KindaBusted Posted July 8, 2018 Share Posted July 8, 2018 Everything was working great then I noticed that my ping randomly went high. After testing with Ping Plotter I saw that around the ( bbr02snjsca ) hop my ping spiked. https://imgur.com/wwGKCI5 I decided to just connect my modem and the spike stopped occurring. https://imgur.com/hzdcHXJ I did a complete factory reset on the XR500 and I'm still having this issue. Please help gaming has been horrid sense this problem started. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 8, 2018 Administrators Share Posted July 8, 2018 Your base ping is very high normally, I would also use a different site other than google to test and try during different times of the day when its not peak hours Link to comment Share on other sites More sharing options...
KindaBusted Posted July 8, 2018 Author Share Posted July 8, 2018 My base ping has always been high. I even moved a couple of years ago to the other side of town and still have high base ping. I've tested a few different places and times and I'm having the same issue. It seems to just be that hop I mentioned. If I connect directly to my modem then as you can see in the picture the ping is more stable without the big spike. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 8, 2018 Administrators Share Posted July 8, 2018 That hop is outside what the router can control so nothing to do with the router! More likely local congestion & QoS not being set up correctly. xbatkax 1 Link to comment Share on other sites More sharing options...
KindaBusted Posted July 8, 2018 Author Share Posted July 8, 2018 Ya I know that the router shouldn't be effecting the hop. Qos should be set up right. 70% on both sliders 15% on Qos flower and using the always option when testing. Why does that hop get a spike when connected to the XR500 and not my modem directly? Any advice would be great. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 8, 2018 Administrators Share Posted July 8, 2018 Possible its takes a few days for ping to stabilise if you've rebooted modem/when using a third party router Link to comment Share on other sites More sharing options...
KindaBusted Posted July 8, 2018 Author Share Posted July 8, 2018 I keep an eye on things over the next week and if I'm still seeing high pings I come back. Thanks again Fraser Netduma Fraser 1 Link to comment Share on other sites More sharing options...
KindaBusted Posted July 23, 2018 Author Share Posted July 23, 2018 I've done more testing and the XR500 is still having this very odd issue. The first picture is my Xbox One X connected directly to the modem. As you can see my ping is normal around 47ms. https://imgur.com/a/jAmIUb6 When I connect the XR500 the ping goes up to around 70ms. https://imgur.com/a/LE8uL3a I'm at a loss as to why this started happening. Noting has changed on my setup. I've been running the same settings for months. I tried a complete factory reset of the XR500 and I'm still getting the same odd results. The only thing I can think of is the last firmware update. Please help me figure this out because I can't stand the added ping in gaming. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 23, 2018 Administrators Share Posted July 23, 2018 Thats only the ping to the Xbox Live authentication server, it won't be adding any latency onto your game at all. Most likely the Geo-Filter blocking the closest authentication server. Link to comment Share on other sites More sharing options...
KindaBusted Posted July 23, 2018 Author Share Posted July 23, 2018 Why would the Geo-Filter be blocking the closest server? I don't have anything on my allow/deny list. Is it something I can change? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 23, 2018 Administrators Share Posted July 23, 2018 It might be a server not encompassed in the service or one we can't detect, in theory it should be whitelisted. Try disabling before doing that test, even if its the same it won't affect your game ping Link to comment Share on other sites More sharing options...
KindaBusted Posted July 23, 2018 Author Share Posted July 23, 2018 The server should be whitelisted as before this problem started I would get around 45ms ping. I just ran a test with Fortnight and noticed the same results. The ping is higher with the XR500 connected for some reason. (XR500 Connected) https://imgur.com/a/p0stWbS (Xbox direct to modem) https://imgur.com/a/7MEuppN Something isn't right!? Same West Coast server two very different results. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 23, 2018 Administrators Share Posted July 23, 2018 Disable Geo-Filter & QoS completely and retest with just your console connected Also theres 2 servers on west coast so may not have got the same one Link to comment Share on other sites More sharing options...
KindaBusted Posted July 23, 2018 Author Share Posted July 23, 2018 Disabled QOS and took the Xbox off of the geo-filter. Also disconnected all devices and left only the Xbox. Somehow it's even worse than I expected. https://imgur.com/a/TbzKjVJ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 23, 2018 Administrators Share Posted July 23, 2018 QoS & the Geo-Filter were helping then. I suspect its a configuration issue between the hub/XR500. Change the XR500 MAC address to the MAC of the previous router and see if that resolves it Link to comment Share on other sites More sharing options...
KindaBusted Posted July 23, 2018 Author Share Posted July 23, 2018 I think that worked. My ping is back to normal! I can't express how happy I am This is why I tell people about NetDuma on streams and my YT channel. The router is awesome and your support is unmatched. Thanks Fraser You and the Duma Team rock! PS: When I do another factory reset for new firmware should I do the same thing? Netduma Jack 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 23, 2018 Administrators Share Posted July 23, 2018 Great to hear that, you're very welcome! Thank you for the kind word! Yes I would recommend doing so Link to comment Share on other sites More sharing options...
Sable Posted February 6, 2020 Share Posted February 6, 2020 On 7/23/2018 at 9:32 PM, Netduma Fraser said: QoS & the Geo-Filter were helping then. I suspect its a configuration issue between the hub/XR500. Change the XR500 MAC address to the MAC of the previous router and see if that resolves it A bit of an old thread but I’m having some issues with xr500, what do you mean the previous router? Erratic ping on xr500, but stable with ISP modem/router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 6, 2020 Administrators Share Posted February 6, 2020 2 hours ago, Sable said: A bit of an old thread but I’m having some issues with xr500, what do you mean the previous router? Erratic ping on xr500, but stable with ISP modem/router. Could you make a new topic to explain your issue in detail please? Previous router as in the router you were using prior to purchasing the XR500. Sounds like you're experiencing local congestion and will need to fine tune your QoS settings. If you saturate your connection with downloads/streams as much as possible while following this guide and trying different Anti-Bufferbloat percentages you can see what lowers the ping/keeps it as stable as possible. http://support.netduma.com/support/solutions/articles/16000074717-how-to-test-your-internet-ping Link to comment Share on other sites More sharing options...
Sable Posted February 6, 2020 Share Posted February 6, 2020 1 hour ago, Netduma Fraser said: Could you make a new topic to explain your issue in detail please? Previous router as in the router you were using prior to purchasing the XR500. Sounds like you're experiencing local congestion and will need to fine tune your QoS settings. If you saturate your connection with downloads/streams as much as possible while following this guide and trying different Anti-Bufferbloat percentages you can see what lowers the ping/keeps it as stable as possible. http://support.netduma.com/support/solutions/articles/16000074717-how-to-test-your-internet-ping I’ll do some testing tonight and post in a new post. and my previous router is R1. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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