jordanmoon1 Posted June 9, 2017 Share Posted June 9, 2017 Hi, my isp is virgin media and I just recently upgraded my internet from 70down to 200down, with just the virgin hub connected through wired I get full speeds but with the netduma connected to the hub I only get 30down and over 100ping. Link to comment Share on other sites More sharing options...
G_or_Gazz Posted June 9, 2017 Share Posted June 9, 2017 Hi, my isp is virgin media and I just recently upgraded my internet from 70down to 200down, with just the virgin hub connected through wired I get full speeds but with the netduma connected to the hub I only get 30down and over 100ping. Do you switch the superhub to modem mode? Run a factory reset on the netduma, enter the new bandwidth, enable cookies, sliders at 100% and retest. If you need to switch the superhub back to router services, 192.168.100.1 is the address it normally gains in modem mode. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted June 10, 2017 Share Posted June 10, 2017 http://forum.netduma.com/forum/51-getting-full-speeds/ Link to comment Share on other sites More sharing options...
jordanmoon1 Posted June 10, 2017 Author Share Posted June 10, 2017 Yes it was in modem mode. Now after doing what you said I'm not getting any internet through the netduma at all. Link to comment Share on other sites More sharing options...
jordanmoon1 Posted June 10, 2017 Author Share Posted June 10, 2017 I've factory reset it again and installed it like new and only getting 40mb still instead of 200 Link to comment Share on other sites More sharing options...
jordanmoon1 Posted June 10, 2017 Author Share Posted June 10, 2017 I've factory reset it again and installed it like new and only getting 40mb still instead of 200 Link to comment Share on other sites More sharing options...
RL317 Posted June 10, 2017 Share Posted June 10, 2017 Hi, my isp is virgin media and I just recently upgraded my internet from 70down to 200down, with just the virgin hub connected through wired I get full speeds but with the netduma connected to the hub I only get 30down and over 100ping. I was on VM 50/3 and always got more like 55 down and 2.5 up. When I received a free "upgrade" to 100/6 that's when the problems started. The 100 was more like 25-50 down and my base latency would spike from 14ms to 30-40ms every two or three seconds; not a massive amount of jitter, but it was always there. Always had a lot of packet loss despite trying a new Superhub too. Haven't seen anything like that since moving to BT Infinity. Seems like Virgin's high bandwidth packages cause a lot more issues. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 11, 2017 Netduma Staff Share Posted June 11, 2017 I've factory reset it again and installed it like new and only getting 40mb still instead of 200 Try enabling these settings: - Reactive Algorithm - 100% anti-flood - Share excess enabled - Reset device prioritisation & apply - Disable IPv6 in WAN, LAN & misc - Disable deep packet in misc - Enable turbo mode - Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds. - Do a wired speed test from a PC Swapping out your cable is a good bet. What are the results of a Network Diagnostics test? If your base ping has taken a big hit, it's likely that something is wrong with your equipment since your speeds package changed. Link to comment Share on other sites More sharing options...
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