echo721 Posted June 2, 2018 Share Posted June 2, 2018 I assume the issue is with QoS. I picked up the XR500 to replace my R8000P (due to DumaOS) yesterday. It is definitely up and running, but now that I have all of my 15+ devices connected, I'm noticing a big drop in performance on my mobile device (Galaxy Note 8) in simply accessing websites. If I disable QoS completely, seems to work fine. I obviously do not want QoS or Anti-Blufferboat disabled -- how can I make sure I'm getting full performance to my devices? 200 down I have that "excess" button checked, but it doesn't seem to be working.. Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 2, 2018 Administrators Share Posted June 2, 2018 This is most likely due to WiFi if all other devices are working fine. Disable smart connect and connect to 5Ghz does that resolve the issue? Link to comment Share on other sites More sharing options...
echo721 Posted June 2, 2018 Author Share Posted June 2, 2018 Seems to be the same issue. Disabled Smart Connect Connected to 5Ghz from Note 8 Same issue I've also tried : rebooting router, rebooting phone, disconnecting phone from network, reconnecting phone to network Ninja Edit: Note 8: Ping 90ms 199 Down 11 Up Through the speedtest.com app - but it took the app 10 seconds to connect. Can't navigate to "fast.com" in either web browser. Also, have A+ / A / A+ on DSLreports from my laptop. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 2, 2018 Administrators Share Posted June 2, 2018 Okay so I think what is likely happening is WiFi interference. I don't think you're able to select auto channel for 5Ghz. So I would suggest using a WiFi analyser to find the least congested channel on 5Ghz, change to that and see if your ping/website responsiveness improves. Link to comment Share on other sites More sharing options...
echo721 Posted June 3, 2018 Author Share Posted June 3, 2018 I think that's helped. I switched to channel 104, which had nobody on it, and my ping is down to 40ms. It's strange - it's just mobile devices, which is why I thought it may have been QoS. I'll update if anything changes. Thank you for your help. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted June 3, 2018 Share Posted June 3, 2018 I think that's helped. I switched to channel 104, which had nobody on it, and my ping is down to 40ms. It's strange - it's just mobile devices, which is why I thought it may have been QoS. I'll update if anything changes. Thank you for your help. Try disabling Mu-Mimo and make sure HT160 is not on. Link to comment Share on other sites More sharing options...
echo721 Posted June 3, 2018 Author Share Posted June 3, 2018 Still having the issue. Had to switch back to a non DFS 5Ghz channel, as the devices all switched over to 2.4Ghz. Tried disabling Mu-Mimo and HT160 is not on. https://streamable.com/pa0ve Captured a video to show you what's happening. It's only happening on my mobile devices (Note 8, S9, S7) - does not seem to be happening on my Surface laptop (everything is very snappy) or any of my streaming devices (Fire TV, Samsung TV) or consoles (Xbox/PS4) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2018 Administrators Share Posted June 3, 2018 Have you got manual settings selected for WiFi on your mobile devices instead of automatic? Link to comment Share on other sites More sharing options...
echo721 Posted June 3, 2018 Author Share Posted June 3, 2018 Manual - such as inputting my own IP/DNS? No, it's on automatic. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2018 Administrators Share Posted June 3, 2018 Disable Traffic Prioritisation completely, does it work then? Link to comment Share on other sites More sharing options...
echo721 Posted June 3, 2018 Author Share Posted June 3, 2018 Sorry if this is a silly question, how do I go about doing that? Edit: I unchecked "enabled" under Traffic Prioritization for DumaOS classified games. https://streamable.com/lkini Still having the same issue as before - took :30 to open up a link on my Note 8. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2018 Administrators Share Posted June 3, 2018 Can you just make a video of all the QoS settings you have enabled please and opening their options menus as well as it doesn't make much sense at the moment. Link to comment Share on other sites More sharing options...
echo721 Posted June 3, 2018 Author Share Posted June 3, 2018 https://streamable.com/uu1wc Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2018 Administrators Share Posted June 3, 2018 Change Anti-Bufferbloat to always and see if that resolves the issue please Link to comment Share on other sites More sharing options...
echo721 Posted June 3, 2018 Author Share Posted June 3, 2018 Issue persists. I just factory reset the router itself. It seems to be working normal on our mobile devices now - I'm not sure what I "checked" to cause the issue. I will update if the issue returns, and if so, what caused it. Side note - I did label each of our devices as "phones" in the device manager - is that linked to any functionality, or is that just a label? Will there ever be an update for auto channel select for 5Ghz? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2018 Administrators Share Posted June 3, 2018 The only thing I can think of is to change DNS in Settings > Internet Setup, either using Cloudflares DNS (1.1.1.1 & 1.0.0.1) or Googles DNS (8.8.8.8 & 8.8.4.4). If that doesn't work I'd recommend calling Netgears 24/7 support number Link to comment Share on other sites More sharing options...
echo721 Posted June 4, 2018 Author Share Posted June 4, 2018 Factory reset of the router seemed to fix the issue. No idea still what caused it. Thanks for all of your help Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 5, 2018 Netduma Staff Share Posted June 5, 2018 Factory reset of the router seemed to fix the issue. No idea still what caused it. Thanks for all of your help That's great to hear! Let us know if you need any more assistance Link to comment Share on other sites More sharing options...
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