Rapid_IlluZioN Posted January 23, 2019 Share Posted January 23, 2019 Everytime I try access the netduma page this keeps happening ? any ideas ? Tried other browsers and nothing Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 23, 2019 Administrators Share Posted January 23, 2019 So this is occurring on all browsers? Clear your browser cache & cookies, then close the browser and try again, does it work then? Link to comment Share on other sites More sharing options...
Rapid_IlluZioN Posted January 23, 2019 Author Share Posted January 23, 2019 On 1/23/2019 at 6:38 PM, Netduma Fraser said: So this is occurring on all browsers? Clear your browser cache & cookies, then close the browser and try again, does it work then? Expand Nope nothing working, every other page opens bar this.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 23, 2019 Administrators Share Posted January 23, 2019 What do you mean every other page? Which page on the router doesn't work specifically? Have you added a lot of panels to the dashboard? Have you done a reboot or factory reset since the issue occurred to see if that resolved it? Link to comment Share on other sites More sharing options...
Rapid_IlluZioN Posted January 23, 2019 Author Share Posted January 23, 2019 On 1/23/2019 at 7:07 PM, Netduma Fraser said: What do you mean every other page? Which page on the router doesn't work specifically? Have you added a lot of panels to the dashboard? Have you done a reboot or factory reset since the issue occurred to see if that resolved it? Expand when I put in the username and password to access the router, the page is unresponsive, i cant factory reset because page doesnt work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 23, 2019 Administrators Share Posted January 23, 2019 Firstly just unplug the power to the router, wait 30 seconds and plug it back in. Wait 2 minutes and try again. If that doesn't work use the reset button in the back of the router, hold it down for 20-30 seconds then let go and wait 2 minutes and try again. Link to comment Share on other sites More sharing options...
Rapid_IlluZioN Posted January 26, 2019 Author Share Posted January 26, 2019 On 1/23/2019 at 7:29 PM, Netduma Fraser said: Firstly just unplug the power to the router, wait 30 seconds and plug it back in. Wait 2 minutes and try again. If that doesn't work use the reset button in the back of the router, hold it down for 20-30 seconds then let go and wait 2 minutes and try again. Expand try both of these and still no luck.. and now that its reset, I dont have any WIFI because dont have the old password Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 26, 2019 Administrators Share Posted January 26, 2019 The WiFi after a factory reset is netdumar1 Are you certain you're putting in the credentials properly, if you successfully upgraded to DumaOS username is admin and password is password Link to comment Share on other sites More sharing options...
Rapid_IlluZioN Posted January 26, 2019 Author Share Posted January 26, 2019 On 1/26/2019 at 1:26 PM, Netduma Fraser said: The WiFi after a factory reset is netdumar1 Are you certain you're putting in the credentials properly, if you successfully upgraded to DumaOS username is admin and password is password Expand thank you, yeah I am, it was working and then suddenly this is happening Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 26, 2019 Administrators Share Posted January 26, 2019 Okay I will probably need to pass this on to the team if a factory reset isn't allowing you to connect as there may be a hard recovery you can do. Link to comment Share on other sites More sharing options...
Rapid_IlluZioN Posted January 26, 2019 Author Share Posted January 26, 2019 On 1/26/2019 at 1:53 PM, Netduma Fraser said: Okay I will probably need to pass this on to the team if a factory reset isn't allowing you to connect as there may be a hard recovery you can do. Expand Okay thanks Link to comment Share on other sites More sharing options...
Rapid_IlluZioN Posted February 19, 2019 Author Share Posted February 19, 2019 Any update on this ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 19, 2019 Administrators Share Posted February 19, 2019 Nothing yet, I've just chased the team for you. Hopefully they'll get back to you shortly. Link to comment Share on other sites More sharing options...
Rapid_IlluZioN Posted March 27, 2019 Author Share Posted March 27, 2019 anymore on this ? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted March 27, 2019 Administrators Share Posted March 27, 2019 Could you email us at netduma@netduma.com and we'll take it from there. Please include a link to this thread in your email. Thanks Link to comment Share on other sites More sharing options...
Rapid_IlluZioN Posted April 16, 2019 Author Share Posted April 16, 2019 email sent Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.