FinalSniper Posted July 20, 2017 Share Posted July 20, 2017 Hi Everyone I have just received my router today and I tried configuration the router by following all the instructions mentioned on the flyer comes with it. Unfortunately, I cannot see any wireless called "Netduma" in fact I see wireless network called "Mikrotik with following digits" I have configured it by entering all my username and password details but I do not know how to get the Netduma GUI with the features Geo-Filter, anti-flood and etc... Seeking your kind help please *Attached the gateway screenshot Regards Link to comment Share on other sites More sharing options...
ColonicBoom Posted July 20, 2017 Share Posted July 20, 2017 Hi Everyone I have just received my router today and I tried configuration the router by following all the instructions mentioned on the flyer comes with it. Unfortunately, I cannot see any wireless called "Netduma" in fact I see wireless network called "Mikrotik with following digits" I have configured it by entering all my username and password details but I do not know how to get the Netduma GUI with the features Geo-Filter, anti-flood and etc... Seeking your kind help please *Attached the gateway screenshot Regards Can you re-attach the screenshot please? I've notified Fraser and the team about this so they can have a look. It's late (or really early) in the UK so most won't see it until tomorrow though. Link to comment Share on other sites More sharing options...
FinalSniper Posted July 20, 2017 Author Share Posted July 20, 2017 Done! Link to comment Share on other sites More sharing options...
ColonicBoom Posted July 20, 2017 Share Posted July 20, 2017 Done! Thanks. Keep an eye on the thread or turn on notifications in your profile (for email notifications of a reply). Thanks for your patience. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 20, 2017 Netduma Staff Share Posted July 20, 2017 Done! Hi FinalSniper, welcome to the forum! Unfortunately it looks like you've got a really rare issue, whereby the Netduma software has not properly installed onto the router. The only step available when this happens is to send it back here and we'll replace your router for free. If you email [email protected] with your order ID (on your order email) as well as a link to this forum post, we can replace your router free of charge. We're sorry for the inconvenience. Link to comment Share on other sites More sharing options...
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