seanc683 Posted June 4, 2018 Share Posted June 4, 2018 Iv lost full access to gui duma wont restore to default using both methods.i changed to static ip on wan and now can only acsess other router through 192.168.1.1 but all devices are connected to duma but cannot access gui on duma only the other router internets active but just cannot seem to get it back onto 192.168.88.1.when i disconnect duma an router it lets me access 192.168.88.1 an so on but with no avail to duma os i only want to reset it to default firmware is current release some one help please.... Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 4, 2018 Netduma Staff Share Posted June 4, 2018 Iv lost full access to gui duma wont restore to default using both methods.i changed to static ip on wan and now can only acsess other router through 192.168.1.1 but all devices are connected to duma but cannot access gui on duma only the other router internets active but just cannot seem to get it back onto 192.168.88.1.when i disconnect duma an router it lets me access 192.168.88.1 an so on but with no avail to duma os i only want to reset it to default firmware is current release some one help please.... Hi Sean - please check out this guide and let us know if any of these steps work for you: http://support.netduma.com/support/solutions/articles/16000022395-why-can-t-i-access-the-r1-interface- If you need any assistance with any of the steps just let us know! Link to comment Share on other sites More sharing options...
seanc683 Posted June 4, 2018 Author Share Posted June 4, 2018 Hi jack tried all these steps cmd shows the other routers ip which is 192.168.1.2 when i unplug netduma from other router/modem.cmd shows duma as 192.168.88.1 but says it cant reach page required and fails i cant access miscellaneous or settings because i cant log into the ip this is devastating please tell me theirs a fix as it wont restore to defaults using res button or jumper hole.sll devices are currently connected to netduma through zyxel but wil only let me access 192.168.1.2 which is zyxels gui not netdumas Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 5, 2018 Netduma Staff Share Posted June 5, 2018 If you isolate the Netduma (connecting it directly to a wired PC with the modem disconnected) and then try to reach the interface, what happens? Link to comment Share on other sites More sharing options...
seanc683 Posted June 5, 2018 Author Share Posted June 5, 2018 It loads to 192.168.88.1 loads the gui with google chrome but just wont let me apply any settings or save anything by the time the page saying it could not find it.even though im still connected to the same ip Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 5, 2018 Administrators Share Posted June 5, 2018 It loads to 192.168.88.1 loads the gui with google chrome but just wont let me apply any settings or save anything by the time the page saying it could not find it.even though im still connected to the same ip Hi Sean - what do you mean by 'just won't let me apply any settings'? For example, what happens if you try and change the size of the distance radius on the Geo-Filter? Thanks. Link to comment Share on other sites More sharing options...
seanc683 Posted June 5, 2018 Author Share Posted June 5, 2018 Update its back i sussed it thankyou jack you legand just needed to quickly restore to default before page closes and accept. Link to comment Share on other sites More sharing options...
seanc683 Posted June 5, 2018 Author Share Posted June 5, 2018 Hi its all up and running just got to hit restore to defaults before ip refreshes through pc or it dosent reset loses connection so.solution was as soon as i applied power and page refreshed i clicked reset and ok before page gives error message but i had to be instant with all processes Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 5, 2018 Administrators Share Posted June 5, 2018 Ok. Well done for getting it all fixed and thanks for letting us know. Link to comment Share on other sites More sharing options...
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