willphule Posted April 19, 2017 Posted April 19, 2017 Hoping for the best but fearing the worst here. The subject line sums it up. I can only access the R1 via wifi. When I am connected via wifi I have no internet. I have tried this on different computers, no connection on any of them. It is like all the ports stopped working all of sudden? Obviously open to troubleshooting, not sure where to start. I have let it sit for days unplugged, have restarted, reset, changed cords, etc. Thanks in advance.
Administrators Netduma Fraser Posted April 20, 2017 Administrators Posted April 20, 2017 Make sure on any wired devices that it's connecting with automatic settings. Do you have a WAN IP in the device manager? Can you connect via ethernet after following this? http://support.netduma.com/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help
willphule Posted April 20, 2017 Author Posted April 20, 2017 No WAN IP listed in device manager. Verified pc is using automatic settings under internet options in control panel. I can't access the router via either ip 88.1 or 1.1 via hardwired connection to port 2. When connected via wifi I reach it via 88.1
Administrators Netduma Fraser Posted April 20, 2017 Administrators Posted April 20, 2017 What is your ISP? Do you know if you require PPPoE authentication? On your ISP hub can you see the router as a connected device? Connect via ethernet to the router and open a Command Prompt and type in "ipconfig". Then post screenshot here please
willphule Posted April 20, 2017 Author Posted April 20, 2017 I am on a fiber connection so there is no hub in the house. I assume no PPPoE. An ethernet cable comes directly into the house from a box hanging outside. This is the ipconfig connected to the router via port 2 -------------------------- Microsoft Windows [Version 10.0.14393] © 2016 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>ipconfig Windows IP Configuration Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Link-local IPv6 Address . . . . . : fe80::4d9a:313e:73c:f09c%11 Autoconfiguration IPv4 Address. . : 169.254.240.156 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Wireless LAN adapter Wi-Fi: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : lan C:\WINDOWS\system32> -------------------------------------- I don't know if this is at all helpful but this is the ipconfig on the same computer with the fiber connected directly ------------------------------------- Microsoft Windows [Version 10.0.14393] © 2016 Microsoft Corporation. All rights reserved. C:\Users\Jason>ipconfig Windows IP Configuration Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Link-local IPv6 Address . . . . . : fe80::4d9a:313e:73c:f09c%11 IPv4 Address. . . . . . . . . . . : 76.76.228.216 Subnet Mask . . . . . . . . . . . : 255.255.254.0 Default Gateway . . . . . . . . . : 76.76.228.1 Wireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : Link-local IPv6 Address . . . . . : fe80::a1c6:38a:d26d:e3be%5 IPv4 Address. . . . . . . . . . . : 192.168.2.16 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.2.1 C:\Users\Jason> -----------------------------------------
Administrators Netduma Fraser Posted April 21, 2017 Administrators Posted April 21, 2017 Thank you, I usually see that testing and a factory reset resolves it. Unplug everything except power and hold reset button for 5 seconds then let go, it should beep. Then wait a few minutes and connect the ethernet for internet into port 1, then about 10 seconds later do PC to port 2 and see if you have internet/can access the interface.
willphule Posted April 21, 2017 Author Posted April 21, 2017 No luck. Tried it twice just to be sure.
Administrators Netduma Fraser Posted April 21, 2017 Administrators Posted April 21, 2017 Post in the 1 on 1 section: http://forum.netduma.com/forum/66-request-1-on-1/and I will have a look. Please let me know dates/times available next week. Please read this first before making the post: http://forum.netduma.com/topic/11450-read-before-posting-a-1-on-1-request/
Recommended Posts
Archived
This topic is now archived and is closed to further replies.