thewilloxdiaz Posted March 5, 2017 Share Posted March 5, 2017 I'm from Ecuador. My internet is 50 mb down and 1.5 mb upload by Docsis 3.0 in the area where I live there is no coverage for fiber optics Me as most of you play, or at least i try, COD, Destiny and BF on PS4 and Xbox 360. My experience with the R1 has been between a mix of bad and regular. They sell this device as "THE ONLY ROUTER IN THE WORLD THAT FIX WITH THE LAG" which is a big lie, at least for users in South America so I feel like a victim of misleading or false advertising. Why? After several hours of testing and terrible games that have given me a negative K / D R thanks to LAG I have come to the conclusion that in South America there are no nearby servers where they can connect more quickly, avoiding distant servers. Obviously I have done tests with the configurations recommended by the administrators of this forum as you can see in the attached images. I found matches at the nearest North American server that is in the state of Florida which reflects a latency between 75 ms and gets to rise to 130 ms intermittently and my experience is nothing as special or anything of which Surprised as I have a K / DR between 1.1 or 0.6 for example. Another anomaly is that every time I trace the route of a server why it always takes me to Europe first, then EEUU. Try to connect to the Brazilian server that is also in South America but my latency rises to 250 ms as you can see in the attached image. Am I the only user in South America who suffers from this? Anything I'm doing wrong? Or just this router not working properly in this territory? I posted several threats with this issue that nobody seems to give a proper solution for this. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 6, 2017 Administrators Share Posted March 6, 2017 The router is doing it's job, getting you the closest possible server and eliminating local congestion. Without it you'd be experiencing local congestion and probably connecting to even further away servers meaning a worse experience. I understand your frustration at there not being more local servers but that is not our fault, thats to do with the people who created the game. Is every single device in your home connected behind the Netduma? Trace is not very accurate, if it was truly going over to Europe you would have a much higher ping. The routing from Ecuador cannot be very good if that is the ping you are getting to it. Try placing your location here instead and see if that is any better: Link to comment Share on other sites More sharing options...
Killerelite06 Posted March 6, 2017 Share Posted March 6, 2017 Imagine people from South Africa Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 6, 2017 Administrators Share Posted March 6, 2017 Imagine people from South Africa I'm pretty sure there is a server in South Africa, how does that play? Link to comment Share on other sites More sharing options...
Killerelite06 Posted March 6, 2017 Share Posted March 6, 2017 I'm pretty sure there is a server in South Africa, how does that play? I am not sure there is a server but regardless thanks to the netduma I am loving it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 6, 2017 Administrators Share Posted March 6, 2017 I am not sure there is a server but regardless thanks to the netduma I am loving it Great to hear that, I think there is one, check it out when you're next on Link to comment Share on other sites More sharing options...
thewilloxdiaz Posted March 6, 2017 Author Share Posted March 6, 2017 I am not sure there is a server but regardless thanks to the netduma I am loving it Im not. Link to comment Share on other sites More sharing options...
thewilloxdiaz Posted March 6, 2017 Author Share Posted March 6, 2017 The router is doing it's job, getting you the closest possible server and eliminating local congestion. Without it you'd be experiencing local congestion and probably connecting to even further away servers meaning a worse experience. I understand your frustration at there not being more local servers but that is not our fault, thats to do with the people who created the game. Is every single device in your home connected behind the Netduma? Trace is not very accurate, if it was truly going over to Europe you would have a much higher ping. The routing from Ecuador cannot be very good if that is the ping you are getting to it. Try placing your location here instead and see if that is any better: Screen Shot 2017-03-06 at 12.25.39.png With or without the Duma its the same. Im gonna try placing on Mexico but this is really sad and frutrating. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 7, 2017 Administrators Share Posted March 7, 2017 I know it's frustrating but we can't control the servers. Without the duma you could be experiencing local congestion & far away servers. Play without the Duma for awhile and you should notice it's worse. Someone said there is P2P so you could see if you're able to get a game without covering nearby servers. Link to comment Share on other sites More sharing options...
thewilloxdiaz Posted March 8, 2017 Author Share Posted March 8, 2017 I know it's frustrating but we can't control the servers. Without the duma you could be experiencing local congestion & far away servers. Play without the Duma for awhile and you should notice it's worse. Someone said there is P2P so you could see if you're able to get a game without covering nearby servers. I think the only game that runs P2P is Destiny. How should i set my geo-filter and general settings? Link to comment Share on other sites More sharing options...
thewilloxdiaz Posted March 8, 2017 Author Share Posted March 8, 2017 The router is doing it's job, getting you the closest possible server and eliminating local congestion. Without it you'd be experiencing local congestion and probably connecting to even further away servers meaning a worse experience. I understand your frustration at there not being more local servers but that is not our fault, thats to do with the people who created the game. Is every single device in your home connected behind the Netduma? Trace is not very accurate, if it was truly going over to Europe you would have a much higher ping. The routing from Ecuador cannot be very good if that is the ping you are getting to it. Try placing your location here instead and see if that is any better: Screen Shot 2017-03-06 at 12.25.39.png Couldnt even find a single game when i place my location on Mexico. It says "Searching..." and it keep going for a while with no sucess. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 8, 2017 Administrators Share Posted March 8, 2017 Can you do step 2 on this guide please so I can take a look. Due to our time difference it will be easier and less laggy if we do it this way: http://support.netduma.com/support/solutions/articles/16000022410-i-ve-got-a-1-on-1-booked-with-a-staff-member-what-do-i-do-I've already PM'd you so you can reply with the necessary information. Link to comment Share on other sites More sharing options...
thewilloxdiaz Posted March 8, 2017 Author Share Posted March 8, 2017 Can you do step 2 on this guide please so I can take a look. Due to our time difference it will be easier and less laggy if we do it this way: http://support.netduma.com/support/solutions/articles/16000022410-i-ve-got-a-1-on-1-booked-with-a-staff-member-what-do-i-do-I've already PM'd you so you can reply with the necessary information. Yes, i will check that out as soon as i get home. Sadly, time zones are diferent. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 9, 2017 Administrators Share Posted March 9, 2017 Thanks, PM me the information when you can and I can look when possible & let you know of the changes I've made. Link to comment Share on other sites More sharing options...
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