Lewis Posted August 21, 2017 Posted August 21, 2017 hello, recently my netduma hasn't been connection to the internet on my ps4 or laptop (ps4 wired,laptop wireless) if i connect to it on my laptop i am unable to go on the internet and when i turn on my ps4 it wont let me do anything unless i connect back to my bt internet, the troubleshoot on my laptop says its a dns problem but im not sure if it is or not, i tried to look if there was an update but when i click on it the update tab opens into a new tab and it says no internet is available like when i try to go on anything else, it hasnt done this until yesterday but obviously its quite a big problem as it doesnt allow me to use the internet or my console whilst connected to the netduma.(im writing this post connected to my BT internet)
iAmMoDBoX Posted August 21, 2017 Posted August 21, 2017 hello, recently my netduma hasn't been connection to the internet on my ps4 or laptop (ps4 wired,laptop wireless) if i connect to it on my laptop i am unable to go on the internet and when i turn on my ps4 it wont let me do anything unless i connect back to my bt internet, the troubleshoot on my laptop says its a dns problem but im not sure if it is or not, i tried to look if there was an update but when i click on it the update tab opens into a new tab and it says no internet is available like when i try to go on anything else, it hasnt done this until yesterday but obviously its quite a big problem as it doesnt allow me to use the internet or my console whilst connected to the netduma.(im writing this post connected to my BT internet) Reboot your modem with the Netduma connected
Lewis Posted August 21, 2017 Author Posted August 21, 2017 ive done this multiple times and its still not working
Lewis Posted August 21, 2017 Author Posted August 21, 2017 Reboot your modem with the Netduma connected ive dont this multiple times but unfortunately its still not working
Administrators Netduma Fraser Posted August 22, 2017 Administrators Posted August 22, 2017 It sounds like you need to enter the BT PPPoE information into settings > WAN on the Netduma. If you don't know what that is you should be able to enter: Username: [email protected] Password: BT
Lewis Posted August 22, 2017 Author Posted August 22, 2017 It sounds like you need to enter the BT PPPoE information into settings > WAN on the Netduma. If you don't know what that is you should be able to enter: Username: [email protected] Password: BT ive done this but its still not working, it wont load any tabs and it says "theres no internet connection" and when i go on my ps4 it says "cannot connect to server." worst timing ever considering the WWII beta is coming up aswell, aha, ive had the netduma for a while now, afew problems at the beginning but they where resolved and now randomly this has just happened, if you know how to fix this please help asap, thank you.
Administrators Netduma Fraser Posted August 23, 2017 Administrators Posted August 23, 2017 So before without PPPoE it worked just fine? If so do a factory reset on the R1 via miscellaneous settings and then see if you get a connection after that
Lewis Posted August 23, 2017 Author Posted August 23, 2017 So before without PPPoE it worked just fine? If so do a factory reset on the R1 via miscellaneous settings and then see if you get a connection after that no, it diddnt work before or after i done the PPPoE, and i dont the factory reset and it still diddnt work, my internet was down for a day in my area (BT) and it stopped working as soon as it came back up if that helps in anyway?? (im pretty sure its something to do with the DNS because when i go on my ps4 it says cant connect to DNS servers and when i go on my laptop it says something about the DNS when i try to connect to the internet so is there anyway the dns changed when my internet was down or something do they are different and cant connect to each other, i dunno just an idea)
Administrators Netduma Fraser Posted August 24, 2017 Administrators Posted August 24, 2017 no, it diddnt work before or after i done the PPPoE, and i dont the factory reset and it still diddnt work, my internet was down for a day in my area (BT) and it stopped working as soon as it came back up if that helps in anyway?? (im pretty sure its something to do with the DNS because when i go on my ps4 it says cant connect to DNS servers and when i go on my laptop it says something about the DNS when i try to connect to the internet so is there anyway the dns changed when my internet was down or something do they are different and cant connect to each other, i dunno just an idea) I mean before BT went down did you have to use PPPoE or did you just have internet without it? It's likely not to do with DNS but if your DNS settings are set to auto then that shouldn't be a problem. Power off both your hub and your R1. Unplug the R1 from the hub. Power up the hub and after one minute, power up the R1. Then after a minute connect it to the hub.
Lewis Posted August 24, 2017 Author Posted August 24, 2017 right okay so shall i keep it on automatic dns, and then do that and i diddnt change any settings after the bt went down i dont think i used the PPPoE before it went down but illdo what you just said and let you know if it works, fingers crossed ive done this, do i connect it to the broadband WAN ethernet port on the bt router? it diddnt work, it still comes up with this when i try to use the internet https://gyazo.com/547d48da071fc515d0c2d19f19f690bfand still wont let me use the netduma on the ps4 either. When i try to connect on the ps4 it says "A DNS error has occurred (NW-31253-4)
Administrators Netduma Fraser Posted August 24, 2017 Administrators Posted August 24, 2017 Yes port 1 of the Netduma should be connected to the port 1 of the hub. Just to clarify you do have access to the R1 interface? Do you have a WAN IP in the device manager? Go to settings > WAN and make sure static is not enabled.
Lewis Posted August 24, 2017 Author Posted August 24, 2017 i can only use the Netudma interface when im connected to the netduma (its the only website i can connect to) and static is disabled, i enabled it yesterday but it diddnt work so i just disabled it again but it still doesnt work unfortunately
Lewis Posted August 24, 2017 Author Posted August 24, 2017 if you arent aware of a solution is it possible if i could be refered to the 1 on 1 help, so i can get the problem fixed asap because i really want it to be fixed before the WWII beta if possible.
Administrators Netduma Fraser Posted August 24, 2017 Administrators Posted August 24, 2017 If you're available now I can take a look. PM me your Teamviewer details
Administrators Netduma Fraser Posted August 24, 2017 Administrators Posted August 24, 2017 https://www.teamviewer.com/en/download/windows/
Administrators Netduma Fraser Posted August 24, 2017 Administrators Posted August 24, 2017 Solved - was a faulty ethernet cable connecting hub to R1. If you have any other issues/questions please start a new topic and we'll be happy to help
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