DanSaturn Posted May 30, 2015 Share Posted May 30, 2015 Maybe I'm just missing an upgrade or something but.... I've had it working before as I purchased the early adopter version or whatever its called... Anyway, for quite a while I haven't even bothered having it set up MAINLY because of COD: AWful....but that's besides the point. I'm here because my NETDUMA is simply not working (it turns on, lol) but other than that it's useless. I can connect to it both wired and wireless but it has "No Internet Access", my xbox one can't resolve the DNS blabla and my pc just has no internet access. I've factory reset both the NETDUMA and my BT-Home Hub 5 to no avail. I have followed the instructions precisely in order and all of that stuff for installation/setup. I'd like help...please p.s My DMs are open Link to comment Share on other sites More sharing options...
SamC Posted May 30, 2015 Share Posted May 30, 2015 Im may not know much, but i have the same problem man:/ Link to comment Share on other sites More sharing options...
RADDY1993 Posted May 30, 2015 Share Posted May 30, 2015 Im may not know much, but i have the same problem man:/ Sam i thought we sorted it yesterday. Link to comment Share on other sites More sharing options...
RADDY1993 Posted May 30, 2015 Share Posted May 30, 2015 Maybe I'm just missing an upgrade or something but.... I've had it working before as I purchased the early adopter version or whatever its called... Anyway, for quite a while I haven't even bothered having it set up MAINLY because of COD: AWful....but that's besides the point. I'm here because my NETDUMA is simply not working (it turns on, lol) but other than that it's useless. I can connect to it both wired and wireless but it has "No Internet Access", my xbox one can't resolve the DNS blabla and my pc just has no internet access. I've factory reset both the NETDUMA and my BT-Home Hub 5 to no avail. I have followed the instructions precisely in order and all of that stuff for installation/setup. I'd like help...please p.s My DMs are open So you have Hard Reset your Hub and Factory Reset your Duma and Upgraded to the newest Firmware ? Link to comment Share on other sites More sharing options...
Dirty Dog Posted May 30, 2015 Share Posted May 30, 2015 Maybe I'm just missing an upgrade or something but.... I've had it working before as I purchased the early adopter version or whatever its called... Anyway, for quite a while I haven't even bothered having it set up MAINLY because of COD: AWful....but that's besides the point. I'm here because my NETDUMA is simply not working (it turns on, lol) but other than that it's useless. I can connect to it both wired and wireless but it has "No Internet Access", my xbox one can't resolve the DNS blabla and my pc just has no internet access. I've factory reset both the NETDUMA and my BT-Home Hub 5 to no avail. I have followed the instructions precisely in order and all of that stuff for installation/setup. I'd like help...please p.s My DMs are open Hey Dan, Sorry to hear you're having issues but i'm sure they can be resolved Take a look at the first couple of links to double check you're connected correctly. It's very easy to overlook something simple. Quick start: http://www.netduma.com/netduma-quickstart.pdf Installation FAQ: http://wiki.netduma.com/doku.php?id=installation_landing_page You mentioned you may have missed an update. To ensure you're running the latest firmware, check the link below and follow the instructions carefully. http://wiki.netduma.com/doku.php?id=manual_update&s[]=update if you're still having problems, post back and one of the team will assist you further Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted May 30, 2015 Administrators Share Posted May 30, 2015 Hi Dan, Please make sure that port 1 of the Netduma is connected to the other ports on the HH5. Then access the netduma by going to http://192.168.88.1once there click "Device Manager". At the top of the page what do you see next to WAN IP? Link to comment Share on other sites More sharing options...
DanSaturn Posted May 30, 2015 Author Share Posted May 30, 2015 Hi Dan, Please make sure that port 1 of the Netduma is connected to the other ports on the HH5. Then access the netduma by going to http://192.168.88.1once there click "Device Manager". At the top of the page what do you see next to WAN IP? What IP or the blue box? I've followed the instructions posted by Dirty Dog, just testing some things now. http://gyazo.com/103e31401a28d0c86cee2a0f829d6a56 Connection wired. Should this say Netduma or my HH5 SSID? Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted May 30, 2015 Administrators Share Posted May 30, 2015 Yeah are you sure you are connected to the Netduma that picture suggests its connected to the wrong device. This link should help mate: http://wiki.netduma.com/doku.php?id=bt_home_hub_5 Link to comment Share on other sites More sharing options...
DanSaturn Posted May 30, 2015 Author Share Posted May 30, 2015 Yeah are you sure you are connected to the Netduma that picture suggests its connected to the wrong device. This link should help mate: http://wiki.netduma.com/doku.php?id=bt_home_hub_5 I've done exactly that. Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted May 30, 2015 Administrators Share Posted May 30, 2015 ok & your computer doesn't connect to the Internet? Can you connect to the routers dashboard at 192.168.88.1? Link to comment Share on other sites More sharing options...
DanSaturn Posted May 30, 2015 Author Share Posted May 30, 2015 ok & your computer doesn't connect to the Internet? Can you connect to the routers dashboard at 192.168.88.1? My computer connects fine, but it should say Netduma right? Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted May 30, 2015 Administrators Share Posted May 30, 2015 yeah when you go to http://192.168.88.1do you see the netduma dashboard? Link to comment Share on other sites More sharing options...
DanSaturn Posted May 30, 2015 Author Share Posted May 30, 2015 yeah when you go to http://192.168.88.1do you see the netduma dashboard? yeah, on wired. My computer on wireless cannot connect to it but I believe that its the wireless usb that I'm using which is the problem for that. My xbox can connect fine. [Edit: My computer can connect to my HH5 with the wireless adapter but not the Netduma] http://gyazo.com/28090799fa870ca4a9b23447f742060b it shows up there but when I try to connect it takes a while then it cant connect Link to comment Share on other sites More sharing options...
Dirty Dog Posted May 30, 2015 Share Posted May 30, 2015 More info on setting up the HH5, can be found here, Dan. http://wiki.netduma.com/doku.php?id=bt_home_hub_5 Also, it's recommended you turn off wireless on the HH, and use the netduma wireless. That way you get the full benefit of all the netduma's features, Congestion Control etc. What browser are you using? If it's Internet Explorer, some users have reported issues with it. Chrome or firefox is recommended Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted May 30, 2015 Netduma Staff Share Posted May 30, 2015 Also, just to check, your not using Static IP or anything on the Wireless as that would cause issues when connecting to the internet? Link to comment Share on other sites More sharing options...
DanSaturn Posted May 30, 2015 Author Share Posted May 30, 2015 Also, just to check, your not using Static IP or anything on the Wireless as that would cause issues when connecting to the internet? My xbox one can connect to it via wireless, just not the USB adapter that I use for my pc...I honestly think it's just the adapter and not a problem with the Netduma. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted May 30, 2015 Netduma Staff Share Posted May 30, 2015 My xbox one can connect to it via wireless, just not the USB adapter that I use for my pc...I honestly think it's just the adapter and not a problem with the Netduma. Oh right, ok. What I meant was are you connecting from the Wifi on the USB Adapter with a static IP? Link to comment Share on other sites More sharing options...
DanSaturn Posted May 30, 2015 Author Share Posted May 30, 2015 Oh right, ok. What I meant was are you connecting from the Wifi on the USB Adapter with a static IP? I have no idea lol, how can I check? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted May 30, 2015 Netduma Staff Share Posted May 30, 2015 Can you open a Command prompt, type 'ipconfig' and then past the results here please. Do this when you are trying to connect with the Wireless adapter Link to comment Share on other sites More sharing options...
DanSaturn Posted May 30, 2015 Author Share Posted May 30, 2015 Not sure whether I did it correctly but here is a gyazo http://gyazo.com/ba3567f23897a03e0ef2a8bc815c27fe Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted May 30, 2015 Administrators Share Posted May 30, 2015 It doesn't seem like its even connceted Dan. Have you tried to scan for wifi networks & connect to "Netduma R1"? Link to comment Share on other sites More sharing options...
DanSaturn Posted May 30, 2015 Author Share Posted May 30, 2015 It doesn't seem like its even connceted Dan. Have you tried to scan for wifi networks & connect to "Netduma R1"? I can see it in the list but simply cannot connect to it. It's just my wireless adapter for the pc that has problems, every other devices works fine on wireless. Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted May 31, 2015 Administrators Share Posted May 31, 2015 Sorry for delay Dan, I don't have Internet at home atm so can only access this from our office. Are you sure you have the right wifi password? You say other devices are connecting via wifi fine? Link to comment Share on other sites More sharing options...
DanSaturn Posted May 31, 2015 Author Share Posted May 31, 2015 Everything is working fine now, thanks for the help Link to comment Share on other sites More sharing options...
Dirty Dog Posted May 31, 2015 Share Posted May 31, 2015 Everything is working fine now, thanks for the help Good to hear, Dan. Enjoy. Out of curiosity, was the wireless adapter the problem? Link to comment Share on other sites More sharing options...
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