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Cant access Netduma Page


Rapid_IlluZioN

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  • Administrators
Posted

So this is occurring on all browsers? 

Clear your browser cache & cookies, then close the browser and try again, does it work then?

Posted
3 minutes ago, Netduma Fraser said:

So this is occurring on all browsers? 

Clear your browser cache & cookies, then close the browser and try again, does it work then?

 

Nope nothing working, every other page opens bar this..

  • Administrators
Posted

What do you mean every other page? Which page on the router doesn't work specifically? Have you added a lot of panels to the dashboard? Have you done a reboot or factory reset since the issue occurred to see if that resolved it?

Posted
8 minutes ago, Netduma Fraser said:

What do you mean every other page? Which page on the router doesn't work specifically? Have you added a lot of panels to the dashboard? Have you done a reboot or factory reset since the issue occurred to see if that resolved it?

when  I put in the username and password to access the router, the page is unresponsive, i cant factory reset because page doesnt work

  • Administrators
Posted

Firstly just unplug the power to the router, wait 30 seconds and plug it back in. Wait 2 minutes and try again. If that doesn't work use the reset button in the back of the router, hold it down for 20-30 seconds then let go and wait 2 minutes and try again.

Posted
On 1/23/2019 at 7:29 PM, Netduma Fraser said:

Firstly just unplug the power to the router, wait 30 seconds and plug it back in. Wait 2 minutes and try again. If that doesn't work use the reset button in the back of the router, hold it down for 20-30 seconds then let go and wait 2 minutes and try again.

try both of these and still no luck.. and now that its reset, I dont have any WIFI because dont have the old password

 

  • Administrators
Posted

The WiFi after a factory reset is netdumar1

Are you certain you're putting in the credentials properly, if you successfully upgraded to DumaOS username is admin and password is password

Posted
1 minute ago, Netduma Fraser said:

The WiFi after a factory reset is netdumar1

Are you certain you're putting in the credentials properly, if you successfully upgraded to DumaOS username is admin and password is password

thank you, yeah I am, it was working and then suddenly this is happening

  • Administrators
Posted

Okay I will probably need to pass this on to the team if a factory reset isn't allowing you to connect as there may be a hard recovery you can do. 

Posted
11 minutes ago, Netduma Fraser said:

Okay I will probably need to pass this on to the team if a factory reset isn't allowing you to connect as there may be a hard recovery you can do. 

Okay thanks

  • 4 weeks later...
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  • Administrators
Posted

Could you email us at [email protected] and we'll take it from there. Please include a link to this thread in your email. Thanks

  • 3 weeks later...

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