nytemare01 Posted January 12, 2018 Posted January 12, 2018 Just got the xr500 and went through the setup process but when finished the dashboard will not load. getting message "r-app is not loaded yet, please try again in one minute. let the page load for over 20 mins and still nothing. Any Ideas?
nytemare01 Posted January 12, 2018 Author Posted January 12, 2018 I performed multiple reboots to both modem, router and computer. I am able to get internet but can't access the dashboard
Administrators Netduma Fraser Posted January 12, 2018 Administrators Posted January 12, 2018 Hey nytemare, do other features load or is it a black screen with just that message? Please try the following in order to see if which fixes your issue: Try accessing the interface via routerlogin.net & default IP - 192.168.1.1 Disable Adblock on your browser Use Chrome browser Factory reset as a last resort.
nytemare01 Posted January 12, 2018 Author Posted January 12, 2018 Just black screen with the message. How to disable Adblock running windows 10 64bit?
Administrators Netduma Fraser Posted January 12, 2018 Administrators Posted January 12, 2018 Just black screen with the message. How to disable Adblock running windows 10 64bit? Have you ever installed Adblock on your browser? If not then you don't need to worry about it. Otherwise it's a little red hand usually in the top right of your web browser. Easier way is launch an incognito chrome and see if you can access. Also, what is your physical setup? The LAN IP may be conflicting with the upstream router.
nytemare01 Posted January 12, 2018 Author Posted January 12, 2018 Never installed ad block. Launched incognito browser and same effect. Setup is modem tc7610 and nighthawk. Also tried factory reset and still same
Administrators Netduma Fraser Posted January 12, 2018 Administrators Posted January 12, 2018 Please PM me with TeamViewer details and I will take a look.
nytemare01 Posted January 12, 2018 Author Posted January 12, 2018 Fraser has saved the day for me. Issue resolved!!!
Administrators Netduma Fraser Posted January 12, 2018 Administrators Posted January 12, 2018 Glad it's all fixed now! I'll close this topic now, feel free to open another if you have any other issues/questions.
Administrators Netduma Iain Posted January 12, 2018 Administrators Posted January 12, 2018 Hi really sorry about your initial experience. I'd like to assist you further myself. Please check your DMs so we can communicate via email
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