly suggest contacting Netgear about this. It's a specific feature of their settings and so not something we're overly familiar with and that which they'd be better suited to help. Link to comment Share on other sites More sharing options...
xlr8r Posted February 23, 2019 Author Share Posted February 23, 2019 5 hours ago, Netduma Fraser said: I'd highly suggest contacting Netgear about this. It's a specific feature of their settings and so not something we're overly familiar with and that which they'd be better suited to help. tried that , got nowhere (as per usual with Netgear) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2019 Administrators Share Posted February 23, 2019 As in you've made a ticket? What's the ticket number, we can escalate it. Link to comment Share on other sites More sharing options...
xlr8r Posted February 23, 2019 Author Share Posted February 23, 2019 when i tried to request assistance it said my support had ended.... is there somewhere else to open a ticket ? if you have a link that would be great. thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2019 Administrators Share Posted February 23, 2019 Unfortunately not. I assume using with the media share you can see/play the files on a PC? Link to comment Share on other sites More sharing options...
xlr8r Posted February 23, 2019 Author Share Posted February 23, 2019 yes files are accessible from a pc but not tv ? tv sees folders but no contents ...? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2019 Administrators Share Posted February 23, 2019 I'm assuming the files you've got on the share are openable by the TV? As in you've tried to open those types of files before and it has worked? It might be worth looking up your specific TV model and see if theres any support in relation to a media server Link to comment Share on other sites More sharing options...
xlr8r Posted February 23, 2019 Author Share Posted February 23, 2019 not wasting time with netgear, pulled hard drive off xr500, stuck it on arse of the NAS and added it as a ahare on the NAS. Sony tv now accesses files perfectly Media Server clearly broken on XR500 and subsequently disabled (along with Hybrid VPN lol) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2019 Administrators Share Posted February 23, 2019 I will pass it on to the team to confer with Netgear about this, might be something specific with TV's ability to see the content. Link to comment Share on other sites More sharing options...
xlr8r Posted February 24, 2019 Author Share Posted February 24, 2019 16 hours ago, Netduma Fraser said: I will pass it on to the team to confer with Netgear about this, might be something specific with TV's ability to see the content. okay thanks Fraser Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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