William7777 Posted July 4, 2017 Share Posted July 4, 2017 I've had my netduma for a while with no issues but it recently stopped working, the WiFi symbol doesn't light up but the PWR light does, I can connect to it and access the home page but the connection itself doesn't work. Does anybody know what the problem might be? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 5, 2017 Netduma Staff Share Posted July 5, 2017 I've had my netduma for a while with no issues but it recently stopped working, the WiFi symbol doesn't light up but the PWR light does, I can connect to it and access the home page but the connection itself doesn't work. Does anybody know what the problem might be? Hi, welcome to the forum! So the good news is that the WiFi light should never be on - the WiFi light actually indicates whether the Netduma firmware is on the router; if it was turned on, it would mean there was no Netduma software present on the router. Do you get Internet access connected with an Ethernet cable to a PC? And also, do you know if you require PPPoE? You'll need to enter your PPPoE username and password in the Netduma WAN settings if you do. Do you see the Netduma WiFi network on your devices? Link to comment Share on other sites More sharing options...
William7777 Posted July 5, 2017 Author Share Posted July 5, 2017 The WiFi connection shows up on my devices and I can connect to it but it doesn't work, on my PC it says "connection secured, no internet" also to enable PPPoE is there a specific username and password I use, how do I do that? I connected my laptop to my netduma with an Ethernet cable and the same thing happens Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 6, 2017 Netduma Staff Share Posted July 6, 2017 The WiFi connection shows up on my devices and I can connect to it but it doesn't work, on my PC it says "connection secured, no internet" also to enable PPPoE is there a specific username and password I use, how do I do that? I connected my laptop to my netduma with an Ethernet cable and the same thing happens Could you talk us through your setup? What make is your modem? Try rebooting your modem and your Netduma from settings > miscellaneous. Your PPPoE details should be easy to find - either on your modem interface or in documentation your ISP gave you. Some ISP's do not require this though, which is why it would be useful to know your modem type. Link to comment Share on other sites More sharing options...
William7777 Posted July 7, 2017 Author Share Posted July 7, 2017 I've tried rebooting it from the settings, I'm with Bell Canada and my nat is type 2 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 10, 2017 Netduma Staff Share Posted July 10, 2017 I've tried rebooting it from the settings, I'm with Bell Canada and my nat is type 2 Bell modems do require PPPoE from what I've read and seen. You could access your modem Interface (by typing its IP address into the URL) and find PPPoE in there, which should be under WAN settings. Or, if you find any documentation of your Bell modem, you could find instructions in there which should make mention of PPPoE and give you your username and password. Once you get this username and password, go onto the Netduma Interface and put the username and password into the PPPoE section in Settings > WAN. This will give you Internet access. Your NAT type is good - that's an open NAT and won't be related to having no Internet access. Let us know how you get on Link to comment Share on other sites More sharing options...
William7777 Posted July 12, 2017 Author Share Posted July 12, 2017 The only thing I see on WAN settings is that my network mode is DHCP and I can switch to PPPoE it doesn't give me a username and password Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 12, 2017 Netduma Staff Share Posted July 12, 2017 The only thing I see on WAN settings is that my network mode is DHCP and I can switch to PPPoE it doesn't give me a username and password If you go to the Device Manager on the Netduma interface, do you see a blue box with a WAN IP? If you don't, go to Settings > WAN and make sure Static is disabled. Then turn off the R1 and turn off your ISP hub. Wait 10 seconds then turn on your ISP hub. Wait 30 seconds then turn on the R1. You should now have Internet access. Link to comment Share on other sites More sharing options...
William7777 Posted July 28, 2017 Author Share Posted July 28, 2017 Sorry for late reply, I dont see a Wan Ip, static is disabled and I turned them both off waited 10 second turned my USB hub back and waited 30 sec for the Netduma and there's no Wan IP still and it still says "No Internet, Secured" :/ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 28, 2017 Administrators Share Posted July 28, 2017 The only thing I see on WAN settings is that my network mode is DHCP and I can switch to PPPoE it doesn't give me a username and password Just to clarify this point, was this on the modem/router provided to you by Bell or the Netduma itself? Connect to the Bell modem/router interface and find the connected devices list, can you see the Netduma in the list? It may show as a MAC address (you can find the MAC address on the underside of the Netduma router itself) Link to comment Share on other sites More sharing options...
William7777 Posted July 28, 2017 Author Share Posted July 28, 2017 That was on the Bell router interface The netduma doesn't show for connected devices My WAN IP doesn't show on the netduma interface but I did DMZ beforehand and it used my wan IP and if I go on my ISP hub it shows the wan IP from before Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 29, 2017 Administrators Share Posted July 29, 2017 Okay that might be it, can you unplug the R1, factory reset the Bell then wait a minute and connect the R1 and see if you have a connection please. Link to comment Share on other sites More sharing options...
William7777 Posted July 31, 2017 Author Share Posted July 31, 2017 It still says "No Internet, Secured" after the factory reset of the bell router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 1, 2017 Administrators Share Posted August 1, 2017 I am happy to take a look in a 1 on 1 though there may not be much I can do. Please post in the 1 on 1 section with dates/times you would be available for me to take a look. Link to comment Share on other sites More sharing options...
William7777 Posted August 1, 2017 Author Share Posted August 1, 2017 Alright Link to comment Share on other sites More sharing options...
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