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Monitoring someones line by pinging their IP?


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So my family back in Saudi Arabia has been complaining about internet disconnection issues. Now i don't know if its their Wifi router or if its a line issue. However they have a static IP. So my question is can i monitor their line through pingplotter using my connection? Im pinging google servers at the same time to ensure that its not my connection causing any spikes or packet loss. Can doing this possibly tell me if its a line issue on their end?

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