1874formby Posted November 4, 2017 Share Posted November 4, 2017 Hello Netduma community, I hope you can help! I bought the Netduma just under a year ago and it was working fine. I had it setup at my old house and then I moved a few months ago. I never got round to setting it up again until now and I couldn't remember the password to connect to it. I tried to access the interface using the default ip address but it keeps saying timed out. I've done a hard reset by pressing the reset button and the box beeps and I've tried it again but still the same issue. I then connected it to the laptop via Ethernet cable and run the command ipconfig but the it shows the default gateway as blank, no digits next to that field. This is all I've got and I'm not very tech savvy so ipconfig is about the limit for me! I hope this is enough to help. Thanks Link to comment Share on other sites More sharing options...
1874formby Posted November 4, 2017 Author Share Posted November 4, 2017 Update. I used the wrong port in the netduma. I tried it again connecting via port 2 and the default gateway is 192.168.88.1 However this does not work and get the following message. This site can’t be reached 192.168.88.1 took too long to respond. Try: Checking the connection ERR_CONNECTION_TIMED_OUT Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 4, 2017 Administrators Share Posted November 4, 2017 Hey, welcome to the forum! Please try accessing the interface using this guide: http://support.netduma.com/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help Link to comment Share on other sites More sharing options...
1874formby Posted November 4, 2017 Author Share Posted November 4, 2017 Thanks for the guide. I will give it a go later tonight but I haven’t upgraded as far as I know. I’ve used the reset button at the back as well. Would using the reset button have an impact? Thanks Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted November 4, 2017 Share Posted November 4, 2017 Thanks for the guide. I will give it a go later tonight but I haven’t upgraded as far as I know. I’ve used the reset button at the back as well. Would using the reset button have an impact? Thanks No unless by some very unlucky chance you put it into the built in recovery mode... Either way just pulling the power would fix that. Try resetting again while plugged in until you hear it beep. Link to comment Share on other sites More sharing options...
1874formby Posted November 5, 2017 Author Share Posted November 5, 2017 Hey, welcome to the forum! Please try accessing the interface using this guide: http://support.netduma.com/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help Link to comment Share on other sites More sharing options...
1874formby Posted November 5, 2017 Author Share Posted November 5, 2017 It is showing the same message. “The connection has timed out. The server at 192.168.1.1 is taking too long to respond.” Link to comment Share on other sites More sharing options...
1874formby Posted November 5, 2017 Author Share Posted November 5, 2017 The 192.168.88.1 is working now. Very strange but thanks to both of you for the help. Maybe it fell out with me for not using it for several months. One last question. It says at the bottom “R1 debug version 1.03.6g running on rb-951g-2hnd” Is this the latest version? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 5, 2017 Administrators Share Posted November 5, 2017 Great to hear that! The is a version i which just includes a security patch, its up to you whether you want to upgrade to it. Info is in news and announcement section Link to comment Share on other sites More sharing options...
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