ServerError Posted July 2, 2015 Share Posted July 2, 2015 Hello, The router freezes on reboot if I leave the cable plugged into the PoE (WAN) port. The router will only work again if I unplug the cable from the PoE port and then power cycle it by pulling the power cable. Is anyone else experiencing this? Running latest firmware. Thanks Link to comment Share on other sites More sharing options...
Zennon Posted July 2, 2015 Share Posted July 2, 2015 Hi I would try another Ethernet cable first before we move on. Link to comment Share on other sites More sharing options...
ServerError Posted July 2, 2015 Author Share Posted July 2, 2015 Sorry, I was away for a while. Basically what happens if I am logged into the router and I press the "Reboot router" button, the router will not complete the boot process. It basically freezes and stops working. The only way I can get the router to work again is to power cycle it by pulling the plug and removing able cable from the PoE (WAN) port while doing that. If I leave the ethernet cable plugged into the PoE port, it won't finish booting (no beeping noises after boot). Another annoyance is all of the settings need to be reconfigured because of the power cycle. Thanks Link to comment Share on other sites More sharing options...
ServerError Posted July 2, 2015 Author Share Posted July 2, 2015 Hi I would try another Ethernet cable first before we move on. I worked in IT and have already tried that. I have tried many different cables. Same outcome. It is rather odd. I have no idea while the router cares if there is a cable plugged into the PoE port during reboot. It makes zero sense. Link to comment Share on other sites More sharing options...
Zennon Posted July 2, 2015 Share Posted July 2, 2015 What type of reboot is this, turning it off at the wall or the misc settings reboot tab? If it is from the wall could you try the reboot from the gui misc settings. Edit : I have just read your other post about it freezing from a misc reboot. I would check the port for any thing that could be shorting on both routers. Also what FW are you using 1.03.4 is the latest. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 2, 2015 Administrators Share Posted July 2, 2015 This is definitely a weird one for sure, please double check what Zennon has said. When you click the reboot button does it freeze straight away or does the popup appear? Link to comment Share on other sites More sharing options...
ServerError Posted July 2, 2015 Author Share Posted July 2, 2015 What type of reboot is this, turning it off at the wall or the misc settings reboot tab? If it is from the wall could you try the reboot from the gui misc settings. Edit : I have just read your other post about it freezing from a misc reboot. I would check the port for any thing that could be shorting on both routers. Also what FW are you using 1.03.4 is the latest. This is definitely a weird one for sure, please double check what Zennon has said. When you click the reboot button does it freeze straight away or does the popup appear? What type of reboot is this, turning it off at the wall or the misc settings reboot tab? If it is from the wall could you try the reboot from the gui misc settings. Edit : I have just read your other post about it freezing from a misc reboot. I would check the port for any thing that could be shorting on both routers. Also what FW are you using 1.03.4 is the latest. Yeah I am on the latest 1.03.04. I will double check the port again but from what I remember it physically appears fine. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 3, 2015 Administrators Share Posted July 3, 2015 Have you ensured that its plugged into port 1 of your ISP hub as well? Link to comment Share on other sites More sharing options...
ServerError Posted July 3, 2015 Author Share Posted July 3, 2015 Have you ensured that its plugged into port 1 of your ISP hub as well? Yes I have. With the cable unplugged, once it finishes booting I can reconnect the cable to the PoE port and things work. I just can't have a cable plugged in while it reboots. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 3, 2015 Administrators Share Posted July 3, 2015 Thats really odd, what browser are you using? Link to comment Share on other sites More sharing options...
ServerError Posted July 3, 2015 Author Share Posted July 3, 2015 Thats really odd, what browser are you using? I have tried IE, Chrome and Firefox. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 3, 2015 Administrators Share Posted July 3, 2015 Very strange, I'm not entirely sure what could be causing this. Does it occur whether you're wireless or wired when doing the reboot. I know the cable in the PoE port will still be connecting but just curious about this. Link to comment Share on other sites More sharing options...
ServerError Posted July 3, 2015 Author Share Posted July 3, 2015 Very strange, I'm not entirely sure what could be causing this. Does it occur whether you're wireless or wired when doing the reboot. I know the cable in the PoE port will still be connecting but just curious about this. I am only wired. I turn off the wireless on the R1 router. I have an Asus AC router for all the wireless in the house. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 3, 2015 Administrators Share Posted July 3, 2015 I'll add this to our ticket system and see if we can resolve it as this is the first time I'm hearing of such an issue. Link to comment Share on other sites More sharing options...
ServerError Posted July 3, 2015 Author Share Posted July 3, 2015 Thank you very much!! Yeah it is a strange one. Link to comment Share on other sites More sharing options...
ServerError Posted August 2, 2015 Author Share Posted August 2, 2015 I'll add this to our ticket system and see if we can resolve it as this is the first time I'm hearing of such an issue. This is still happening. Any updates on a possible fix? Thanks very much! Link to comment Share on other sites More sharing options...
Zennon Posted August 2, 2015 Share Posted August 2, 2015 I am wondering and I could be totaly wrong but your modem is sending to many volts down the ethernet cable resulting in a freeze. Ether the duma is too sensitive or the modem is sending to many volts in the first place Do you have another modem to try? wiki/Ethernet_over_twisted_pair Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 3, 2015 Administrators Share Posted August 3, 2015 This is still happening. Any updates on a possible fix? Thanks very much! I've put it into the ticket system, but no update so far I'm afraid. Zennons suggestion would definitely be worth looking into Link to comment Share on other sites More sharing options...
ServerError Posted August 5, 2015 Author Share Posted August 5, 2015 I've put it into the ticket system, but no update so far I'm afraid. Zennons suggestion would definitely be worth looking into I am wondering and I could be totaly wrong but your modem is sending to many volts down the ethernet cable resulting in a freeze. Ether the duma is too sensitive or the modem is sending to many volts in the first place Do you have another modem to try? wiki/Ethernet_over_twisted_pair I have tried different types and brands of modems and it is the same issue. I will keep troubleshoooting. Thanks everyone!! Link to comment Share on other sites More sharing options...
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