DankEddy Posted January 28, 2018 Posted January 28, 2018 The cloud settings are not working and I'm getting no internet access. I tried factory resetting both duma and modem multiple times.
pollutionblues Posted January 28, 2018 Posted January 28, 2018 Hi welcome to the forum Could you give a bit more information to help diagnose your issue please? Who is your ISP, what modem are you using, are you setting up your Netduma for the first time or is this a new issue? Do you see a WAN IP in Device Manager?
DankEddy Posted January 28, 2018 Author Posted January 28, 2018 My ISP is Spectrum, and I have a technicolor TC8717t. My speeds are 100mbps up /10mbps down. This my second duma and this is a recurring problem. I would lose wifi throughout the day and today I had no internet at all.
Netduma Staff Netduma Crossy Posted January 28, 2018 Netduma Staff Posted January 28, 2018 The cloud settings are not working and I'm getting no internet access. I tried factory resetting both duma and modem multiple times. How is the R1 connected to your modem? Are you using the ethernet cable supplied with the R1 to connect it from your modem to port 1 of the R1?
DankEddy Posted January 28, 2018 Author Posted January 28, 2018 It's working now. But I expect For it to happen again
pollutionblues Posted January 28, 2018 Posted January 28, 2018 It's working now. But I expect For it to happen again If your WiFi drops out again follow this guide. Changing the channel will fix it. http://support.netduma.com/support/solutions/articles/16000022405-why-does-the-netduma-wifi-keep-dropping-out-
Netduma Staff Netduma Jack Posted January 29, 2018 Netduma Staff Posted January 29, 2018 It's working now. But I expect For it to happen again That's great to hear! We're here to support you if this happens again - the suggestion above would be great to try if it does. I'll leave this thread open for now so feel free to post again if it does happen again.
DankEddy Posted January 29, 2018 Author Posted January 29, 2018 Wifi is down again. I've followed everything on the list and have the same problem.
DankEddy Posted January 30, 2018 Author Posted January 30, 2018 There has to be an easy fix to this. It’s been happening to a lot of people I’ve seen around the forum. Maybe it’s a bug that needs to be patched?
pollutionblues Posted January 30, 2018 Posted January 30, 2018 There has to be an easy fix to this. It’s been happening to a lot of people I’ve seen around the forum. Maybe it’s a bug that needs to be patched? Try using other WiFi channels, if the least congested channel didn’t work I would go through each channel 1 by 1 until you find the one that works, WiFi dropouts can also be caused by things like baby monitors, cordless phones, microwaves etc.
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