gile81 Posted June 26, 2015 Share Posted June 26, 2015 we recieved our router on tuesday and everything worked fine after setup. my husband changed some settings yesterday to optimize his gaming and since then we havent been able to connect to the internet through the netduma router. i have restored it back to factory settings to erase any changes and then followed the setup guide again with no luck, we still cannot connect. not happy at all Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 Hey gile, do you know what settings he may have changed? Can you see the Wifi broadcasting at all? Connecting to the router with an ethernet cable connected to a PC can you access the control panel? Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 i dont unfortunately and he doesnt remember which is why i restored it back to default settings. it is broadcasting but its not allowing me to connect at all i am currently having to access everything through the my sky hub Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 Did you use the reset at the back of the router? If so theres a factory reset button in settings > miscellaneous which is preferable to use Okay thats a good sign, can you connect to the R1 with an ethernet cable to your PC and access the control panel please. Can you also see if you have internet access when doing this Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 no i used the reset on the device webpage (using sky hub), no i have tried ethernet connection but it is treating it as a home network and not allowing access to the internet directly. i have also just had to take the ethernet cable out as it stopped allowing me to connect through my sky router also. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 What sky router are you using? As this guide may help http://forum.netduma.com/topic/2111-how-to-set-up-the-netduma-with-sky-fibre-sr-102-modemrouter/ Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 its an sr101, model below the guide i will try same procedure and see if it helps though Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 Okay great let us know Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 done it and it didnt work still, everything is exactly the same! i have had to disconnect from netduma to allow me to do anything Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 Is there any details you need to put in for PPPoE that you know of? Could you take a picture of the LAN and WAN settings on the R1 please Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 my laptop is no longer seeing the netduma as a router its seeing it as a media device and no matter what i do i cant get back onto the device webpage even just typing in the address Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 Okay can you please follow this guide then please http://wiki.netduma.com/doku.php?id=unbrick_router Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 will do Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 i have tried and it wont even load up the url Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 i have had enough now can i send it back and get a refund ive been at this 4 hours now Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 If its been completely isolated and just connecting to the router without the Sky connected it should be accessible. If there is a genuine fault we can issue a refund but it seems like its a resolvable issue. If you can try this guide please http://wiki.netduma.com/doku.php?id=can_t_access_the_router_home_pageif that doesn't work I'll talk to Iain about this issue and see how we can resolve it. Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 ok i cant load that link either, when i try ipconfig nothing comes up the box wont even stay on the screen. and i cant check to see if dhcp in enabled or disabled if i cant load either page i have been sent links for! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 Right so if you disconnect the R1 from the Sky hub completely and just have the power connected and an ethernet cable from port 2 of the R1 to your PC and go to 192.168.1.1 in your browser nothing shows up? Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 yes exactly this is what i see This webpage is not available ERR_CONNECTION_REFUSED Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 When the R1 is powered up are there lights showing on the router itself? Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 the power light on the back yes but thats it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 Okay I think I may know what the issue is, connect the R1 back to the Sky Hub and have the ethernet cable from the R1 into your PC. Then follow these steps to make sure you have automatic IP set http://wiki.netduma.com/doku.php?id=how_do_i_set_an_automatic_static_ipthe video is for Windows if thats the operating system you have. Once you've done that then try connecting to the R1 control panel by going to 192.168.88.1 Link to comment Share on other sites More sharing options...
gile81 Posted June 26, 2015 Author Share Posted June 26, 2015 it hasnt helped at all, i followed the instructions exactly Link to comment Share on other sites More sharing options...
Akic Posted June 26, 2015 Share Posted June 26, 2015 Can you get an ipconfig output. To do it and get the screen to stay on you need to get a command prompt up first So hit the start button and type cmd In the command prompt type ipconfig Also make sure the LAN cable from your PC goes to ports 2,3 or 4 on the R1 and the LAN cable from the sky box goes to port 1 ONLY Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2015 Administrators Share Posted June 26, 2015 Okay I'll set out some instructions and we'll see how far its possible to get. With the R1 connected to the Sky Hub with an ethernet cable for the PoE port on R1 to Sky hub, unplug the PC if it is connected. Can you see the "Netduma R1" Wifi when you search for wifi? If not can you see the Wifi name you changed it to? e.g. 'Family Wifi' If you can see either of these Wifi names, which device cannot connect? Is it all of them? Is this is the case you should be able to set an automatic IP with the instructions I gave. Once you've done this try accessing the control panel by going to 192.168.88.1 in your browser, if this doesn't work try http://R1 Let me know if you can get this far Link to comment Share on other sites More sharing options...
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