TurboBaron Posted October 16, 2018 Share Posted October 16, 2018 Hi guys, I followed the instructions up to step 7 and kicked off the upgrade. I've waited for around ten mins and nothing seems to be happening. If I try to access the R1 by typing it's IP into a new tab in my browser I get a "Site can't be reached error". So I'm a bit stuck, what should I do ? I still have internet connectivity on the laptop that's connected to the R1 (via ethernet cable into port 5). Also this is probably unrelated but I noticed today that port 3 on my R1 seems to be dead ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2018 Administrators Share Posted October 16, 2018 You need to clear your browser cache and cookies then try to access it again. How do you know the port is dead? Link to comment Share on other sites More sharing options...
TurboBaron Posted October 16, 2018 Author Share Posted October 16, 2018 Thanks Fraser I'll give it a try. Re: the port - I was connecting my laptop up to the R1 with an ethernet cable and tried port 3 first, when I did the laptop was showing no connectivity. Link to comment Share on other sites More sharing options...
TurboBaron Posted October 16, 2018 Author Share Posted October 16, 2018 OK so I've been able to suss out the IP for the router (I think my browser was picking up something different which is odd). Anyway, using the IP address I've been able to get it to prompt me to plug in the user ID and password (which appear to have reset to what was in the email about the beta being available to download). So it's now trying to load the dashboard but just seems to be stuck on the swirling loading icon ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2018 Administrators Share Posted October 16, 2018 The username/password should be admin/password unless you already had one setup on the previous firmware and preserved settings. To input the password again open the page in an incognito window, does it load then after logging in? Link to comment Share on other sites More sharing options...
TurboBaron Posted October 16, 2018 Author Share Posted October 16, 2018 Hiya Fraser, yeah the username and password seem to be working ok and it's trying to load the dashboard but just seems to be taking an age to do it. I was basically just sitting looking at the little loading animation. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2018 Administrators Share Posted October 16, 2018 You might need to clear your cache and cookies again, can you try that again and see if it works please. It might then be slow to load the first time but after that will be faster. Link to comment Share on other sites More sharing options...
TurboBaron Posted October 16, 2018 Author Share Posted October 16, 2018 24 minutes ago, Netduma Fraser said: You might need to clear your cache and cookies again, can you try that again and see if it works please. It might then be slow to load the first time but after that will be faster. I'll give it a try and report back shortly. Link to comment Share on other sites More sharing options...
TurboBaron Posted October 16, 2018 Author Share Posted October 16, 2018 Got it working - successfully updated to 2.1.2.10 Thanks, I'll have a gander to get my head around the new features ! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2018 Administrators Share Posted October 16, 2018 Great to hear that. I'll lock this topic now, feel free to open another if needed. Link to comment Share on other sites More sharing options...
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