Xr500 dicsonnects wired Xbox one x

[Lordfergus96]

My Xbox One X is hardwired into my XR500. When waking up the Xbox from its "Instant On" mode, the Xbox thinks it is disconnected from the router and is unable to connect to the internet. The only way I've found to fix this issue is to either disable Instant On (I do not want to do this) or to restart the XR500. 

 

In other words, neither of these solutions should be seen as an acceptable alternative, especially considering my R7000 worked flawlessly with hardwired internet and the Xbox in "Instant On" mode. Please help.

[Netduma Admin]

Hi - this is a known issue which Microsoft are working on to deliver a fix. The only workaround is to disable Instant-on mode for now

[Lordfergus96]

Thank you so much I appreciate the feedback. For the mean time I guess il keep it in power saver. Thanks alot. Hope it gets fixed soon

[xlr8r]

5 hours ago, Netduma Admin said:

Hi - this is a known issue which Microsoft are working on to deliver a fix. The only workaround is to disable Instant-on mode for now

so this is a microsoft issue and nothing to do with the router ?

odd PS4 owners on here reporting same thing...?

whats your source ? thanks

[Netduma Admin]

2 hours ago, xlr8r said:

so this is a microsoft issue and nothing to do with the router ?

odd PS4 owners on here reporting same thing...?

whats your source ? thanks

I'm not aware of there being the same issue with PS4 - if there is anything like that I suspect the cause is different as the Xbox issue has been a known problem.

NETGEAR and Microsoft devs are literally working on this to find a solution. It does not affect all Xbox or even a specific type, so it's hard for them to pin down.

[Netduma Admin]

But here's an example of other Xbox users with the same problem: https://answers.microsoft.com/en-us/xbox/forum/xba_console/new-xbox-one-s-drops-network-connection-when-in/a9c5c10b-5385-48bc-be09-76616b970f33